Joint of QFD & DEA & Supply Chain
SCM is both a theory and an applied style. That's an approach that reduces cost or saves money for increasing customer satisfaction. Nowadays, the progress of technologies is faster than in the past. So, it seems to be very necessary that the supply chain has to convert to a supply network. Therefore, the use of several techniques such as QFD&DEA can progressively control and evaluate a company to compete with other companies. Quality Function Deployment (QFD) is a powerful tool that translates the Voice of the Customer (VoC) into the Engineering Characteristics (ECs). Their important criterion is customer satisfaction. One part of QFD matrix that compares competitors, is called benchmarking. This part helps a company in decision making and choosing strategies. Also, to use of Data Envelopment Analyses (DEA) models (especially CCR), transshipment process etc. from identification of business process types, Inputs/Outputs, until identification of optimal transshipment and deployment plans of Supply Chain Network. This paper presents a suggestion of a systematic method accompanied by a short review of joint of techniques.
Volume (Year): 1 (2008)
Issue (Month): 3 ()
|Contact details of provider:|| Postal: Str. J.H.Pestalozzi nr. 16, 300115, Timisoara|
Phone: 004 0256 592506
Fax: 004 0256 5925002
Web page: https://feaa.uvt.ro
More information through EDIRC
|Order Information:|| Postal: 16 J. H. Pestalozzi Street, 300115, Timisoara, Romania|
Web: https://tje.uvt.ro Email:
References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Banker, Rajiv D. & Chang, Hsihui & Cooper, William W., 2004. "A simulation study of DEA and parametric frontier models in the presence of heteroscedasticity," European Journal of Operational Research, Elsevier, vol. 153(3), pages 624-640, March.
- Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
When requesting a correction, please mention this item's handle: RePEc:wun:journl:tje:v01:y2008:i03:a05. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Romeo Margea)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.