Joint of QFD & DEA & Supply Chain
SCM is both a theory and an applied style. That's an approach that reduces cost or saves money for increasing customer satisfaction. Nowadays, the progress of technologies is faster than in the past. So, it seems to be very necessary that the supply chain has to convert to a supply network. Therefore, the use of several techniques such as QFD&DEA can progressively control and evaluate a company to compete with other companies. Quality Function Deployment (QFD) is a powerful tool that translates the Voice of the Customer (VoC) into the Engineering Characteristics (ECs). Their important criterion is customer satisfaction. One part of QFD matrix that compares competitors, is called benchmarking. This part helps a company in decision making and choosing strategies. Also, to use of Data Envelopment Analyses (DEA) models (especially CCR), transshipment process etc. from identification of business process types, Inputs/Outputs, until identification of optimal transshipment and deployment plans of Supply Chain Network. This paper presents a suggestion of a systematic method accompanied by a short review of joint of techniques.
Volume (Year): 1 (2008)
Issue (Month): 3 ()
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References listed on IDEAS
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- Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
- Banker, Rajiv D. & Chang, Hsihui & Cooper, William W., 2004. "A simulation study of DEA and parametric frontier models in the presence of heteroscedasticity," European Journal of Operational Research, Elsevier, vol. 153(3), pages 624-640, March.
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