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Modeling and initiating knowledge management program using FQFD: a case study involving a healthcare institute

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  • Ching-Wen Chen


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    Article provided by Springer in its journal Quality & Quantity.

    Volume (Year): 46 (2012)
    Issue (Month): 3 (April)
    Pages: 889-915

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    Handle: RePEc:spr:qualqt:v:46:y:2012:i:3:p:889-915
    DOI: 10.1007/s11135-011-9432-2
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    1. Erol, Ismail & Ferrell, W.G.William Jr., 2004. "A methodology to support decision making across the supply chain of an industrial distributor," International Journal of Production Economics, Elsevier, vol. 89(2), pages 119-129, May.
    2. B. Matthews & Frank Baker & Rachel Spillers, 2003. "How True Is True? Assessing Socially Desirable Response Bias," Quality & Quantity: International Journal of Methodology, Springer, vol. 37(3), pages 327-335, August.
    3. P. Fatimah & Jemain Abdul Aziz & M. Anuar & Saludin Nasir, 2009. "Quality_Marriage Deployment in determining priority needs for initiating marriage loyalty," Quality & Quantity: International Journal of Methodology, Springer, vol. 43(3), pages 401-416, May.
    4. Cepeda, Gabriel & Vera, Dusya, 2007. "Dynamic capabilities and operational capabilities: A knowledge management perspective," Journal of Business Research, Elsevier, vol. 60(5), pages 426-437, May.
    5. Ji-Feng Ding, 2009. "Applying fuzzy quality function deployment (QFD) to identify solutions of service delivery system for port of Kaohsiung," Quality & Quantity: International Journal of Methodology, Springer, vol. 43(4), pages 553-570, July.
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