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Modeling and initiating knowledge management program using FQFD: a case study involving a healthcare institute

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  • Ching-Wen Chen

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  • Ching-Wen Chen, 2012. "Modeling and initiating knowledge management program using FQFD: a case study involving a healthcare institute," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(3), pages 889-915, April.
  • Handle: RePEc:spr:qualqt:v:46:y:2012:i:3:p:889-915 DOI: 10.1007/s11135-011-9432-2
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    References listed on IDEAS

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    1. P. Fatimah & Jemain Abdul Aziz & M. Anuar & Saludin Nasir, 2009. "Quality_Marriage Deployment in determining priority needs for initiating marriage loyalty," Quality & Quantity: International Journal of Methodology, Springer, pages 401-416.
    2. Erol, Ismail & Ferrell, W.G.William Jr., 2004. "A methodology to support decision making across the supply chain of an industrial distributor," International Journal of Production Economics, Elsevier, vol. 89(2), pages 119-129, May.
    3. Cepeda, Gabriel & Vera, Dusya, 2007. "Dynamic capabilities and operational capabilities: A knowledge management perspective," Journal of Business Research, Elsevier, vol. 60(5), pages 426-437, May.
    4. Ji-Feng Ding, 2009. "Applying fuzzy quality function deployment (QFD) to identify solutions of service delivery system for port of Kaohsiung," Quality & Quantity: International Journal of Methodology, Springer, pages 553-570.
    5. B. Matthews & Frank Baker & Rachel Spillers, 2003. "How True Is True? Assessing Socially Desirable Response Bias," Quality & Quantity: International Journal of Methodology, Springer, pages 327-335.
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    Cited by:

    1. Sakiru Solarin, 2016. "Sources of labour productivity: a panel investigation of the role of military expenditure," Quality & Quantity: International Journal of Methodology, Springer, pages 849-865.
    2. Shun-Hsing Chen, 2016. "Determining the service demands of an aging population by integrating QFD and FMEA method," Quality & Quantity: International Journal of Methodology, Springer, pages 283-298.

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