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Involving Lead Users in Innovation: A Structured Summary of Research on the Lead User Method

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  • Alexander Brem

    (#x2020;Friedrich-Alexander-Universität Erlangen-Nürnberg, Chair of Technology Management, Fürther Str. 246c, 90429 Nürnberg, Germany‡University of Southern Denmark, Mads Clausen Institute, Alsion 2, 6400 Sonderborg, Denmark)

  • Volker Bilgram

    (#xA7;HYVE the Innovation Company, Schellingstr. 45, 80799 München, Germany)

  • Adele Gutstein

    (#x2020;Friedrich-Alexander-Universität Erlangen-Nürnberg, Chair of Technology Management, Fürther Str. 246c, 90429 Nürnberg, Germany)

Abstract

Research on the lead user method has been conducted for more than thirty years and has shown that the method is more likely to generate breakthrough innovation than traditional market research tools. Based on a systematic literature review, this paper shows a detailed view on the broad variety of research on lead user characteristics, lead user processes, lead user identification and application, and success factors. The main challenge of the lead user method as identified in literature is the resource issue regarding time, manpower, and costs. Also, internal acceptance and the processing of the method have been spotted in literature, as well as the intellectual property protection issue. From the starting point of the initial lead user method process introduced by Lüthje and Herstatt (2004), results are integrated into a revisited view on the lead user method process. In addition, concrete suggestions for corporate realization options are given. The article closes with limitations and future research suggestions.

Suggested Citation

  • Alexander Brem & Volker Bilgram & Adele Gutstein, 2018. "Involving Lead Users in Innovation: A Structured Summary of Research on the Lead User Method," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 15(03), pages 1-27, June.
    • Handle: RePEc:wsi:ijitmx:v:15:y:2018:i:03:n:s0219877018500220
    DOI: 10.1142/S0219877018500220
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    References listed on IDEAS

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    Cited by:

    1. Hurmelinna-Laukkanen, Pia & Nätti, Satu & Pikkarainen, Minna, 2021. "Orchestrating for lead user involvement in innovation networks," Technovation, Elsevier, vol. 108(C).
    2. Harm-Jan Steenhuis & Xin Fang & Tolga Ulusemre, 2020. "Global Diffusion of Innovation during the Fourth Industrial Revolution: The Case of Additive Manufacturing or 3D Printing," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-34, February.
    3. Isabel Schmid & Janik Wörner & Susanne Leist, 2022. "Automated identification of different lead users regarding the innovation process," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(2), pages 945-970, June.
    4. Mütterlein, Joschka & Kunz, Reinhard E. & Baier, Daniel, 2019. "Effects of lead-usership on the acceptance of media innovations: A mobile augmented reality case," Technological Forecasting and Social Change, Elsevier, vol. 145(C), pages 113-124.
    5. Diana Thamrin, 2020. "Empowering Surabaya Creative Communities and Start-Ups through Human-Centered Design," GATR Journals gjbssr561, Global Academy of Training and Research (GATR) Enterprise.
    6. Sakellariou, Evy & Karantinou, Kalipso & Goffin, Keith, 2020. "From user insights to user foresights: Applying video-based ethnographic narratives and user innovation in NPD," Technological Forecasting and Social Change, Elsevier, vol. 153(C).

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    More about this item

    Keywords

    Lead user; user innovation; lead user method; user involvement; lead user workshop;
    All these keywords.

    JEL classification:

    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • O36 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Open Innovation

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