The Spillover Effect of Emotional Labor: How It Shapes Frontline Employees’ Proactive Innovation Behavior
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DOI: 10.1177/21582440231191791
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References listed on IDEAS
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Cited by:
- Guichuan Zhou & Kui Zheng & Anni Liu, 2024. "How does organizational stigma damage employees’ innovative performance? An emotional labor perspective," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-16, December.
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Keywords
emotional labor; proactive innovation behavior; frontline employee; affective commitment; emotional sensitivity; health care;All these keywords.
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