IDEAS home Printed from https://ideas.repec.org/a/spr/svcbiz/v8y2014i3p439-452.html
   My bibliography  Save this article

Web 2.0, social capital and work performance in service companies: the employees’ view

Author

Listed:
  • Guillermina Tormo-Carbó
  • Elies Seguí-Mas
  • Victor Oltra

Abstract

Web 2.0 networks have provoked a revolution in the last years due to their capacity to modify human relationships, particularly in business contexts. Social capital, as a crucial intangible asset embedded in Web 2.0 networks, can be extremely helpful to build and optimize personal and organizational power or resources. This exploratory study empirically analyzes the use of Web 2.0 networks for work-related purposes under a new perspective: the perception of Spanish service companies’ employees. Results show a reasonable employee use of Web 2.0 applications with work-related purposes, and identify the main benefits from them and relevant differences in their use. Copyright Springer-Verlag Berlin Heidelberg 2014

Suggested Citation

  • Guillermina Tormo-Carbó & Elies Seguí-Mas & Victor Oltra, 2014. "Web 2.0, social capital and work performance in service companies: the employees’ view," Service Business, Springer;Pan-Pacific Business Association, vol. 8(3), pages 439-452, September.
    • Handle: RePEc:spr:svcbiz:v:8:y:2014:i:3:p:439-452
    DOI: 10.1007/s11628-014-0248-8
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11628-014-0248-8
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11628-014-0248-8?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. David Olson & Kirsten Rosacker, 2013. "Crowdsourcing and open source software participation," Service Business, Springer;Pan-Pacific Business Association, vol. 7(4), pages 499-511, December.
    2. Henrikki Tikkanen & Joel Hietanen & Tuomas Henttonen & Joonas Rokka, 2009. "Exploring virtual worlds : success factors in virtual world marketing," Post-Print hal-02313353, HAL.
    3. Sang-Gun Lee & Silvana Trimi & Won Byun & Mincheol Kang, 2011. "Innovation and imitation effects in Metaverse service adoption," Service Business, Springer;Pan-Pacific Business Association, vol. 5(2), pages 155-172, June.
    4. Gary Akehurst, 2009. "User generated content: the use of blogs for tourism organisations and tourism consumers," Service Business, Springer;Pan-Pacific Business Association, vol. 3(1), pages 51-61, March.
    5. Mike Thelwall, 2008. "Social networks, gender, and friending: An analysis of MySpace member profiles," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 59(8), pages 1321-1330, June.
    6. Shi-Woei Lin & Yu-Cheng Liu, 2012. "The effects of motivations, trust, and privacy concern in social networking," Service Business, Springer;Pan-Pacific Business Association, vol. 6(4), pages 411-424, December.
    7. Linda S. L. Lai & Efraim Turban, 2008. "Groups Formation and Operations in the Web 2.0 Environment and Social Networks," Group Decision and Negotiation, Springer, vol. 17(5), pages 387-402, September.
    8. Kun-Huang Huarng & Tiffany Yu & Jian Huang, 2010. "The impacts of instructional video advertising on customer purchasing intentions on the Internet," Service Business, Springer;Pan-Pacific Business Association, vol. 4(1), pages 27-36, March.
    9. Kaplan, Andreas M. & Haenlein, Michael, 2010. "Users of the world, unite! The challenges and opportunities of Social Media," Business Horizons, Elsevier, vol. 53(1), pages 59-68, January.
    10. Sang Lee & Jinhan Kim & Yeonog Choi & Sang-Gun Lee, 2009. "Effects of IT knowledge and media selection on operational performance of small firms," Small Business Economics, Springer, vol. 32(3), pages 241-257, March.
    11. Sang Lee & Taewan Kim & Yonghwi Noh & Byungku Lee, 2010. "Success factors of platform leadership in web 2.0 service business," Service Business, Springer;Pan-Pacific Business Association, vol. 4(2), pages 89-103, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. He, Wu & Zha, Shenghua & Li, Ling, 2013. "Social media competitive analysis and text mining: A case study in the pizza industry," International Journal of Information Management, Elsevier, vol. 33(3), pages 464-472.
    2. Griffith, David A. & Lee, Hannah S. & Yalcinkaya, Goksel, 2023. "Understanding the relationship between the use of social media and the prevalence of anxiety at the country level: a multi-country examination," International Business Review, Elsevier, vol. 32(4).
