IDEAS home Printed from https://ideas.repec.org/a/spr/infott/v24y2022i1d10.1007_s40558-022-00223-y.html
   My bibliography  Save this article

Ranking hotels through multi-dimensional hotel information: a method considering travelers’ preferences and expectations

Author

Listed:
  • Jian-Wu Bi

    (Nankai University)

  • Tian-Yu Han

    (Nankai University)

  • Yanbo Yao

    (Nankai University)

  • Hui Li

    (Nankai University)

Abstract

Although travelers tend to consider multi-dimensional hotel information when choosing their accommodation, few online travel agency (OTA) websites allow them to express their preferences and expectations for the selection criteria to obtain customized hotel ranking results. The lack of this function makes travelers have to spend extra time and effort in comparing different hotels to make the final decision. To solve this problem, a hotel ranking method considering travelers’ preferences and expectations is proposed based on multi-dimensional hotel information. In the method, considering the travelers’ actual process of hotel reservation through the OTA website, four types of hotel information (i.e., price, rating, location and text comment) are used. To make full use of these information, text mining, prospect theory and multi-attribute decision-making method are integrated into the proposed method. A case study is given to verify the reliability of the proposed method. The proposed method can be embedded into OTA websites to provide decision support for travelers’ hotel reservation, which will reduce the time spent by travelers in hotel search and comparison, thus effectively promote hotel reservation and improve traveler satisfaction.

