IDEAS home Printed from https://ideas.repec.org/p/arx/papers/2104.01176.html
   My bibliography  Save this paper

Trends in eBusiness and eGovernment

Author

Listed:
  • Antonio S'anchez-Bay'on
  • Miguel 'Angel Garc'ia-Ramos Lucero
  • Annie Ng Cheng San
  • Choy Johnn Yee
  • Krishna Moorthy
  • Alex Foo Tun Lee
  • Angelita Kithatu-Kiwekete
  • Shikha Vyas-Doorgapersad
  • Anthony Kiryagana Isabirye
  • Nobukhosi Dlodlo
  • Lydia Mbati
  • Edmore Tarambiwa
  • Chengedzai Mafini
  • Anastas Djurovski
  • Ephrem Habtemichael Redda
  • Jhalukpreya Surujlal

Abstract

The first chapter is a critical review and a case study in eBusiness, with special attention to the digital currencies resource and its possibilities. 2. chapter attempts to incorporate the UTAUT model with perceived risk theory to explore its impact on the intention to use m-government services. 3. chapter aims to assess the level of gender inclusivity in the municipal e-procurement processes in the City of Johannesburg as a case study. It uses a GAD approach. 4. chapter examines the impediments that derail the intensive uptake of eLearning programmes in a particular higher education institution. The study adopted an inductive research paradigm that followed a qualitative research strategy. Data were collected by means of one-on-one in-depth interviews from selected faculty members at a nominated institution of higher learning. 5. chapter investigated the role of KMS in enhancing the export performance of firms operating within the manufacturing sector in Zimbabwe. The study used a quantitative approach in which a survey questionnaire was distributed to 555 managers drawn from 185 manufacturing firms based in Harare. Data analyses involved the use of descriptive statistics, Spearman correlations and regression analysis. In the sixth chapter, a survey was undertaken on 131 SMEs from the Pelagonija region in order to determine the current level of SME digitalization within the region. It is aimed to compare with the EU average and to make conclusions on the impact of the SME digitalization on region GDP growth as well as revenues collection. The last chapter s purpose was to develop a measuring and modelling framework, an instrument of IBSQ for the South African banking sector. Snowball and convenience sampling, both non-probability techniques were used to recruit participants for the study. A total of 310 Internet banking customer responses were utilised in the analysis.

Suggested Citation

  • Antonio S'anchez-Bay'on & Miguel 'Angel Garc'ia-Ramos Lucero & Annie Ng Cheng San & Choy Johnn Yee & Krishna Moorthy & Alex Foo Tun Lee & Angelita Kithatu-Kiwekete & Shikha Vyas-Doorgapersad & Anthony, 2021. "Trends in eBusiness and eGovernment," Papers 2104.01176, arXiv.org.
  • Handle: RePEc:arx:papers:2104.01176
    as

