IDEAS home Printed from https://ideas.repec.org/a/rbs/ijbrss/v13y2024i6p115-127.html

Employee motivation and its impact on employees’ productivity and efficiency: a study of Pick n Pay Pine Crest Mall, Pinetown

Author

Listed:
  • Happiness Ifunanya Anusi

    (Durban University of Technology)

  • Emmanuel Mutambara

    (University of KwaZulu-Natal)

Abstract

Management's primary responsibilities encompass cultivating a more satisfying work environment for employees and synchronising employee motivation with organisational goals. These interconnected responsibilities are essential for organisational performance and employee welfare. This study utilised Pick n Pay Pine Crest Mall in Pinetown as a case study to investigate the impact of employee motivation on productivity and efficiency, as well as to discover the existing techniques employed by Pick n Pay to enhance employee motivation for enhanced productivity and efficiency. The study employed a qualitative methodology with an exploratory research design, utilising a non-probability quota sampling strategy to pick eleven respondents from a population of 144 employees. Open-ended interview questions were employed, and the data were analysed utilising NVivo 11 software. The results indicated that Pick n Pay management incentivises employees by providing efficient tools, fostering a conducive work environment, and offering monetary rewards or awards. The survey also identified shortcomings, including insufficient team-building activities, inadequate communication among staff, and discontent with existing compensation. To improve performance and cultivate a productive staff, it was advised that management revamp motivational strategies, prioritising respect, acknowledgement, and enhanced information distribution. Suggestions for improving staff enthusiasm, productivity, and efficiency at Pick n Pay Pine Crest Mall encompass improved feedback and communication, a clear career progression, extensive training programs, investment in team development, and the provision of competitive remuneration. Key Words:Efficiency, Employee, Motivation, Productivity

Suggested Citation

  • Happiness Ifunanya Anusi & Emmanuel Mutambara, 2024. "Employee motivation and its impact on employees’ productivity and efficiency: a study of Pick n Pay Pine Crest Mall, Pinetown," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 13(6), pages 115-127, September.
    • Handle: RePEc:rbs:ijbrss:v:13:y:2024:i:6:p:115-127
    DOI: 10.20525/ijrbs.v13i6.3480
    as

