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Joint of QFD & DEA & Supply Chain


  • Kambiz RADMAN

    (Master of Planning Engineering at Department of Commissioning, SAFF Offshore Industries Company (SAFF Co.), Tehran, Iran)


SCM is both a theory and an applied style. That's an approach that reduces cost or saves money for increasing customer satisfaction. Nowadays, the progress of technologies is faster than in the past. So, it seems to be very necessary that the supply chain has to convert to a supply network. Therefore, the use of several techniques such as QFD&DEA can progressively control and evaluate a company to compete with other companies. Quality Function Deployment (QFD) is a powerful tool that translates the Voice of the Customer (VoC) into the Engineering Characteristics (ECs). Their important criterion is customer satisfaction. One part of QFD matrix that compares competitors, is called benchmarking. This part helps a company in decision making and choosing strategies. Also, to use of Data Envelopment Analyses (DEA) models (especially CCR), transshipment process etc. from identification of business process types, Inputs/Outputs, until identification of optimal transshipment and deployment plans of Supply Chain Network. This paper presents a suggestion of a systematic method accompanied by a short review of joint of techniques.

Suggested Citation

  • Kambiz RADMAN, 2008. "Joint of QFD & DEA & Supply Chain," Timisoara Journal of Economics, West University of Timisoara, Romania, Faculty of Economics and Business Administration, vol. 1(3), pages 271-278.
  • Handle: RePEc:wun:journl:tje:v01:y2008:i03:a05

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    References listed on IDEAS

    1. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    2. Banker, Rajiv D. & Chang, Hsihui & Cooper, William W., 2004. "A simulation study of DEA and parametric frontier models in the presence of heteroscedasticity," European Journal of Operational Research, Elsevier, vol. 153(3), pages 624-640, March.
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    More about this item


    Supply Chain; Supply Network; Benchmarking; QFD; DEA; Systematic Method;

    JEL classification:

    • O21 - Economic Development, Innovation, Technological Change, and Growth - - Development Planning and Policy - - - Planning Models; Planning Policy
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
    • L11 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Production, Pricing, and Market Structure; Size Distribution of Firms
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality


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