The Use of Continuous Improvement in Albanian Public Higher Education
Studies on the use of Total Quality Management (TQM) in the context of higher education have been focused primarily on the implementation of TQM as an institutional initiative. In many cases is implemented Continuous Quality Improvement (CQI as part of TQM) as department-based initiative, but rarely as a project institution-wide supported. The focus of this paper is to investigate how the Albanian public universities are implementing the concepts and processes of TQM/CQI in their activities, and focus on using continuous improvement methods in higher education focusing on the institution-wide and departmentbased initiatives. Also, there were identified general drivers, obstacles, and the results derived from the implementation of CQI methods.
Volume (Year): 14 (2011)
Issue (Month): 41 (September)
|Contact details of provider:|| Postal: |
Web page: http://www.rei.ase.ro/
More information through EDIRC
When requesting a correction, please mention this item's handle: RePEc:rej:journl:v:14:y:2011:i:41:p:61-80. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Radu Lupu)
If references are entirely missing, you can add them using this form.