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System, society and dominance effects in the adoption of tele-health: A tri-country comparison

Author

Listed:
  • Bob Russell

    (Griffith University, Australia)

  • Chris Smith

    (Royal Holloway, University of London, UK)

  • Raffaella Valsecchi

    (Brunel University, UK)

  • Monica Andersson Bäck

    (University of Goteborg, Sweden)

Abstract

Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care.

Suggested Citation

  • Bob Russell & Chris Smith & Raffaella Valsecchi & Monica Andersson Bäck, 2017. "System, society and dominance effects in the adoption of tele-health: A tri-country comparison," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 38(3), pages 425-447, August.
    • Handle: RePEc:sae:ecoind:v:38:y:2017:i:3:p:425-447
    DOI: 10.1177/0143831X15579287
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    References listed on IDEAS

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    Cited by:

    1. Geraint Harvey & Peter Turnbull & Daniel Wintersberger, 2019. "Speaking of Contradiction," Work, Employment & Society, British Sociological Association, vol. 33(4), pages 719-730, August.

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