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PHEISQUAL: A Scale to Measure Service Quality of Professional Higher Educational Institute From Faculty Perspective

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  • Juhi Kamakoty
  • Sandeep Singh

Abstract

This paper studies the service quality (SQ) of higher education institutes (HEI), offering professional courses from the perspective of faculty as they are the service providers as well as a major stakeholder in the educational arena. PHEISQUAL (Professional higher education institute service quality) scale has been developed to measure the service quality of HEI offering professional course using mixed methodology. Four factors namely—Training & Placement, Faculty Resource, Learning Infrastructure, and Assessment & Evaluation have been extracted. The scale has been subjected to rigorous analysis of scale development process and has complied with same. Thus this study accrues a new instrument to measure service quality of professional institutes offering higher education by taking into account the technical as well as operational factors.

Suggested Citation

  • Juhi Kamakoty & Sandeep Singh, 2023. "PHEISQUAL: A Scale to Measure Service Quality of Professional Higher Educational Institute From Faculty Perspective," SAGE Open, , vol. 13(4), pages 21582440231, October.
    • Handle: RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231200308
    DOI: 10.1177/21582440231200308
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