IDEAS home Printed from
   My bibliography  Save this article

Public Services Performance: An Extended Framework and Empirical Assessment across the Enlarged EU


  • Gisela Di Meglio

    (Department of Quantitative Economics, Complutense University of Madrid, Campus de Somosaguas, 28223 Pozuelo de Alarcón, Madrid, Spain)

  • Metka Stare

    (Faculty of Social Sciences, University of Ljubljana, Centre for International Relations, Kardeljeva ploscad 5 (1000) Ljubljana, Slovenia)

  • Andrés Maroto

    (Economic Analysis Department, Universidad Autónoma de Madrid, C/Francisco Tomás y Valiente, 5 28049 Cantoblanco, Madrid, Spain)

  • Luis Rubalcaba

    (Applied Economics Department, University of Alcalá, Plaza de la Victoria, 2 (28802) Alcalá de Henares, Madrid, Spain)


Performance of the public sector is at the core of long-term wealth creation and welfare improvement. Yet, its measurement remains inadequate and flawed with data deficiency. In this paper we propose an extended framework for the assessment of public services performance that accounts for long-term impacts on welfare and empirically evaluate it across twenty-five European countries on the basis of a wide set of proxy indicators. We relate the performance scores to input costs indices and propose a coherent typology of countries that corresponds to the patterns of economic effectiveness of public services. The empirical analysis reveals that, because of differences in input costs across the enlarged EU, the economic effectiveness of public services varies to a much larger extent than the performance, with some relatively large-sized governments (Sweden, Denmark, Austria) being the most effective ones.

Suggested Citation

  • Gisela Di Meglio & Metka Stare & Andrés Maroto & Luis Rubalcaba, 2015. "Public Services Performance: An Extended Framework and Empirical Assessment across the Enlarged EU," Environment and Planning C, , vol. 33(2), pages 321-341, April.
  • Handle: RePEc:sae:envirc:v:33:y:2015:i:2:p:321-341
    DOI: 10.1068/c12264r

    Download full text from publisher

    File URL:
    Download Restriction: no

    File URL:
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item

    References listed on IDEAS

    1. L. Rubalcaba & P. Windrum & F. Gallouj & Meglio Di & A. Pyka & J. Sundbo & M. Weber, 2011. "ServPPIN. The Contribution of Public and Private Services to European Growth and Welfare, and the Role of Public-Private Innovation Networks. Servppin Final Publishable Summary Report," Working Papers hal-01111787, HAL.
    2. Miguel St. Aubyn & álvaro Pina & Filomena Garcia & Joana Pais, 2009. "Study on the efficiency and effectiveness of public spending on tertiary education," European Economy - Economic Papers 2008 - 2015 390, Directorate General Economic and Financial Affairs (DG ECFIN), European Commission.
    3. Afonso, Antonio & St. Aubyn, Miguel, 2005. "Non-Parametric Approaches to Education and Health Efficiency in OECD Countries," Journal of Applied Economics, Universidad del CEMA, vol. 8(2), pages 1-20, November.
    4. Faïz Gallouj & Faridah Djellal, 2010. "The Handbook of Innovation and Services: A Multi-disciplinary Perspective," Post-Print hal-01111763, HAL.
    5. Frederick Ploeg & Reinhilde Veugelers, 2008. "Higher Education Reform and the Renewed Lisbon Strategy: Role of Member States and the European Commission," Springer Books, in: George Gelauff & Isabel Grilo & Arjan Lejour (ed.), Subsidiarity and Economic Reform in Europe, chapter 5, pages 65-96, Springer.
    6. Faïz Gallouj & Faridah Djellal (ed.), 2010. "The Handbook of Innovation and Services," Books, Edward Elgar Publishing, number 12872, December.
    7. repec:elg:eebook:12975 is not listed on IDEAS
    8. Konstantinos Angelopoulos & Apostolis Philippopoulos & Efthymios Tsionas, 2008. "Does public sector efficiency matter? Revisiting the relation between fiscal size and economic growth in a world sample," Public Choice, Springer, vol. 137(1), pages 245-278, October.
    9. Luis Ayala & Francisco Pedraja & Javier Salinas-Jiménez, 2008. "Performance Measurement of Local Welfare Programmes: Evidence from Madrid's Regional Government," Environment and Planning C, , vol. 26(5), pages 906-923, October.
    10. Metka Stare & Luis B. Rubalcaba, 2008. "Research on Services: From Exploring the “Residual” to Services Science," Springer Books, in: Bernd Stauss & Kai Engelmann & Anja Kremer & Achim Luhn (ed.), Services Science, pages 71-78, Springer.
    11. Antonio Afonso & Ludger Schuknecht & Vito Tanzi, 2010. "Public sector efficiency: evidence for new EU member states and emerging markets," Applied Economics, Taylor & Francis Journals, vol. 42(17), pages 2147-2164.
    12. Faridah Djellal & Faïz Gallouj, 2008. "Measuring and Improving Productivity in Services," Books, Edward Elgar Publishing, number 12734, December.
    13. Jean Gadrey & Faïz Gallouj (ed.), 2002. "Productivity, Innovation and Knowledge in Services," Books, Edward Elgar Publishing, number 2690, December.
    14. Jean Gadrey & Faïz Gallouj, 2002. "Productivity, Innovation and Knowledge in Services. New Economic and Socio-Economic Approaches," Post-Print halshs-00198351, HAL.
    15. Willem F.M. de Vries, 2001. "Meaningful Measures: Indicators on Progress, Progress on Indicators," International Statistical Review, International Statistical Institute, vol. 69(2), pages 313-331, August.
    16. Douglas Sutherland & Robert Price, 2007. "Linkages Between Performance and Institutions in the Primary and Secondary Education Sector," OECD Economics Department Working Papers 558, OECD Publishing.
    17. Donald A Brand & Michaela Saisana & Lisa A Rynn & Fulvia Pennoni & Albert B Lowenfels, 2007. "Comparative Analysis of Alcohol Control Policies in 30 Countries," PLOS Medicine, Public Library of Science, vol. 4(4), pages 1-8, April.
    18. Faridah Djellal & Faïz Gallouj, 2008. "Measuring and Improving Productivity in Services: Issues, Strategies and Challenges," Post-Print hal-01111758, HAL.
    Full references (including those not matched with items on IDEAS)


