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Performance Measurement of Local Welfare Programmes: Evidence from Madrid's Regional Government

Author

Listed:
  • Luis Ayala

    (Universidad Rey Juan Carlos, Paseo de los Artilleros s/n, 28032 Madrid, Spain)

  • Francisco Pedraja

    (Facultad de Ciencias Económicas y Empresariales, Universidad de Extremadura, Avenida de Elvas s/n, 06071 Badajoz, Spain)

  • Javier Salinas-Jiménez

    (Istituto de Estudios Fiscales, Universidad de Extremadura, Avenida Cardenal Herrera Oria, 378, 28035 Madrid, Spain)

Abstract

Interest in how social assistance programmes are organized has recently heightened, fed by concerns about the limits on achieving greater efficiency. Most available evidence considers performance indicators that are too general, there being few studies relating the use of inputs to outcomes. We compare different performance indicators of Madrid's programme with resource endowments in a group of local agencies of social services. In addition to constructing a detailed system of input and performance indicators, an empirical analysis of efficiency for each of the social services agencies is carried out using data envelopment analysis. Results confirm that there is a wide margin for obtaining efficiency gains. The empirical analysis shows that some detected inefficiencies arise from an excessive number of staff in relation to the work to be performed. Agencies with a higher incidence of social problems present higher efficiency scores.

Suggested Citation

  • Luis Ayala & Francisco Pedraja & Javier Salinas-Jiménez, 2008. "Performance Measurement of Local Welfare Programmes: Evidence from Madrid's Regional Government," Environment and Planning C, , vol. 26(5), pages 906-923, October.
    • Handle: RePEc:sae:envirc:v:26:y:2008:i:5:p:906-923
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    Cited by:

    1. Núria Bosch & Marta Espasa & Toni Mora, 2012. "Citizen Control and the Efficiency of Local Public Services," Environment and Planning C, , vol. 30(2), pages 248-266, April.
    2. Gisela Di Meglio & Metka Stare & Andrés Maroto & Luis Rubalcaba, 2015. "Public Services Performance: An Extended Framework and Empirical Assessment across the Enlarged EU," Environment and Planning C, , vol. 33(2), pages 321-341, April.

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