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Influence Of Interpersonal Trust On Innovative Behaviour Of Service Workers: Mediating Effects Of Knowledge Sharing

Author

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  • HYO MIN SEO

    (College of Sport Science, Sungkyunkwan University Suwon, Korea)

  • MIN CHEOL KIM

    (College of Sport Science, Sungkyunkwan University Suwon, Korea)

  • KYUNGRO CHANG

    (College of Sport Science, Sungkyunkwan University Suwon, Korea)

  • TAEHEE KIM

    (College of Sport Science, Sungkyunkwan University Suwon, Korea)

Abstract

This study investigated the effects of interpersonal trust among service workers (i.e., trust in co-workers and supervisors) on innovative behaviour and examined the mediating effect of knowledge sharing on these relationships. A total of 188 personal trainers from 11 fitness clubs participated in this study. The results revealed that both trust in co-workers and trust in supervisors have a positive effect on knowledge sharing. Although the effect of trust in co-workers on innovative behaviour was non-significant, trust in supervisors had a significant effect on innovative behaviour. The effect of employees’ knowledge sharing on innovative behaviour was also found to be significant. Additionally, the results indicated that knowledge sharing has a full mediating effect on the relationship between trust in co-workers and innovative behaviour and a partial mediating effect on the relationship between trust in supervisors and innovative behaviour.

Suggested Citation

  • Hyo Min Seo & Min Cheol Kim & Kyungro Chang & Taehee Kim, 2016. "Influence Of Interpersonal Trust On Innovative Behaviour Of Service Workers: Mediating Effects Of Knowledge Sharing," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(02), pages 1-21, February.
    • Handle: RePEc:wsi:ijimxx:v:20:y:2016:i:02:n:s1363919616500262
    DOI: 10.1142/S1363919616500262
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    References listed on IDEAS

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