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Internet of Things in Service Innovation


  • Xiangxuan Xu

    () (Gothenburg University, School of Business, Economics and Law, Centre for International Business Studies, Sweden)


The last decade has witnessed rapid growth of Internet of Things (IoT) literatures by scientists from technology domains such as computer science, telecommunication and engineering, but very few studies have been done by sociologists, and even fewer by economic geographers in service research. The great impact that IoT will bring to service offerings and its spatial consequence is disproportionate to how much research has been done in this area. The paper aims to understand how the adoption of IoT affects the spatial ramification of service offerings and service business. After the theoretical framework and research method, part three explains what the implications of IoT in service context are, why and how IoT enables innovation in services and the current obstacles. Part four further discusses what could be the spatial ramification with the case of China emerging IoT industry in the city of Wuxi.

Suggested Citation

  • Xiangxuan Xu, 2012. "Internet of Things in Service Innovation," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(Special N), pages 698-719, November.
  • Handle: RePEc:aes:amfeco:v:14:y:2012:i:special_no_6:p:698-719

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    References listed on IDEAS

    1. Ion Plumb & Andreea Zamfir, 2009. "Managing Service Quality within the Knowledge-Based Economy: Opportunities and Challenges," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 373-382, June.
    2. Armenia Androniceanu & Irina-Virginia Drăgulănescu, 2012. "Sustainability of the Organizational Changes in the Context of Global Economic Crisis," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(32), pages 365-379, June.
    3. David Gago & Luis Rubalcaba, 2007. "Innovation and ICT in service firms: towards a multidimensional approach for impact assessment," Journal of Evolutionary Economics, Springer, vol. 17(1), pages 25-44, February.
    4. John Bryson & Luis Rubalcaba & Patrik Ström, 2011. "Services, innovation, employment and organisation: research gaps and challenges for the next decade," The Service Industries Journal, Taylor & Francis Journals, vol. 32(4), pages 641-655, June.
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    More about this item


    service innovation; internet of things; economic geography; digital economy;

    JEL classification:

    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • L96 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Telecommunications
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes


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