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Quality Improvement Methods And Their Usage In Albanian Public Universities


  • Arjan QEFALIA

    (Department of Management, Faculty of Economy, Tirana University; ALBANIA)

  • Arbina TOTONI

    () (Department of Management, Faculty of Economy, Tirana University; ALBANIA)


Education and higher education in particular is one of strategic priorities for development, which guarantees progress. Its role is related to all characteristics of a society, and it undoubtedly constitutes one of the most important areas of life of a nation. It has stable and long-term impact on all aspects of activities related to people and their welfare. The challenge to be faced in the transition period requires that higher education in Albania to be developed, consolidated and follow the trend of higher education in developed countries. Quality itself and by using the continuous quality improvement methods by universities, it constitutes the basis for ensuring the success of the Albanian higher education institutions in the future. In this paper, through the use of literature, the questionnaires and interviews directed mainly to the professors / pedagogues working in Albanian public higher education institutions, the focus is to show the continuous quality improvement methods used by universities / faculties / departments, and to test the hypothesis: The use or not of the continuous improvement methods is dependent on the studies type (those higher education institutions that offer first cycle studies, first and second cycle studies, or first, second and third cycle studies) that the higher education institution offers.

Suggested Citation

  • Arjan QEFALIA & Arbina TOTONI, 2012. "Quality Improvement Methods And Their Usage In Albanian Public Universities," Review of Economic and Business Studies, Alexandru Ioan Cuza University, Faculty of Economics and Business Administration, issue 9, pages 159-171, June.
  • Handle: RePEc:aic:revebs:y:2012:i:9:qefaliaa

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    HIGHER EDUCATION; Continuous Quality Improvement; TQM;

    JEL classification:

    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions
    • A22 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - Undergraduate
    • A23 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - Graduate


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