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Determinants and Consequences of On-the-job Relationships: an Empirical Analysis of Italian Social Cooperatives

Author

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  • Sara Depedri

    (European Research Insititute on Cooperative and Social Enterprises - Euricse)

Abstract

This paper introduces an empirical investigation of on-the-job relationships by studying two facets of relationships, namely time spent in relationships with colleagues and clients and quality of relationships cultivated on the job. The analysis is carried out on a sample of organisations in the welfare sector. This sector is characterised by the relevance of relationships due to the multitasking activity performed; specifically, the quality of services produced is frequently to result from attention paid to clients and relational aspects. The paper focuses on both the determinants of time spent in relationships and employees satisfaction with relationships in order to understand the main factors determining the development of relationships, as well as the impact of relationships with colleagues and superiors on employees’ wellbeing and performance. The natural traits of employees and their motivations towards relationships, affective and informational support by colleagues and superiors and the working environment are individuated as determinants of good-quality relationships. Furthermore, the results show that having good on-thejob relationships enhances job satisfaction, but also workforce productivity, with positive consequences for organisations as well.

Suggested Citation

  • Sara Depedri, 2015. "Determinants and Consequences of On-the-job Relationships: an Empirical Analysis of Italian Social Cooperatives," Journal of Entrepreneurial and Organizational Diversity, European Research Institute on Cooperative and Social Enterprises, vol. 3(2), pages 49-74, February.
    • Handle: RePEc:trn:csnjrn:v:3:i:2:p:49-74
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    References listed on IDEAS

    as
    1. Alan B. Krueger & David Schkade, 2008. "Sorting in the Labor Market: Do Gregarious Workers Flock to Interactive Jobs?," Journal of Human Resources, University of Wisconsin Press, vol. 43(4).
    2. Fischbacher, Urs & Gachter, Simon & Fehr, Ernst, 2001. "Are people conditionally cooperative? Evidence from a public goods experiment," Economics Letters, Elsevier, vol. 71(3), pages 397-404, June.
    3. repec:pri:cepsud:139krueger is not listed on IDEAS
    4. Robert Gibbons, 1998. "Incentives in Organizations," Journal of Economic Perspectives, American Economic Association, vol. 12(4), pages 115-132, Fall.
    5. Heywood, John S. & Jirjahn, Uwe & Wei, Xiangdong, 2008. "Teamwork, monitoring and absence," Journal of Economic Behavior & Organization, Elsevier, vol. 68(3-4), pages 676-690, December.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Stefania Capecchi & Maria Iannario & Rosaria Simone, 2018. "Well-Being and Relational Goods: A Model-Based Approach to Detect Significant Relationships," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 135(2), pages 729-750, January.

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    More about this item

    Keywords

    relationships; social support; job satisfaction; effort;
    All these keywords.

    JEL classification:

    • D03 - Microeconomics - - General - - - Behavioral Microeconomics: Underlying Principles
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • L31 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Nonprofit Institutions; NGOs; Social Entrepreneurship
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives

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