IDEAS home Printed from https://ideas.repec.org/a/spr/grdene/v25y2016i3d10.1007_s10726-015-9450-x.html
   My bibliography  Save this article

Managing Co-occurring Conflicts in Teams

Author

Listed:
  • Kristin Behfar

    (University of Virginia)

  • Ray Friedman

    (Vanderbilt University)

  • Jeanne Brett

    (Northwestern University)

Abstract

This study extends prior research on conflict in teams by showing that a team’s chances of appropriately managing one type of conflict depends on what other types of conflicts are co-occurring. We interviewed 44 managers from different industries who had recently participated in a negotiating team, asking about within-team conflicts and how those conflicts were managed. The data showed that task conflict increased the likelihood that teams managed co-occurring procedural conflicts appropriately, but that procedural conflicts decreased the likelihood that teams managed co-occurring task conflicts appropriately. These results explain why some teams fail to realize the theorized benefits of task conflict and why procedural conflict does not always have a deleterious impact on team performance: The co-occurrence of these different types of conflict can alter what strategy a team uses to manage conflicts.

Suggested Citation

  • Kristin Behfar & Ray Friedman & Jeanne Brett, 2016. "Managing Co-occurring Conflicts in Teams," Group Decision and Negotiation, Springer, vol. 25(3), pages 501-536, May.
    • Handle: RePEc:spr:grdene:v:25:y:2016:i:3:d:10.1007_s10726-015-9450-x
    DOI: 10.1007/s10726-015-9450-x
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10726-015-9450-x
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10726-015-9450-x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Gerardo A. Okhuysen & Kathleen M. Eisenhardt, 2002. "Integrating Knowledge in Groups: How Formal Interventions Enable Flexibility," Organization Science, INFORMS, vol. 13(4), pages 370-386, August.
    2. Jordan, Peter J & Lawrence, Sandra A & Troth, Ashlea C, 2006. "The impact of negative mood on team performance," Journal of Management & Organization, Cambridge University Press, vol. 12(2), pages 131-145, September.
    3. Matsuo, Makoto, 2006. "Customer orientation, conflict, and innovativeness in Japanese sales departments," Journal of Business Research, Elsevier, vol. 59(2), pages 242-250, February.
    4. Tom Finholt & Lee S. Sproull, 1990. "Electronic Groups at Work," Organization Science, INFORMS, vol. 1(1), pages 41-64, February.
    5. Gerardine DeSanctis & Marshall Scott Poole, 1994. "Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory," Organization Science, INFORMS, vol. 5(2), pages 121-147, May.
    6. Ancona, Deborah G. (Deborah Gladstein) & Chong, Chee Leong., 1999. "Cycles and synchrony : the temporal role of context in team behavior," Working papers WP 4066-99., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    7. Tanya Menon & Jeffrey Pfeffer, 2003. "Valuing Internal vs. External Knowledge: Explaining the Preference for Outsiders," Management Science, INFORMS, vol. 49(4), pages 497-513, April.
    8. Pamela J. Hinds & Diane E. Bailey, 2003. "Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams," Organization Science, INFORMS, vol. 14(6), pages 615-632, December.
    9. Corinne Bendersky & Nicholas A. Hays, 2012. "Status Conflict in Groups," Organization Science, INFORMS, vol. 23(2), pages 323-340, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Zhang, Lihan & Gao, Yan & Lu, Wenxue & Guo, Wenqian, 2023. "The influence of conflict event strength on interorganizational cooperation: Moderating roles of contractual complexity and trust," Journal of Business Research, Elsevier, vol. 159(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Karen A. Jehn & Lindred Greer & Sheen Levine & Gabriel Szulanski, 2008. "The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes," Group Decision and Negotiation, Springer, vol. 17(6), pages 465-495, November.
    2. Laura Dabbish & Robert Kraut, 2008. "Research Note ---Awareness Displays and Social Motivation for Coordinating Communication," Information Systems Research, INFORMS, vol. 19(2), pages 221-238, June.
