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Innovation and ICT in service firms: towards a multidimensional approach for impact assessment

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  • David Gago
  • Luis Rubalcaba

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  • David Gago & Luis Rubalcaba, 2007. "Innovation and ICT in service firms: towards a multidimensional approach for impact assessment," Journal of Evolutionary Economics, Springer, vol. 17(1), pages 25-44, February.
    • Handle: RePEc:spr:joevec:v:17:y:2007:i:1:p:25-44
    DOI: 10.1007/s00191-006-0030-8
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    References listed on IDEAS

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    1. Marina Doroshenko & Ian Miles & Dmitry Vinogradov, 2014. "Knowledge Intensive Business Services: The Russian Experience," Foresight and STI Governance (Foresight-Russia till No. 3/2015), National Research University Higher School of Economics, vol. 8(4), pages 24-39.
      • Marina Doroshenko & Ian Miles & Dmitry Vinogradov, 2014. "Knowledge Intensive business services: the Russian experience," Foresight-Russia Форсайт, CyberLeninka;Федеральное государственное автономное образовательное учреждение высшего образования «Национальный исследовательский университет «Высшая школа экономики», vol. 8(4 (eng)), pages 24-39.
    2. Erik Brynjolfsson & Lorin M. Hitt, 2003. "Computing Productivity: Firm-Level Evidence," The Review of Economics and Statistics, MIT Press, vol. 85(4), pages 793-808, November.
    3. David H. Autor & Lawrence F. Katz & Alan B. Krueger, 1998. "Computing Inequality: Have Computers Changed the Labor Market?," The Quarterly Journal of Economics, Oxford University Press, vol. 113(4), pages 1169-1213.
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    Citations

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    Cited by:

    1. Sandro Montresor & Antonio Vezzani, 2016. "Intangible investments and innovation propensity: Evidence from the Innobarometer 2013," Industry and Innovation, Taylor & Francis Journals, vol. 23(4), pages 331-352, May.
    2. Marina Rybalka, 2015. "The innovative input mix. Assessing the importance of R&D and ICT investments for firm performance in manufacturing and services," Discussion Papers 801, Statistics Norway, Research Department.
    3. Sandro Montresor & Antonio Vezzani, 2022. "Financial constraints to investing in intangibles: Do innovative and non-innovative firms differ?," The Journal of Technology Transfer, Springer, vol. 47(1), pages 1-32, February.
    4. Gianluca Misuraca & Clelia Colombo & Csaba Kucsera & Stephanie Carretero & Margherita Bacigalupo & Raluca Radescu, 2015. "ICT-enabled Social Innovation in support of the Implementation of the Social Investment Package (IESI) - Mapping and Analysis of ICT-enabled Social Innovation Initiatives promoting Social Investment t," JRC Research Reports JRC97467, Joint Research Centre.
    5. Grace Kite, 2018. "A conduit for knowledge? demonstrating the strength of technology improvements in Indian firms that buy outsourced information technology," Journal of Evolutionary Economics, Springer, vol. 28(2), pages 225-243, April.
    6. Xiangxuan Xu, 2012. "Internet of Things in Service Innovation," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(Special N), pages 698-719, November.
    7. Soriano, Franklin A. & Villano, Renato A. & Fleming, Euan M. & Battese, George E., 2018. "What’s driving innovation in small businesses in Australia? The case of the food industry," Australian Journal of Agricultural and Resource Economics, Australian Agricultural and Resource Economics Society, vol. 63(1), October.
    8. Zhang, Junnan & Sun, Xiaohua & Yuan, Fang & Liu, Xiaoling, 2023. "Which type of servitization promotes firm performance: Embedded or hybrid?," Economic Modelling, Elsevier, vol. 126(C).
    9. Bashir, Sadaf & Sadowski, B. M., 2014. "General purpose technologies: A survey, a critique and future research directions," 25th European Regional ITS Conference, Brussels 2014 101443, International Telecommunications Society (ITS).
    10. Yeo, Benjamin & Grant, Delvin, 2018. "Predicting service industry performance using decision tree analysis," International Journal of Information Management, Elsevier, vol. 38(1), pages 288-300.
    11. Nadine Fabritz, 2015. "Investment in ICT: Determinants and Economic Implications," ifo Beiträge zur Wirtschaftsforschung, ifo Institute - Leibniz Institute for Economic Research at the University of Munich, number 60.
    12. Crespi, G. & Tacsir, E. & Vargas, F., 2014. "Innovation and productivity in services: Empirical evidence from Latin America," MERIT Working Papers 2014-069, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    13. Tracy A. Jenkin, 2013. "Extending the 4I Organizational Learning Model: Information Sources, Foraging Processes and Tools," Administrative Sciences, MDPI, vol. 3(3), pages 1-14, August.
    14. Jerónimo García-Fernández & Pablo Gálvez-Ruiz & M. Rocío Bohórquez & Moisés Grimaldi-Puyana & Ignacio Cepeda-Carrión, 2020. "The Relationship between Technological Capabilities and Organizational Impact: Direct and Indirect Routes for Employed and Self-Employed Personal Fitness Trainers," Sustainability, MDPI, vol. 12(24), pages 1-19, December.
    15. Luis Rubalcaba, 2007. "Services in European Policies," Bruges European Economic Policy Briefings 16, European Economic Studies Department, College of Europe.
    16. Spyros Arvanitis & Euripidis N. Loukis & Vasiliki Diamantopoulou, 2013. "Are ICT, Workplace Organization and Human Capital Relevant for Innovation?," KOF Working papers 13-333, KOF Swiss Economic Institute, ETH Zurich.
    17. Virginie Lethiais, 2012. "TIC et Innovation : le cas des PME bretonnes - Enquête Entreprises et TIC 2008," Post-Print hal-01063094, HAL.
    18. Hanen Sdiri & Mohamed Ayadi, 2016. "Innovation and service outsourcing: an empirical analysis based on data from Tunisian firms," Journal of Innovation and Entrepreneurship, Springer, vol. 5(1), pages 1-13, December.
    19. Nadine Fabritz, 2015. "ICT as an Enabler of Innovation. Evidence from German Microdata," ifo Working Paper Series 195, ifo Institute - Leibniz Institute for Economic Research at the University of Munich.
    20. Faïz Gallouj & Maria Savona, 2010. "Towards a Theory of Innovation in Services: A State of the Art," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 1, Edward Elgar Publishing.
    21. Sdiri, Hanen & Ayadi, Mohamed, 2012. "Innovation et externalisation des services: une analyse empirique sur données d'entreprises tunisiennes [Innovation and outsourcing of services: a firm-level analysis]," MPRA Paper 39359, University Library of Munich, Germany.
    22. Gianluca Misuraca & Csaba Kucsera & Giulio Pasi & Dimitri Gagliardi & Fabienne Abadie, 2017. "Mapping and Analysis of ICT-enabled Social Innovation initiatives promoting social investment across the EU: IESI Knowledge Map 2016," JRC Research Reports JRC105556, Joint Research Centre.

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    More about this item

    Keywords

    Innovation; Services; Ordered probit model; Information and Communications Technology (ICT); Impact assessment; O33; C35; L8; L25;
    All these keywords.

    JEL classification:

    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • C35 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Discrete Regression and Qualitative Choice Models; Discrete Regressors; Proportions
    • L8 - Industrial Organization - - Industry Studies: Services
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance

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