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Impact of Forced Distribution System of Performance Evaluation on Organizational Citizenship Behaviour

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  • Rachana Chattopadhyay

Abstract

Organization can achieve excellence when employees go beyond the formal job requirements and show organizational citizenship behaviour (OCB). In one study, Moore and Love (2005) pointed out that information technology (IT) professionals are low in OCB. We have observed most of the IT companies using forced distribution system (FDS) of performance evaluation while categorizing their employees. Therefore, in this study, we were curious to investigate whether there is any impact of FDS on employees’ OCB. This study was conducted on 120 managers, and they were divided into two groups: one group was working under FDS of performance evaluation and the other group was not working under FDS of performance evaluation. Control was taken on managers’ age, gender and managerial experience. Our findings reveal that there is a significant impact of FDS of performance evaluation on OCB. As there are some implementation errors in FDS of performance evaluation, if it is adapted without considering the contingency factors, there might be a chance, after a certain period of working, people feels low satisfaction in their job. As a result, this group of people tries to limit themselves only within their formal job requirement and exhibit low OCB.

Suggested Citation

  • Rachana Chattopadhyay, 2019. "Impact of Forced Distribution System of Performance Evaluation on Organizational Citizenship Behaviour," Global Business Review, International Management Institute, vol. 20(3), pages 826-837, June.
    • Handle: RePEc:sae:globus:v:20:y:2019:i:3:p:826-837
    DOI: 10.1177/0972150917721819
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    References listed on IDEAS

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    1. Rachana Chattopadhayay & Anil Kumar Ghosh, 2012. "Performance appraisal based on a forced distribution system: its drawbacks and remedies," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 61(8), pages 881-896, October.
    2. Clark, Andrew E. & Oswald, Andrew J., 1996. "Satisfaction and comparison income," Journal of Public Economics, Elsevier, vol. 61(3), pages 359-381, September.
    3. Bengt Holmstrom, 1979. "Moral Hazard and Observability," Bell Journal of Economics, The RAND Corporation, vol. 10(1), pages 74-91, Spring.
    4. Shih Yung Chou & John M. Pearson, 2012. "Organizational citizenship behaviour in IT professionals: an expectancy theory approach," Management Research Review, Emerald Group Publishing Limited, vol. 35(12), pages 1170-1186, October.
    5. Shih Yung Chou & John M. Pearson, 2012. "Organizational citizenship behaviour in IT professionals: an expectancy theory approach," Management Research Review, Emerald Group Publishing Limited, vol. 35(12), pages 1170-1186, October.
    6. Jiing-Lih Farh & Chen-Bo Zhong & Dennis W. Organ, 2004. "Organizational Citizenship Behavior in the People's Republic of China," Organization Science, INFORMS, vol. 15(2), pages 241-253, April.
    7. Shih Yung Chou & John M. Pearson, 2012. "Organizational citizenship behaviour in IT professionals: an expectancy theory approach," Management Research Review, Emerald Group Publishing Limited, vol. 35(12), pages 1170-1186, October.
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    Cited by:

    1. Aniek Wijayanti & Mahfud Sholihin & Ertambang Nahartyo & Supriyadi, 2025. "What do we know about the forced distribution system: a systematic literature review and opportunities for future research," Management Review Quarterly, Springer, vol. 75(1), pages 747-788, February.

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