IDEAS home Printed from
   My bibliography  Save this article

Services, innovation and performance: general presentation


  • Faridah Djellal
  • Faïz Gallouj


This special issue of the Journal of Innovation Economics is given over to services considered from the point of view of innovation and performance and against a background of sustainable development. Although contemporary economies are undeniably service economies, since services are now our main source of wealth and jobs, the relationship between services, on the one hand, and innovation and performance, on the other, continues to be a matter of considerable debate. Thus in the still dominant industrialist or technologist approach to this relationship, innovation efforts and performance levels in services are underestimated. It is this approach that is responsible for the existence of two gaps: an innovation gap and a performance gap (Djellal and Gallouj, 2010). The innovation gap indicates that our economies contain invisible or hidden innovations that are not captured by the traditional indicators of innovation, while the performance gap is reflected in an underestimation of the efforts directed towards improving performance (or certain forms of performance) in those economies. These gaps may have harmful consequences for the validity of the public policies implemented at national or European level. Since they are based on imperfect or even erroneous forecasts, these policies may also prove to be inappropriate. These gaps have their origin in certain more or less ancient myths about the fundamental nature of services (Gallouj, 2002) and the errors of measurement associated with them. The aim of this special issue is to help fill the innovation and performance gaps, or in other words to rescue these invisible innovations and forms of performance from the oblivion to which they have been consigned.
(This abstract was borrowed from another version of this item.)

Suggested Citation

  • Faridah Djellal & Faïz Gallouj, 2010. "Services, innovation and performance: general presentation," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 5-15.
  • Handle: RePEc:cai:jiedbu:jie_005_0005

    Download full text from publisher

    File URL:
    Download Restriction: free

    File URL:
    Download Restriction: free

    Other versions of this item:

    References listed on IDEAS

    1. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
    2. Luis Rubalcaba, 2006. "Which policy for innovation in services?," Science and Public Policy, Oxford University Press, vol. 33(10), pages 745-756, December.
    3. Faridah Djellal & Faïz Gallouj, 2009. "Innovation gap, performance gap and policy gap in the service economies," Working Papers hal-01111800, HAL.
    4. Gallouj, Faiz, 2002. "Innovation in services and the attendant old and new myths," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 31(2), pages 137-154.
    5. FaÏz Gallouj & Faridah Djellal, 2010. "The Handbook of Innovation and Services: A Multi-disciplinary Perspective," Post-Print hal-01111763, HAL.
    6. Faïz Gallouj & Maria Savona, 2009. "Innovation in services: a review of the debate and a research agenda," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 149-172, April.
    7. Bruce Tether, 2005. "Do Services Innovate (Differently)? Insights from the European Innobarometer Survey," Industry and Innovation, Taylor & Francis Journals, vol. 12(2), pages 153-184.
    8. Faïz Gallouj, 1997. "Towards a neo-Schumpeterian theory of innovation in services?," Science and Public Policy, Oxford University Press, vol. 24(6), pages 405-420, December.
    9. Faridah Djellal & FaÏz Gallouj, 2008. "Measuring and Improving Productivity in Services: Issues, Strategies and Challenges," Post-Print hal-01111758, HAL.
    Full references (including those not matched with items on IDEAS)


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. Graz Jean-Christophe & Hauert Christophe, 2014. "Beyond the transatlantic divide: the multiple authorities of standards in the global political economy of services," Business and Politics, De Gruyter, vol. 16(1), pages 113-150, April.

    More about this item


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cai:jiedbu:jie_005_0005. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Jean-Baptiste de Vathaire). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.