    Download full text from publisher

    File URL: http://arxiv.org/pdf/2104.01176
    File Function: Latest version
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Sunil Gupta & Valarie Zeithaml, 2006. "Customer Metrics and Their Impact on Financial Performance," Marketing Science, INFORMS, vol. 25(6), pages 718-739, 11-12.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alali, Layla & Niesten, Eva & Gagliardi, Dimitri, 2022. "The impact of UK financial incentives on the adoption of electric fleets: The moderation effect of GDP change," Transportation Research Part A: Policy and Practice, Elsevier, vol. 161(C), pages 200-220.
    2. Jacobs, Karel & Roman, Erin & Lambert, Jo & Moke, Lieven & Scheys, Lennart & Kesteloot, Katrien & Roodhooft, Filip & Cardoen, Brecht, 2022. "Variability drivers of treatment costs in hospitals: A systematic review," Health Policy, Elsevier, vol. 126(2), pages 75-86.
    3. Pingali, Prabhu & Boiteau, Jocelyn & Choudhry, Abhinav & Hall, Aaron, 2023. "Making meat and milk from plants: A review of plant-based food for human and planetary health," World Development, Elsevier, vol. 170(C).
    4. Ding, Liping & Zhu, Yuxuan & Zheng, Longwei & Dai, Qiyao & Zhang, Zumeng, 2023. "What is the path of photovoltaic building (BIPV or BAPV) promotion? --The perspective of evolutionary games," Applied Energy, Elsevier, vol. 340(C).
    5. Haile, Rahwa & Rowell-Cunsolo, Tawandra & Hyacinthe, Marie-Fatima & Alang, Sirry, 2023. "“We (still) charge genocide”: A systematic review and synthesis of the direct and indirect health consequences of police violence in the United States," Social Science & Medicine, Elsevier, vol. 322(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Venkatesh Shankar & Pablo Azar & Matthew Fuller, 2008. "—: A Multicategory Brand Equity Model and Its Application at Allstate," Marketing Science, INFORMS, vol. 27(4), pages 567-584, 07-08.
    2. Polo, Yolanda & Sese, F. Javier & Verhoef, Peter C., 2011. "The Effect of Pricing and Advertising on Customer Retention in a Liberalizing Market," Journal of Interactive Marketing, Elsevier, vol. 25(4), pages 201-214.
    3. Angulo-Ruiz, Fernando & Pergelova, Albena & Cheben, Juraj & Angulo-Altamirano, Eladio, 2016. "A cross-country study of marketing effectiveness in high-credence services," Journal of Business Research, Elsevier, vol. 69(9), pages 3636-3644.
    4. Deepa Chandrasekaran & Gerard J. Tellis, 2008. "Global Takeoff of New Products: Culture, Wealth, or Vanishing Differences?," Marketing Science, INFORMS, vol. 27(5), pages 844-860, 09-10.
    5. Paul, Michael & Hennig-Thurau, Thorsten & Groth, Markus, 2015. "Tightening or loosening the “iron cage”? The impact of formal and informal display controls on service customers," Journal of Business Research, Elsevier, vol. 68(5), pages 1062-1073.
    6. Jae-Woong Jeong & Heon-Hwi Lee & Hun Park, 2022. "A Study on the Effect of Knowledge Services on Organizational Performances Based on the Concept of Balanced Scorecards for the Sustainable Growth of Firms: Evidence from South Korea," Sustainability, MDPI, vol. 14(19), pages 1-19, October.
    7. Martijn G. de Jong & Jan-Benedict E. M. Steenkamp & Bernard P. Veldkamp, 2009. "A Model for the Construction of Country-Specific Yet Internationally Comparable Short-Form Marketing Scales," Marketing Science, INFORMS, vol. 28(4), pages 674-689, 07-08.
    8. Mercedes Esteban-Bravo & Jose M. Vidal-Sanz & Gökhan Yildirim, 2014. "Valuing Customer Portfolios with Endogenous Mass and Direct Marketing Interventions Using a Stochastic Dynamic Programming Decomposition," Marketing Science, INFORMS, vol. 33(5), pages 621-640, September.
    9. Chen, Kee-Kuo & Ho, Hui-Ping & Chang, Ching-Ter, 2015. "Estimating attributes importance for container shipping industry by closing the listening gap with maximum convergent validity," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 79(C), pages 145-163.
    10. Steven M. Shugan & Debanjan Mitra, 2009. "Metrics--When and Why Nonaveraging Statistics Work," Management Science, INFORMS, vol. 55(1), pages 4-15, January.
    11. Sunghun Chung & Donghyuk Shin & Jooyoung Park, 2022. "Predicting Firm Market Performance Using the Social Media Promoter Score," Marketing Letters, Springer, vol. 33(4), pages 545-561, December.
    12. Christian Homburg & Moritz Tischer, 2023. "Customer journey management capability in business-to-business markets: Its bright and dark sides and overall impact on firm performance," Journal of the Academy of Marketing Science, Springer, vol. 51(5), pages 1046-1074, September.
    13. Theeraphat Polcharoensuk & Khanchitpol Yousapornpaiboon, 2017. "Factors affecting intention to repurchase for e-commerce in Thailand," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 3(4), pages 204-211.
    14. Yoshida, Masayuki, 2017. "Consumer experience quality: A review and extension of the sport management literature," Sport Management Review, Elsevier, vol. 20(5), pages 427-442.
    15. Jeffrey P. Dotson & Greg M. Allenby, 2010. "Investigating the Strategic Influence of Customer and Employee Satisfaction on Firm Financial Performance," Marketing Science, INFORMS, vol. 29(5), pages 895-908, 09-10.
    16. Antioco, Michael & Coussement, Kristof, 2018. "Misreading of consumer dissatisfaction in online product reviews: Writing style as a cause for bias," International Journal of Information Management, Elsevier, vol. 38(1), pages 301-310.
    17. Zeynep Ton, 2008. "The Effect of Labor on Profitability: The Role of Quality," Harvard Business School Working Papers 09-040, Harvard Business School, revised Jul 2009.
    18. Tomczyk, Przemysław & Doligalski, Tymoteusz & Zaborek, Piotr, 2016. "Does customer analysis affect firm performance? Quantitative evidence from the Polish insurance market," Journal of Business Research, Elsevier, vol. 69(9), pages 3652-3658.
    19. Lewis, Michael & Whitler, Kimberly A. & Hoegg, JoAndrea, 2013. "Customer Relationship Stage and the Use of Picture-Dominant versus Text-Dominant Advertising: A Field Study," Journal of Retailing, Elsevier, vol. 89(3), pages 263-280.
    20. R. Ferrentino & C. Boniello, 2020. "Customer satisfaction: a mathematical framework for its analysis and its measurement," Computational Management Science, Springer, vol. 17(1), pages 23-45, January.

    More about this item

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:arx:papers:2104.01176. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: arXiv administrators (email available below). General contact details of provider: http://arxiv.org/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.