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How to Define and Analyze Business Model Innovation in Service


  • Xavier Pavie

    (PhD Program - Essec Business School)

  • Eva Hsu

    (The Chinese University of Hong Kong [Hong Kong])

  • Hanns Justus Tillman Rödle

    (School of Business, Economics and Law - GU - University of Gothenburg)

  • Raquel Orozco Tapia

    (UADE - Universidad Argentina de la Empresa [Buenos Aires])


This research deals with the process of business model innovation in services. Definitions and explanations of both general innovation terminologies as well as specific service related once will be given and discussed. Moreover, reasons and implementation strategies will be identified and discussed. Last but not least a case will be elaborated how innovative companies in products can become innovative in services.

Suggested Citation

  • Xavier Pavie & Eva Hsu & Hanns Justus Tillman Rödle & Raquel Orozco Tapia, 2013. "How to Define and Analyze Business Model Innovation in Service," Working Papers hal-00921420, HAL.
  • Handle: RePEc:hal:wpaper:hal-00921420
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    References listed on IDEAS

    1. Thakur, Ramendra & Hale, Dena, 2013. "Service innovation: A comparative study of U.S. and Indian service firms," Journal of Business Research, Elsevier, vol. 66(8), pages 1108-1123.
    2. Faïz Gallouj & Paul Windrum, 2009. "Services and services innovation," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 141-148, April.
    3. Pavie, Xavier, 2012. "The importance of responsibleinnovation and the necessity of ‘Innovation-care’," ESSEC Working Papers WP1203, ESSEC Research Center, ESSEC Business School.
    4. Shafer, Scott M. & Smith, H. Jeff & Linder, Jane C., 2005. "The power of business models," Business Horizons, Elsevier, vol. 48(3), pages 199-207.
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