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A case study on the application of Fuzzy QFD in TRIZ for service quality improvement

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  • Chao-Ton Su
  • Chin-Sen Lin

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  • Chao-Ton Su & Chin-Sen Lin, 2008. "A case study on the application of Fuzzy QFD in TRIZ for service quality improvement," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(5), pages 563-578, October.
    • Handle: RePEc:spr:qualqt:v:42:y:2008:i:5:p:563-578
    DOI: 10.1007/s11135-006-9058-y
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    References listed on IDEAS

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    1. Temponi, Cecilia & Yen, John & Amos Tiao, W., 1999. "House of quality: A fuzzy logic-based requirements analysis," European Journal of Operational Research, Elsevier, vol. 117(2), pages 340-354, September.
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    Cited by:

    1. Radosław Wolniak, 2013. "The assessment of significance of benefits gained from the improvement of quality management systems in Polish organizations," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(1), pages 515-528, January.
    2. Serkan ALTUNTAS & Engin YENER, 2012. "An Approach Based on TRIZ Methodology and SERVQUAL Scale to Improve the Quality of Health-Care Service: A Case Study," Ege Academic Review, Ege University Faculty of Economics and Administrative Sciences, vol. 12(1), pages 97-106.
    3. Ainhoa Rodriguez Oromendía & María Dolores Reina Paz & Ramón Rufín, 2015. "Research Note: Relationship versus Transactional Marketing in Travel and Tourism Trade Shows," Tourism Economics, , vol. 21(2), pages 427-434, April.
    4. Ching-Wen Chen, 2012. "Modeling and initiating knowledge management program using FQFD: a case study involving a healthcare institute," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(3), pages 889-915, April.

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