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Conflict Resolution Strategies and Workplace Frustration and Organizational Citizenship Behavior: The Moderating Role of Emotional Intelligence

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  • Aimen Mairaj
  • Danish Ahmed Siddiqui

Abstract

The purpose of this research is to determine the relationship between conflict resolution strategies (accommodating, avoiding, compromising, collaborating, and competing) with workplace frustration and organizational citizenship behavior (OCB) with the moderating role of trait emotional intelligence (EI) on their relations. Data was collected through a close-ended questionnaire from 298 employees (male = 197, female =101) working at different private organizations of the manufacturing and service industry within the city of Karachi. The data were analyzed using confirmatory factor analysis and structured equation modeling. The results indicated that accommodating and avoiding strategies don¡¯t seem to have any effect on both frustration and OCB. Accommodating seems positively and significantly affect both. Compromising significantly and positively affect OCB, however, dominating is affecting frustration. Emotional Intelligence also seems to influences both OCB and frustration. EI also complements accommodating and collaboration strategies with workplace frustration. This study is first of its kind in the local context in private sectors and paves the way for further research in the public sector.

Suggested Citation

  • Aimen Mairaj & Danish Ahmed Siddiqui, 2020. "Conflict Resolution Strategies and Workplace Frustration and Organizational Citizenship Behavior: The Moderating Role of Emotional Intelligence," Human Resource Research, Macrothink Institute, vol. 4(1), pages 233-268, December.
    • Handle: RePEc:mth:hrr888:v:4:y:2020:i:1:p:233-268
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    References listed on IDEAS

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    1. Tjosvold, Dean & Law, Kenneth S. & Sun, Haifa, 2006. "Effectiveness of Chinese Teams: The Role of Conflict Types and Conflict Management Approaches," Management and Organization Review, Cambridge University Press, vol. 2(2), pages 231-252, July.
    2. Dean Tjosvold & Kenneth S. Law & Haifa Sun, 2006. "Effectiveness of Chinese Teams: The Role of Conflict Types and Conflict Management Approaches," Management and Organization Review, The International Association for Chinese Management Research, vol. 2(2), pages 231-252, July.
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