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Employee Performance Management Framework for Medium-Sized Enterprises of Agrotourism Sector

Author

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  • Ida Nuraida

    (Parahyangan Catholic University, Bandung-Indonesia)

Abstract

The aim of this literature study is to propose an employee performance management framework for medium-sized companies of service sector, especially agrotourism sector. Performance management research is generally done on a profit-oriented company, but employee performance management research has never been done in the agrotourism sector, especially small and medium enterprises (SMEs). Agrotourism is the combination between agriculture and tourism sector, which provide tourism services to agricultural areas, which include agriculture, plantation and animal husbandry. One key to successful management of agrotourism business is performance management. This literature research using Demming Cycle approach (Plan-Do-Check-Action). Employee performance in the agrotourism sector directly related with service quality which can affect tourist satisfaction. Strategic planning and service quality, could become input for defining performance, and then followed by monitoring performance, appraising performance, reinforcing performance and utilizing performance appraisal. This framework is only a broad overview and serves as a guide that can be modified by users, but this framework will be useful for every researcher who is interested with employee performance management for tourism-service sector.

Suggested Citation

  • Ida Nuraida, 2017. "Employee Performance Management Framework for Medium-Sized Enterprises of Agrotourism Sector," Noble International Journal of Business and Management Research, Noble Academic Publsiher, vol. 1(4), pages 74-93, April.
  • Handle: RePEc:nap:nijbmr:2017:p:74-93
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    References listed on IDEAS

    as
    1. DeNisi, Angelo S. & Pritchard, Robert D., 2006. "Performance Appraisal, Performance Management and Improving Individual Performance: A Motivational Framework," Management and Organization Review, Cambridge University Press, vol. 2(02), pages 253-277, July.
    2. Marten Schläfke, 2013. "A framework for business analytics in performance management," International Journal of Productivity and Performance Management, Emerald Group Publishing, vol. 62(1), pages 110-122, January.
    3. Angelo S. DeNisi & Robert D. Pritchard, 2006. "Performance Appraisal, Performance Management and Improving Individual Performance: A Motivational Framework," Management and Organization Review, The International Association for Chinese Management Research, vol. 2(2), pages 253-277, July.
    4. Ingemar Dierickx & Karel Cool, 1989. "Asset Stock Accumulation and the Sustainability of Competitive Advantage: Reply," Management Science, INFORMS, vol. 35(12), pages 1514-1514, December.
    5. Ingemar Dierickx & Karel Cool, 1989. "Asset Stock Accumulation and Sustainability of Competitive Advantage," Management Science, INFORMS, vol. 35(12), pages 1504-1511, December.
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