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Regulatory influence on the overall quality of platform work: Lessons from the Chilean context

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  • Daina Bellido de Luna

Abstract

This study examines the impact of Chile’s new regulation (Act N° 21.431) on the quality of platform work via 23 detailed interviews with gig workers and trade unionists. It reveals that regulation helped but fell short in its attempts to enhance job quality in the platform economy. By providing empirical evidence on the efficacy of regulation, this article enriches the discourse on platform work regulation, while offering a nuanced understanding of the pitfalls of new legislation, delivering key insights for shaping national labour policies. This contribution is central for policymakers aiming to navigate the complexities of regulating platform work and ensuring meaningful improvements in job quality.

Suggested Citation

  • Daina Bellido de Luna, 2026. "Regulatory influence on the overall quality of platform work: Lessons from the Chilean context," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 47(1), pages 196-217, February.
    • Handle: RePEc:sae:ecoind:v:47:y:2026:i:1:p:196-217
    DOI: 10.1177/0143831X241299034
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    References listed on IDEAS

    as
    1. Baldwin, Robert & Cave, Martin & Lodge, Martin, 2011. "Understanding Regulation: Theory, Strategy, and Practice," OUP Catalogue, Oxford University Press, edition 2, number 9780199576098.
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    5. Daina Bellido de Luna, 2022. "Management, the state and union-weakening practices in Chile: A case study approach of the dual and ambivalent role of the state in a process of democratisation," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 43(3), pages 1143-1163, August.
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    9. Asenjo Cruz, Antonia, & Coddou, Alberto, & Dhir, Rishabh Kumar,, 2023. "The platform economy and transformations in the world of work the case of delivery platform workers in Santiago, Chile," ILO Working Papers 995330788402676, International Labour Organization.
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