Suggested Citation

  • Jian-Wu Bi & Tian-Yu Han & Yanbo Yao & Hui Li, 2022. "Ranking hotels through multi-dimensional hotel information: a method considering travelers’ preferences and expectations," Information Technology & Tourism, Springer, vol. 24(1), pages 127-155, March.
    • Handle: RePEc:spr:infott:v:24:y:2022:i:1:d:10.1007_s40558-022-00223-y
    DOI: 10.1007/s40558-022-00223-y
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s40558-022-00223-y
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s40558-022-00223-y?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Tversky, Amos & Kahneman, Daniel, 1992. "Advances in Prospect Theory: Cumulative Representation of Uncertainty," Journal of Risk and Uncertainty, Springer, vol. 5(4), pages 297-323, October.
    2. Amos Tversky & Daniel Kahneman, 1991. "Loss Aversion in Riskless Choice: A Reference-Dependent Model," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 106(4), pages 1039-1061.
    3. Nguyen, Quang, 2016. "Linking loss aversion and present bias with overspending behavior of tourists: Insights from a lab-in-the-field experiment," Tourism Management, Elsevier, vol. 54(C), pages 152-159.
    4. Daniel Kahneman & Amos Tversky, 2013. "Prospect Theory: An Analysis of Decision Under Risk," World Scientific Book Chapters, in: Leonard C MacLean & William T Ziemba (ed.), HANDBOOK OF THE FUNDAMENTALS OF FINANCIAL DECISION MAKING Part I, chapter 6, pages 99-127, World Scientific Publishing Co. Pte. Ltd..
    5. Mike Thelwall & Kevan Buckley & Georgios Paltoglou & Di Cai & Arvid Kappas, 2010. "Sentiment strength detection in short informal text," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 61(12), pages 2544-2558, December.
    6. Michela Fazzolari & Marinella Petrocchi, 2018. "A study on online travel reviews through intelligent data analysis," Information Technology & Tourism, Springer, vol. 20(1), pages 37-58, December.
    7. Xiang, Zheng & Magnini, Vincent P. & Fesenmaier, Daniel R., 2015. "Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet," Journal of Retailing and Consumer Services, Elsevier, vol. 22(C), pages 244-249.
    8. Ruxian Wang, 2018. "When Prospect Theory Meets Consumer Choice Models: Assortment and Pricing Management with Reference Prices," Manufacturing & Service Operations Management, INFORMS, vol. 20(3), pages 583-600, July.
    9. Mike Thelwall & Kevan Buckley & Georgios Paltoglou & Di Cai & Arvid Kappas, 2010. "Sentiment strength detection in short informal text," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 61(12), pages 2544-2558, December.
    10. Zhi-Ping Fan & Xiao Zhang & Yan-Ru Zhao & Fa-Dong Chen, 2013. "Multiple Attribute Decision Making With Multiple Formats Of Attribute Aspirations: A Method Based On Prospect Theory," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 12(04), pages 711-727.
    11. Anindya Ghose & Panagiotis G. Ipeirotis & Beibei Li, 2012. "Designing Ranking Systems for Hotels on Travel Search Engines by Mining User-Generated and Crowdsourced Content," Marketing Science, INFORMS, vol. 31(3), pages 493-520, May.
    12. Bi, Jian-Wu & Liu, Yang & Li, Hui, 2020. "Daily tourism volume forecasting for tourist attractions," Annals of Tourism Research, Elsevier, vol. 83(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sumin Yu & Xiaoting Zhang & Zhijiao Du & Yanyan Chen, 2023. "A New Multi-Attribute Decision Making Method for Overvalued Star Ratings Adjustment and Its Application in New Energy Vehicle Selection," Mathematics, MDPI, vol. 11(9), pages 1-32, April.
    2. Hongming Gao & Di Deng & Hongwei Liu & Zhouyang Liang, 2024. "Sequential framework for analyzing mobile click-through decision in online travel agency with user digital footprints," Information Technology & Tourism, Springer, vol. 26(4), pages 679-709, December.
    3. Zhao, Xiangqi & Huang, Zhe, 2024. "A method for exploring consumer satisfaction factors using online reviews: A study on anti-cold drugs," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
    4. Rajat Kumar Behera & Pradip Kumar Bala & Nripendra P. Rana, 2024. "Reaching new heights: investigating adoption factors shaping the moon landing of metaverse tourism," Information Technology & Tourism, Springer, vol. 26(2), pages 219-253, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Shuli Liu & Xinwang Liu, 2016. "A Sample Survey Based Linguistic MADM Method with Prospect Theory for Online Shopping Problems," Group Decision and Negotiation, Springer, vol. 25(4), pages 749-774, July.
    2. Attema, Arthur E. & Brouwer, Werner B.F., 2012. "A test of independence of discounting from quality of life," Journal of Health Economics, Elsevier, vol. 31(1), pages 22-34.
    3. Uriel Procaccia & Uzi Segal, 2003. "Super Majoritarianism and the Endowment Effect," Theory and Decision, Springer, vol. 55(3), pages 181-207, November.
    4. Park, Jinah & Qiu, Richard T.R. & Jiao, Xiaoying & Song, Haiyan, 2024. "Reference-dependence in multi-destination choice: A heterogeneous reference point perspective," Annals of Tourism Research, Elsevier, vol. 109(C).
    5. Mariya Burdina & Scott Hiller, 2021. "When Falling Just Short is a Good Thing: The Effect of Past Performance on Improvement," Journal of Sports Economics, , vol. 22(7), pages 777-798, October.
    6. Klein, Martin & Deissenroth, Marc, 2017. "When do households invest in solar photovoltaics? An application of prospect theory," Energy Policy, Elsevier, vol. 109(C), pages 270-278.
    7. Wang, Suxin & Rong, Ximin & Zhao, Hui, 2019. "Optimal investment and benefit payment strategy under loss aversion for target benefit pension plans," Applied Mathematics and Computation, Elsevier, vol. 346(C), pages 205-218.
    8. A. Peter McGraw & Eldar Shafir & Alexander Todorov, 2010. "Valuing Money and Things: Why a $20 Item Can Be Worth More and Less Than $20," Management Science, INFORMS, vol. 56(5), pages 816-830, May.
    9. Bowman, David & Minehart, Deborah & Rabin, Matthew, 1999. "Loss aversion in a consumption-savings model," Journal of Economic Behavior & Organization, Elsevier, vol. 38(2), pages 155-178, February.
    10. Joost M. E. Pennings & Ale Smidts, 2003. "The Shape of Utility Functions and Organizational Behavior," Management Science, INFORMS, vol. 49(9), pages 1251-1263, September.
    11. Birnbaum, Michael H. & Zimmermann, Jacqueline M., 1998. "Buying and Selling Prices of Investments: Configural Weight Model of Interactions Predicts Violations of Joint Independence," Organizational Behavior and Human Decision Processes, Elsevier, vol. 74(2), pages 145-187, May.
    12. Francisco Gomes & Michael Haliassos & Tarun Ramadorai, 2021. "Household Finance," Journal of Economic Literature, American Economic Association, vol. 59(3), pages 919-1000, September.
    13. Fershtman, Chaim, 1996. "On the value of incumbency managerial reference points and loss aversion," Journal of Economic Psychology, Elsevier, vol. 17(2), pages 245-257, April.
    14. Oliver, Adam, 2003. "The internal consistency of the standard gamble: tests after adjusting for prospect theory," LSE Research Online Documents on Economics 159, London School of Economics and Political Science, LSE Library.
    15. Ulrich Schmidt & Horst Zank, 2012. "A genuine foundation for prospect theory," Journal of Risk and Uncertainty, Springer, vol. 45(2), pages 97-113, October.
    16. Pieter Balcaen & Cind Du Bois & Caroline Buts, 2021. "The Hybridisation of Conflict: A Prospect Theoretic Analysis," Games, MDPI, vol. 12(4), pages 1-15, October.
    17. Niu, Weining & Zeng, Qingduo, 2018. "Corporate financing with loss aversion and disagreement," Finance Research Letters, Elsevier, vol. 27(C), pages 80-90.
    18. Bottom, William P., 1998. "Negotiator Risk: Sources of Uncertainty and the Impact of Reference Points on Negotiated Agreements," Organizational Behavior and Human Decision Processes, Elsevier, vol. 76(2), pages 89-112, November.
    19. Wakker, Peter P. & Zank, Horst, 2002. "A simple preference foundation of cumulative prospect theory with power utility," European Economic Review, Elsevier, vol. 46(7), pages 1253-1271, July.
    20. Arthur E. Attema & Marieke Krol & Job Exel & Werner B. F. Brouwer, 2018. "New findings from the time trade-off for income approach to elicit willingness to pay for a quality adjusted life year," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 19(2), pages 277-291, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infott:v:24:y:2022:i:1:d:10.1007_s40558-022-00223-y. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.