    3. Sang-Gun Lee & Byeonghwa Park & Si-Hyeon Kim & Hong-Hee Lee, 2012. "Innovation and imitation effects in the mobile telecommunication service market," Service Business, Springer;Pan-Pacific Business Association, vol. 6(3), pages 265-278, September.
    4. Joaquim Majó & Daissy Moya & Laura Vall-llosera, 2017. "Impacto de las redes sociales en los ingresos de los hoteles en Colombia, Ecuador y Perú," Revista Facultad de Ciencias Económicas, Universidad Militar Nueva Granada, vol. 26(1), pages 147-162, December.
    5. Sarra Daimi & Aslı Tolunay, 2021. "An Empirical Investigation on Influencer Marketing: the Impact of Content-related, Follower-related and Influencer-related Factors on Consumers’ Purchase Intentions," Istanbul Management Journal, Istanbul University Business School, vol. 0(91), pages 59-86, December.
    6. Elisa Indriasari & Harjanto Prabowo & Ford Lumban Gaol & Betty Purwandari, 2022. "Digital Banking: Challenges, Emerging Technology Trends, and Future Research Agenda," International Journal of E-Business Research (IJEBR), IGI Global, vol. 18(1), pages 1-20, January.
    7. Wu He & Feng-Kwei Wang, 2016. "A process-based framework of using social media to support innovation process," Information Technology and Management, Springer, vol. 17(3), pages 263-277, September.
    8. María José Quero & Rafael Ventura & Carol Kelleher, 2017. "Value-in-context in crowdfunding ecosystems: how context frames value co-creation," Service Business, Springer;Pan-Pacific Business Association, vol. 11(2), pages 405-425, June.
    9. Caroline Ardelet & Bérangère Brial, 2011. "Influence des recommandations d'internautes: le role de la presence sociale et de l'expertise," Post-Print hal-01258971, HAL.
    10. Fan, Rui & Xu, Ke & Zhao, Jichang, 2018. "An agent-based model for emotion contagion and competition in online social media," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 495(C), pages 245-259.
    11. T.H.A.S.H. Niranjala, 2020. "Factors Influencing Towards the Adoption of Social Media Marketing in SMEs (References to Small and Medium scale Enterprises in Anuradhapura, Sri Lanka)," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 4(6), pages 540-548, June.
    12. Nour El Houda Ben Amor & Mohamed Nabil Mzoughi, 2023. "Do Millennials’ Motives for Using Snapchat Influence the Effectiveness of Snap Ads?," SAGE Open, , vol. 13(3), pages 21582440231, July.
    13. Majumdar, Adrija & Bose, Indranil, 2019. "Do tweets create value? A multi-period analysis of Twitter use and content of tweets for manufacturing firms," International Journal of Production Economics, Elsevier, vol. 216(C), pages 1-11.
    14. Schmidt, Christoph G. & Wuttke, David A. & Heese, H. Sebastian & Wagner, Stephan M., 2023. "Antecedents of public reactions to supply chain glitches," International Journal of Production Economics, Elsevier, vol. 259(C).
    15. Marta Götz & Małgorzata Bartosik-Purgat & Barbara Jankowska, 2018. "International Aspects and Challenges of Digital Transformation," Gospodarka Narodowa. The Polish Journal of Economics, Warsaw School of Economics, issue 1, pages 87-102.
    16. Ladhari, Riadh & Massa, Elodie & Skandrani, Hamida, 2020. "YouTube vloggers’ popularity and influence: The roles of homophily, emotional attachment, and expertise," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    17. Mahan, Joseph E. & Seo, Won Jae & Jordan, Jeremy S. & Funk, Daniel, 2015. "Exploring the impact of social networking sites on running involvement, running behavior, and social life satisfaction," Sport Management Review, Elsevier, vol. 18(2), pages 182-192.
    18. Grygiel, Jennifer & Brown, Nina, 2019. "Are social media companies motivated to be good corporate citizens? Examination of the connection between corporate social responsibility and social media safety," Telecommunications Policy, Elsevier, vol. 43(5), pages 445-460.
    19. Molina, Arturo & Fernández, Alejandra C. & Gómez, Mar & Aranda, Evangelina, 2017. "Differences in the city branding of European capitals based on online vs. offline sources of information," Tourism Management, Elsevier, vol. 58(C), pages 28-39.
    20. Christian Bartelheimer & Philipp Heiden & Hedda Lüttenberg & Daniel Beverungen, 2022. "Systematizing the lexicon of platforms in information systems: a data-driven study," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 375-396, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:8:y:2014:i:3:p:439-452. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.