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What are service sector innovations and how do we measure them?

Author

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  • Krzysztof Szczygielski

Abstract

Services dominate all advanced economies but service innovations are still an underresearched topic. One of the reasons are definitional and measurement difficulties. The goal of the paper is to highlight those by reviewing recent literature and to assess the current state of knowledge and challenges. Theoretical approaches, empirical techniques and selected empirical results are discussed. Apparently the biggest challenge, at this point, is to create a unified conceptual framework, that would encompass both manufacturing ad services. Meeting this challenge will, however, be difficult, given the strong focus on manufacturing, both in the literature and in the way enterprise surveys are designed.

Suggested Citation

  • Krzysztof Szczygielski, 2011. "What are service sector innovations and how do we measure them?," CASE Network Studies and Analyses 422, CASE-Center for Social and Economic Research.
  • Handle: RePEc:sec:cnstan:0422
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    File URL: http://www.case-research.eu/upload/publikacja_plik/32506190_CNSA_422.pdf
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    References listed on IDEAS

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    1. Barras, Richard, 1986. "Towards a theory of innovation in services," Research Policy, Elsevier, pages 161-173.
    2. Barras, Richard, 1993. "Interactive innovation in financial and business services: The vanguard of the service revolution," Research Policy, Elsevier, pages 101-102.
    3. Castellacci, Fulvio, 2008. "Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation," Research Policy, Elsevier, pages 978-994.
    4. Castellacci, Fulvio, 2008. "Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation," Research Policy, Elsevier, pages 978-994.
    5. Drejer, Ina, 2004. "Identifying innovation in surveys of services: a Schumpeterian perspective," Research Policy, Elsevier, pages 551-562.
    6. Hollenstein, Heinz, 2003. "Innovation modes in the Swiss service sector: a cluster analysis based on firm-level data," Research Policy, Elsevier, pages 845-863.
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    Citations

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    Cited by:

    1. Krzysztof Szczygielski & Wojciech Grabowski & Richard Woodward, 2013. "External vs Internal Determinants of Firm Technology Strategy:Evidence from the Polish Services Sector," CASE Network Studies and Analyses 0454, CASE-Center for Social and Economic Research.
    2. Wojciech Grabowski & Krzysztof Szczygielski, 2012. "Innovation Strategies and Productivity in the Polish Services Sector in the light of CIS 2008," CASE Network Studies and Analyses 0448, CASE-Center for Social and Economic Research.

    More about this item

    Keywords

    innovation; services; manufacturing;

    JEL classification:

    • O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • L89 - Industrial Organization - - Industry Studies: Services - - - Other

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