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. Claudio Di Berardino & Giuseppe Mauro & Davide Quaglione & Alessandro Sarra, 2017. "Structural change and the sustainability of regional convergence: Evidence from the Italian regions," Environment and Planning C, , vol. 35(2), pages 289-311, March.
    2. Maroto Sánchez, Andrés & Rubalcaba Bermejo, Luis & Gallego Martinez, Jorge, 2016. "On the role of publicly funded R&D for public sector performance," Working Papers in Economic Theory 2016/02, Universidad Autónoma de Madrid (Spain), Department of Economic Analysis (Economic Theory and Economic History).
    3. Di Meglio, Gisela & Gallego, Jorge, 2022. "Disentangling services in developing regions: A test of Kaldor's first and second laws," Structural Change and Economic Dynamics, Elsevier, vol. 60(C), pages 221-229.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Faïz Gallouj, 2012. "Service: innovation, performance and public policy," Working Papers hal-01111765, HAL.
    2. Jivan Alexandru, 2011. "About Other Kind Of Productivity And Growth (Homo-Sapiens To Homo-Oeconomicus)," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(special), pages 229-235, July.
    3. Faiz Gallouj & Luis Rubalcaba & Marja Toivonen & Paul Windrum, 2018. "Understanding social innovation in services industries," Industry and Innovation, Taylor & Francis Journals, vol. 25(6), pages 551-569, July.
    4. Faridah Djellal & Faïz Gallouj, 2010. "Services, innovation and performance: general presentation," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 5-15.
    5. Matthias Figo & Peter Mayerhofer, 2015. "Strukturwandel und regionales Wachstum - wissensintensive Unternehmensdienste als Wachstumsmotor?," Working Paper Reihe der AK Wien - Materialien zu Wirtschaft und Gesellschaft 145, Kammer für Arbeiter und Angestellte für Wien, Abteilung Wirtschaftswissenschaft und Statistik.
    6. Faridah Djellal & Faïz Gallouj, 2018. "Fifteen advances in service innovation studies," Chapters, in: Ada Scupola & Lars Fuglsang (ed.), Services, Experiences and Innovation, chapter 3, pages 39-65, Edward Elgar Publishing.
    7. Risto Rajala & Faïz Gallouj & Marja Toivonen, 2016. "Collaborative Value Creation in Service Innovation," Post-Print hal-01672596, HAL.
    8. Probert, Jocelyn & Connell, David & Mina, Andrea, 2013. "R&D service firms: The hidden engine of the high-tech economy?," Research Policy, Elsevier, vol. 42(6), pages 1274-1285.
    9. JIVAN Alexandru & NACHESCU Miruna, 2019. "Service: From General Validity In Economics, To Dominant Logic In Marketing," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(2), pages 290-300, December.
    10. Benoît Desmarchelier, 2018. "Service Economies and Complexity," Post-Print hal-02393045, HAL.
    11. Savona, Maria & Steinmueller, W. Edward, 2013. "Service output, innovation and productivity: A time-based conceptual framework," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 118-132.
    12. Faïz Gallouj, 2010. "Les services intensifs en connaissances : processeurs de connaissances et producteurs d’innovation," Post-Print halshs-01114097, HAL.
    13. Mina, Andrea & Bascavusoglu-Moreau, Elif & Hughes, Alan, 2014. "Open service innovation and the firm's search for external knowledge," Research Policy, Elsevier, vol. 43(5), pages 853-866.
    14. Peter Mayerhofer & Matthias Firgo, 2015. "Wissensintensive Unternehmensdienste, Wissens-Spillovers und regionales Wachstum. Teilprojekt 2: Strukturwandel und regionales Wachstum – Wissensintensive Unternehmensdienste als "Wachstumsmotor&," WIFO Studies, WIFO, number 58503, June.
    15. Pim Den Hertog & Faïz Gallouj & Jeroen Segers, 2009. "Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry," The Service Industries Journal, Taylor & Francis Journals, vol. 31(9), pages 1429-1449, November.
    16. Oscar Montes Pineda & Luis Rubalcaba, 2015. "Human or technological resources? A dilemma in education provision," Investigaciones de Economía de la Educación volume 10, in: Marta Rahona López & Jennifer Graves (ed.), Investigaciones de Economía de la Educación 10, edition 1, volume 10, chapter 24, pages 469-490, Asociación de Economía de la Educación.
    17. Pascal Petit, 2010. "Innovation and Services: On Biases and Beyond," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 17, Edward Elgar Publishing.
    18. Norman Gemmell & Patrick Nolan & Grant Scobie, 2017. "Public sector productivity: Quality adjusting sector-level data on New Zealand schools," Working Papers 2017/02, New Zealand Productivity Commission.
    19. Faridah Djellal & Faïz Gallouj, 2010. "Invisible innovation and hidden performance in services: a challenge for public policy," Post-Print hal-01672583, HAL.
    20. Evangelista, Rinaldo & Vezzani, Antonio, 2010. "The economic impact of technological and organizational innovations. A firm-level analysis," Research Policy, Elsevier, vol. 39(10), pages 1253-1263, December.


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:envirc:v:33:y:2015:i:2:p:321-341. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.