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'Good job!' The impact of positive and negative feedback on performance

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Listed:
  • Daniel Goller
  • Maximilian Spath

Abstract

We analyze the causal impact of positive and negative feedback on professional performance. We exploit a unique data source in which quasi-random, naturally occurring variations within subjective ratings serve as positive and negative feedback. The analysis shows that receiving positive feedback has a favorable impact on subsequent performance, while negative feedback does not have an effect. These main results are found in two different environments and for distinct cultural backgrounds, experiences, and gender of the feedback recipients. The findings imply that managers should focus on giving positive motivational feedback.

Suggested Citation

  • Daniel Goller & Maximilian Spath, 2023. "'Good job!' The impact of positive and negative feedback on performance," Papers 2301.11776, arXiv.org.
    • Handle: RePEc:arx:papers:2301.11776
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    Cited by:

    1. Daniel Goller & Sandro Heiniger, 2024. "A general framework to quantify the event importance in multi-event contests," Annals of Operations Research, Springer, vol. 341(1), pages 71-93, October.

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    More about this item

    JEL classification:

    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • J44 - Labor and Demographic Economics - - Particular Labor Markets - - - Professional Labor Markets and Occupations

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