    Download full text from publisher

    File URL: https://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/3480/2465
    Download Restriction: no
    File URL: https://doi.org/10.20525/ijrbs.v13i6.3480
    Download Restriction: no
    File URL: https://libkey.io/10.20525/ijrbs.v13i6.3480?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Barrero, Jose Maria & Bloom, Nick & Davis, Steven J., 2020. "Why Working From Home Will Stick," SocArXiv wfdbe, Center for Open Science.
    2. Marcel P Timmer & Sébastien Miroudot & Gaaitzen J de Vries, 2019. "Functional specialisation in trade," Journal of Economic Geography, Oxford University Press, vol. 19(1), pages 1-30.
    3. Julian Marius Müller & Daniel Kiel & Kai-Ingo Voigt, 2018. "What Drives the Implementation of Industry 4.0? The Role of Opportunities and Challenges in the Context of Sustainability," Sustainability, MDPI, vol. 10(1), pages 1-24, January.
    4. Kristof De Witte & Laura López-Torres, 2017. "Efficiency in education: a review of literature and a way forward," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 68(4), pages 339-363, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ro’i Zultan & Eldar Dadon, 2023. "Missing the forest for the trees: when monitoring quantitative measures distorts task prioritization," Working Papers 2319, Ben-Gurion University of the Negev, Department of Economics.
    2. Petra Nieken & Sven Walther, 2024. "Honesty in Virtual Communication," CESifo Working Paper Series 11094, CESifo.
    3. Marcos Delprato, 2025. "Cognitive and non-cognitive efficiency gaps between private and public schools in the Latin America region-a hybrid DEA and machine learning approach based on PISA 2022," Papers 2509.25353, arXiv.org, revised Mar 2026.
    4. Agasisti, Tommaso & de Oliveira Ribeiro, Celma & Montemor, Daniel Sanches, 2022. "The efficiency of Brazilian elementary public schools," International Journal of Educational Development, Elsevier, vol. 93(C).
    5. Rost Vincent & Erdsiek Daniel, 2026. "Gekommen, um zu bleiben: Homeoffice verstetigt sich auf hohem Niveau," Wirtschaftsdienst, Sciendo, vol. 106(3), pages 221-225.
    6. Eduardo Rodrigues Sanguinet & Francisco de Borja García-García, 2023. "Rural-Urban Linkages: Regional Financial Business Services’ Integration into Chilean Agri-Food Value Chains," Sustainability, MDPI, vol. 15(14), pages 1-22, July.
    7. Alloysius Joko PURWANTO & Ridwan Dewayanto RUSLI & Hafis Pratama Rendra GRAHA & Sirichai KOONAPHAPDEELERT & Reza Miftahul ULUM & Citra Endah Nur SETYAWATI & Nadiya PRANINDITA & Ryan Wiratama BHASKARA, 2025. "Global Pandemic Shocks, Foreign Exposure and Firm Productivity: Evidence from Korean Firm-level Data," Working Papers DP-2024-38, Economic Research Institute for ASEAN and East Asia (ERIA).
    8. Stefan Pahl & Marcel P. Timmer, 2020. "Do Global Value Chains Enhance Economic Upgrading? A Long View," Journal of Development Studies, Taylor & Francis Journals, vol. 56(9), pages 1683-1705, July.
    9. Jean-Marc Bourgeon & José de Sousa & Alexis Noir-Luhalwe, 2022. "Social Distancing and Risk Taking: Evidence from a Team Game Show [Distanciation sociale et prise de risque : Les résultats d'un jeu d'équipe]," Sciences Po Economics Publications (main) hal-03792423, HAL.
    10. Yuwan Duan & Erik Dietzenbacher & Bart Los & Ruochen Dai, 2023. "Regional inequality in China during its rise as a giant exporter: A value chain analysis," Journal of Regional Science, Wiley Blackwell, vol. 63(1), pages 148-172, January.
    11. Koch, Philipp, 2021. "Economic complexity and growth: Can value-added exports better explain the link?," Economics Letters, Elsevier, vol. 198(C).
    12. Aparicio, Juan & Santin, Daniel, 2018. "A note on measuring group performance over time with pseudo-panels," European Journal of Operational Research, Elsevier, vol. 267(1), pages 227-235.
    13. Yu, Chenyang & Tan, Yuanfang & Zhou, Yu & Zang, Chuanxiang & Tu, Chenglin, 2022. "Can functional urban specialization improve industrial energy efficiency? Empirical evidence from China," Energy, Elsevier, vol. 261(PA).
    14. Cevat Giray Aksoy & Jose Maria Barrero & Nicholas Bloom & Steven J. Davis & Mathias Dolls & Pablo Zarate, 2023. "Time Savings When Working from Home," AEA Papers and Proceedings, American Economic Association, vol. 113, pages 597-603, May.
    15. Elstner, Steffen & Grimme, Christian & Kecht, Valentin & Lehmann, Robert, 2022. "The diffusion of technological progress in ICT," European Economic Review, Elsevier, vol. 149(C).
    16. Bergeaud, Antonin & Eyméoud, Jean-Benoît & Garcia, Thomas & Henricot, Dorian, 2023. "Working from home and corporate real estate," Regional Science and Urban Economics, Elsevier, vol. 99(C).
    17. Vij, Akshay & Souza, Flavio F. & Barrie, Helen & Anilan, V. & Sarmiento, Sergio & Washington, Lynette, 2023. "Employee preferences for working from home in Australia," Journal of Economic Behavior & Organization, Elsevier, vol. 214(C), pages 782-800.
    18. Maria Polorecka & Jozef Kubas & Pavel Danihelka & Katarina Petrlova & Katarina Repkova Stofkova & Katarina Buganova, 2021. "Use of Software on Modeling Hazardous Substance Release as a Support Tool for Crisis Management," Sustainability, MDPI, vol. 13(1), pages 1-15, January.
    19. Markus Nagler & Johannes Rincke & Erwin Winkler, 2024. "Working from home, commuting, and gender," Journal of Population Economics, Springer;European Society for Population Economics, vol. 37(3), pages 1-23, September.
    20. Wunhong Su & Liuzhen Zhang & Chao Ge & Shuai Chen, 2022. "Association between Internal Control and Sustainability: A Literature Review Based on the SOX Act Framework," Sustainability, MDPI, vol. 14(15), pages 1-30, August.

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rbs:ijbrss:v:13:y:2024:i:6:p:115-127. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Umit Hacioglu (email available below). General contact details of provider: https://edirc.repec.org/data/ssbffea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.