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App-Based Ride Services And The Sustainability Of Metered Taxis In South Africa

Author

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  • Siphokazi NONYUSA

    (Cape Peninsula University of Technology, Cape Town 7535, South Africa)

  • Robertson Khan TENGEH

    (Cape Peninsula University of Technology, Cape Town 7535, South Africa)

  • Gervase Chux IWU

    (The University of the Western Cape, Cape Town 7535, South Africa)

  • Darlington ONOJAEFE

    (Cape Peninsula University of Technology, Cape Town 7535, South Africa)

Abstract

Developments in technology have disrupted many industries. Companies can no longer afford to ignore such vital technology. Many people in South Africa believe that the entry of ride-hailing apps like Uber and Bolt threatens the future of the country's traditional taxi industry. The paper sought to ascertain the influence of app-based ride solutions on the sustainability of conventional metered taxis and the ensuing survival strategies. A hybrid approach using both qualitative and quantitative data was adopted. Twenty participants and 80 respondents provided the qualitative and quantitative data utilized. The results suggest high-quality services and comfort vehicles offered by app-based services like Uber and Bolt have harmed the long-term viability of traditional metered taxis in the Cape Town metropolitan area. Since the advent of app-based ride services (Uber and Bolt), metered taxi operators have faced new challenges, including technological advancement, the demand for high-end transportation, and changing consumer tastes. The research could be helpful to companies providing metered taxi services in Cape Town by pointing to ways to improve operations. Hopefully, the findings of this research will aid regulators and other interested parties in making it easier for taxi companies that use meters to compete. Theoretically, the study may also contribute to the literature on the subject.

Suggested Citation

  • Siphokazi NONYUSA & Robertson Khan TENGEH & Gervase Chux IWU & Darlington ONOJAEFE, 2022. "App-Based Ride Services And The Sustainability Of Metered Taxis In South Africa," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(3), pages 13-29, September.
    • Handle: RePEc:rom:bemann:v:12:y:2022:i:3:p:13-29
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    References listed on IDEAS

    as
    1. Chux Gervase Iwu & Lloyd Kapondoro & Michael Twum-Darko & Robertson Tengeh, 2015. "Determinants of Sustainability and Organisational Effectiveness in Non-Profit Organisations," Sustainability, MDPI, vol. 7(7), pages 1-14, July.
    2. Judd Cramer & Alan B. Krueger, 2016. "Disruptive Change in the Taxi Business: The Case of Uber," American Economic Review, American Economic Association, vol. 106(5), pages 177-182, May.
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    4. Christofer Laurell & Christian Sandström, 2016. "Analysing Uber In Social Media — Disruptive Technology Or Institutional Disruption?," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(05), pages 1-19, June.
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