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High performance work practices and well-being at restaurant work

Author

Listed:
  • Cajander Niko

    (University of Oulu, Oulu, Finland, Industrial Engineering and Management, PO Box 4610, 90014, Tel. +358 44 555 1336)

  • Reiman Arto

    (Industrial Engineering and Management Research Unit, University of Oulu, Oulu, Finland)

Abstract

This study focuses on human resource management (HRM) and high performance work practices in small restaurants. Empirical material is collected through interviews aimed at individuals working in the restaurant industry. In the first phase of this study in 2010, ten employees were interviewed, and in the second phase in 2018, five of them were re-interviewed. In 2010, the interviewees were working as employees in a restaurant where well-being was constantly challenged during work. During the second round of interviews in 2018, the interviewees had continued their careers in the sector and worked in five different restaurants. The findings indicate the signs of rapid change within the specific restaurant studied and provide insights into managing well-being at work in the restaurant industry as a whole – an industry that is constantly facing new types of challenges related to new working modes. Findings indicate that well-being at work is a holistic combination of individual and work-level activities; thus, a comprehensive approach to HRM is required.

Suggested Citation

  • Cajander Niko & Reiman Arto, 2019. "High performance work practices and well-being at restaurant work," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 9(1), pages 38-48, May.
    • Handle: RePEc:vrs:ejothr:v:9:y:2019:i:1:p:38-48:n:5
    DOI: 10.2478/ejthr-2019-0005
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    References listed on IDEAS

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    1. Grandey, Alicia A. & Fisk, Glenda M. & Mattila, Anna S. & Jansen, Karen J. & Sideman, Lori A., 2005. "Is "service with a smile" enough? Authenticity of positive displays during service encounters," Organizational Behavior and Human Decision Processes, Elsevier, vol. 96(1), pages 38-55, January.
    2. Warrick, D.D., 2017. "What leaders need to know about organizational culture," Business Horizons, Elsevier, vol. 60(3), pages 395-404.
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