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Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform

  • Ariel Fiszbein
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    Children regularly receiving health visits and education, the sick receiving proper and timely health care, safe water flowing out of the tap, electricity reliably reaching homes and businesses-these apparently simple events are taken for granted in developed countries. In Latin America, despite two decades of social and infrastructure improvements, the poor and many of the middle class make do with low-quality services. Far too many of the poor receive no services. Improving service delivery to the poor is both a widespread political demand, and central to the realization of the Millennium Development Goals (MDGs). This book interprets service delivery successes, and failures in Latin America and provides guidance to policymakers, and development practitioners on shaping public action to provide better-quality services for all. Its analysis builds on the accountability framework developed in the Bank's World Development Report 2004: Making Services Work for Poor People, which emphasizes the behavior of people-from teachers to administrators, politicians, and rich and poor citizens-within the chain of interactions, from demand to actual service delivery. The report seeks to answer an essential question: If accountability relationships among citizens, policymakers, and service providers are key to effective service delivery, and there have been both systemic reforms (expanding national and local democracy), and an array of specific experiments (privatization, increased choice), why is service delivery in Latin America still so inequitable, and often of low quality?

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    This book is provided by The World Bank in its series World Bank Publications with number 7371 and published in 2005.
    ISBN: 978-0-8213-6089-7
    Handle: RePEc:wbk:wbpubs:7371
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    1. Sebastian Galiani & Ernesto Schargrodsky, 2002. "Evaluating the Impact of School Decentralization on Educational Quality," JOURNAL OF LACEA ECONOMIA, LACEA - LATIN AMERICAN AND CARIBBEAN ECONOMIC ASSOCIATION.
    2. Daniel Maceira & Maria Victoria Murillo, 2001. "Social Sector Reform in Latin America and the Role of Unions," Research Department Publications 4275, Inter-American Development Bank, Research Department.
    3. Christina Paxson & Norbert R. Schady, 2002. "The Allocation and Impact of Social Funds: Spending on School Infrastructure in Peru," World Bank Economic Review, World Bank Group, vol. 16(2), pages 297-319, August.
    4. Claudio Sapelli & Bernardita Vial, 2002. "The Performance of Private and Public Schools in the Chilean Voucher System," Latin American Journal of Economics-formerly Cuadernos de Economía, Instituto de Economía. Pontificia Universidad Católica de Chile., vol. 39(118), pages 423-454.
    5. Francisco Gallego, 2002. "Competencia y Resultados Educativos: Teoría y Evidencia para Chile," Latin American Journal of Economics-formerly Cuadernos de Economía, Instituto de Economía. Pontificia Universidad Católica de Chile., vol. 39(118), pages 309-352.
    6. King, Elizabeth M & Orazem, Peter F & Wohlgemuth, Darin, 1999. "Central Mandates and Local Incentives: The Colombia Education Voucher Program," World Bank Economic Review, World Bank Group, vol. 13(3), pages 467-91, September.
    7. James A. Robinson & Thierry Verdier, 2013. "The Political Economy of Clientelism," Scandinavian Journal of Economics, Wiley Blackwell, vol. 115(2), pages 260-291, 04.
    8. Antonio Estache & V. Foster & Q. Wodon, 2002. "Accounting for Poverty in Infrastructure Reform: Learning from Latin America's Experience," ULB Institutional Repository 2013/44108, ULB -- Universite Libre de Bruxelles.
    9. Vivien Foster & Osvaldo Irusta, 2003. "Does infrastructure reform work for the poor? A case study on the cities of La Paz and El Alto in Bolivia," Policy Research Working Paper Series 3177, The World Bank.
    10. Rawlings, Laura B. & Rubio, Gloria M., 2003. "Evaluating the impact of conditional cash transfer programs : lessons from Latin America," Policy Research Working Paper Series 3119, The World Bank.
    11. Soniya Carvalho & Gillian Perkins & Howard White, 2002. "Social funds, sustainability and institutional development impacts: findings from an OED Review," Journal of International Development, John Wiley & Sons, Ltd., vol. 14(5), pages 611-625.
    12. J. Luis Guasch, 2004. "Granting and Renegotiating Infrastructure Concessions : Doing it Right," World Bank Publications, The World Bank, number 15024.
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