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The Use of Continuous Improvement in Albanian Public Higher Education


  • Arjan Qefalia
  • Andri Koxhaj


Studies on the use of Total Quality Management (TQM) in the context of higher education have been focused primarily on the implementation of TQM as an institutional initiative. In many cases is implemented Continuous Quality Improvement (CQI as part of TQM) as department-based initiative, but rarely as a project institution-wide supported. The focus of this paper is to investigate how the Albanian public universities are implementing the concepts and processes of TQM/CQI in their activities, and focus on using continuous improvement methods in higher education focusing on the institution-wide and departmentbased initiatives. Also, there were identified general drivers, obstacles, and the results derived from the implementation of CQI methods.

Suggested Citation

  • Arjan Qefalia & Andri Koxhaj, 2011. "The Use of Continuous Improvement in Albanian Public Higher Education," Romanian Economic Journal, Department of International Business and Economics from the Academy of Economic Studies Bucharest, vol. 14(41), pages 61-80, September.
  • Handle: RePEc:rej:journl:v:14:y:2011:i:41:p:61-80

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    References listed on IDEAS

    1. Isabelle Huault & V. Perret & S. Charreire-Petit, 2007. "Management," Post-Print halshs-00337676, HAL.
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    More about this item


    higher education; TQM; continuous quality improvement; CQI’s drivers; CQI’s results;

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • A23 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - Graduate


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