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Knowledge-based HRM and business process innovation in the hospitality industry

Author

Listed:
  • Muddassar Sarfraz

    (Zhejiang Shuren University)

  • Kausar Fiaz Khawaja

    (International Islamic University)

  • Mahmoona Khalil

    (International Islamic University)

  • Heesup Han

    (Sejong University)

Abstract

This study examines the impact of knowledge-based HR practices on business process innovation under the moderating role of Knowledge-Centered Organizational Culture (KCOC) and the mediating role of Absorptive Capacity (AC). Data was collected from the managers of hospitality firms via questionnaires from May to September 2022, using a quantitative data analytic process. The results demonstrate that formal and informal knowledge-based HR practices are vital to achieving business innovation performance with interpersonal AC mediating and KCOC moderating. The findings of our study provide research-based practical implications for various stakeholders and a significant theoretical contribution to fill the research gap in the literature. This research presents empirical insights that are applicable to the management of the hotel industry.

Suggested Citation

  • Muddassar Sarfraz & Kausar Fiaz Khawaja & Mahmoona Khalil & Heesup Han, 2023. "Knowledge-based HRM and business process innovation in the hospitality industry," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-17, December.
    • Handle: RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-02140-9
    DOI: 10.1057/s41599-023-02140-9
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    References listed on IDEAS

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