    3. Matt Beane & Wanda J. Orlikowski, 2015. "What Difference Does a Robot Make? The Material Enactment of Distributed Coordination," Organization Science, INFORMS, vol. 26(6), pages 1553-1573, December.
    4. Raymond F. Zammuto & Terri L. Griffith & Ann Majchrzak & Deborah J. Dougherty & Samer Faraj, 2007. "Information Technology and the Changing Fabric of Organization," Organization Science, INFORMS, vol. 18(5), pages 749-762, October.
    5. Martha L. Maznevski & Katherine M. Chudoba, 2000. "Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness," Organization Science, INFORMS, vol. 11(5), pages 473-492, October.
    6. Kieran Mathieson, 2007. "Towards a Design Science of Ethical Decision Support," Journal of Business Ethics, Springer, vol. 76(3), pages 269-292, December.
    7. Yates, JoAnne, 1951- & Orlikowski, Wanda J. & Okamura, Kazuo., 1995. "Explicit and implicit structuring of genres : electronic communication in a Japanese R&D organization," Working papers 3809-95., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    8. Ann Majchrzak & Arvind Malhotra & Richard John, 2005. "Perceived Individual Collaboration Know-How Development Through Information Technology–Enabled Contextualization: Evidence from Distributed Teams," Information Systems Research, INFORMS, vol. 16(1), pages 9-27, March.
    9. Jacqueline N. Lane & Misha Teplitskiy & Gary Gray & Hardeep Ranu & Michael Menietti & Eva C. Guinan & Karim R. Lakhani, 2022. "Conservatism Gets Funded? A Field Experiment on the Role of Negative Information in Novel Project Evaluation," Management Science, INFORMS, vol. 68(6), pages 4478-4495, June.
    10. Kuriakose, Vijay & S, Sreejesh & Jose, Heerah, 2020. "Examining the Mechanisms Linking Work-Related Conflicts and Employee Well-Being: A Mediation Model," American Business Review, Pompea College of Business, University of New Haven, vol. 23(2), pages 260-282, November.
    11. C. Marlene Fiol & Edward J. O'Connor, 2005. "Identification in Face-to-Face, Hybrid, and Pure Virtual Teams: Untangling the Contradictions," Organization Science, INFORMS, vol. 16(1), pages 19-32, February.
    12. Saleem, Sumera & Feng, Yang & Luqman, Adeel, 2021. "Excessive SNS use at work, technological conflicts and employee performance: A social-cognitive-behavioral perspective," Technology in Society, Elsevier, vol. 65(C).
    13. Liu, Zhiqiang & Yan, Miao & Fan, Youqing & Chen, Liling, 2021. "Ascribed or achieved? The role of birth order on innovative behaviour in the workplace," Journal of Business Research, Elsevier, vol. 134(C), pages 480-492.
    14. Abdesamad Zouine & Pierre Fenies, 2014. "The Critical Success Factors Of The ERP System Project: A Meta-Analysis Methodology," Post-Print hal-01419785, HAL.
    15. Roe, R.A., 2005. "Studying time in organizational behavior," Research Memorandum 046, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
    16. Mariek Vanden Abeele & Ralf De Wolf & Rich Ling, 2018. "Mobile Media and Social Space: How Anytime, Anyplace Connectivity Structures Everyday Life," Media and Communication, Cogitatio Press, vol. 6(2), pages 5-14.
    17. Gonzalez, George C. & Sharma, Pratyush N. & Galletta, Dennis F., 2012. "The antecedents of the use of continuous auditing in the internal auditing context," International Journal of Accounting Information Systems, Elsevier, vol. 13(3), pages 248-262.
    18. Xin Liu & Lin Zhang & Abhinav Gupta & Xiaoming Zheng & Changqi Wu, 2022. "Upper echelons and intra‐organizational learning: How executive narcissism affects knowledge transfer among business units," Strategic Management Journal, Wiley Blackwell, vol. 43(11), pages 2351-2381, November.
    19. Emmanuelle Vaast & Geoff Walsham, 2009. "Trans-Situated Learning: Supporting a Network of Practice with an Information Infrastructure," Information Systems Research, INFORMS, vol. 20(4), pages 547-564, December.
    20. Fu, Xiaolan, 2012. "How does openness affect the importance of incentives for innovation?," Research Policy, Elsevier, vol. 41(3), pages 512-523.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:grdene:v:25:y:2016:i:3:d:10.1007_s10726-015-9450-x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.