Participatory incremental slum upgrading towards sustainability: an assessment of slum dwellers’ willingness and ability to pay for utility services

The concept of participatory slum upgrading has received attention in the conventional literature because it ensures and promotes the sustainability of slum-upgrading programmes. In participatory slum-upgrading programmes, slum dwellers are treated as partners, instead of recipients of the services that are provided to mitigate their deprivations. The concept thrives on the willingness and ability of slum dwellers to pay for the services. The ability of slum dwellers to pay for services, unlike their willingness to pay, has received limited research attentions. Therefore, the purpose of this study was to assess the willingness and ability of residents of a slum settlement in Kumasi in Ghana to pay for utility services. Semi-structured interview schedules were used to gather primary data from a total of 276 households. The survey data were supplemented with data from key informant interviews and focus group discussions. The results show that almost nine out of every ten households were willing to pay for water and electricity services, if these services would be supplied to them directly by the state providers. The exploitation of the residents by unregulated utility services providers partly explains their willingness to pay for the utility services. These service providers charged almost 14 times the official tariffs. The results further show that all the households who were willing to pay were also capable of paying for the services without compromising their ability to afford other life essentials. The study concludes that slum regularisation policies, programmes and projects could be designed to be incremental and participatory by making the slum dwellers, partners and drivers of the upgrading process.