IDEAS home Printed from https://ideas.repec.org/a/kap/jbuset/v156y2019i4d10.1007_s10551-017-3600-9.html
   My bibliography  Save this article

The Effect of Top Management Trustworthiness on Turnover Intentions via Negative Emotions: The Moderating Role of Gender

Author

Listed:
  • Sophie Mölders

    (Technical University of Munich)

  • Prisca Brosi

    (Technical University of Munich)

  • Matthias Spörrle

    (University Seeburg Castle (USC)
    University of Applied Management (UAM))

  • Isabell M. Welpe

    (Technical University of Munich
    Bavarian State Institute for Higher Education Research and Planning)

Abstract

Based on a field study (N = 303), this paper explores the differential role that perceived top management trustworthiness has on female and male employees’ negative emotions and turnover intentions in organizations. A theoretical model is established that explicates a negative indirect effect of perceived top management trustworthiness on employee turnover intentions through employee negative emotions. The results reveal that there is a negative relationship between perceived top management trustworthiness and employee negative emotions and resulting turnover intentions and that this effect is stronger for female employees than for male employees. These results demonstrate the pivotal role played by top management trustworthiness, provide an explanation for the turnover gender gap, and highlight the subjectivity in reactions to trustworthiness perceptions. The implications for organizations are discussed in line with the need for top management to positively influence employees and particularly women, to retain them in their workforce.

Suggested Citation

  • Sophie Mölders & Prisca Brosi & Matthias Spörrle & Isabell M. Welpe, 2019. "The Effect of Top Management Trustworthiness on Turnover Intentions via Negative Emotions: The Moderating Role of Gender," Journal of Business Ethics, Springer, vol. 156(4), pages 957-969, June.
    • Handle: RePEc:kap:jbuset:v:156:y:2019:i:4:d:10.1007_s10551-017-3600-9
    DOI: 10.1007/s10551-017-3600-9
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10551-017-3600-9
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s10551-017-3600-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Cam Caldwell & Mark Hansen, 2010. "Trustworthiness, Governance, and Wealth Creation," Journal of Business Ethics, Springer, vol. 97(2), pages 173-188, December.
    2. Cam Caldwell & Linda Hayes & Do Long, 2010. "Leadership, Trustworthiness, and Ethical Stewardship," Journal of Business Ethics, Springer, vol. 96(4), pages 497-512, November.
    3. Kristin Smith-Crowe & Danielle E. Warren, 2014. "The Emotion-Evoked Collective Corruption Model: The Role of Emotion in the Spread of Corruption Within Organizations," Organization Science, INFORMS, vol. 25(4), pages 1154-1171, August.
    4. Tony Simons, 2002. "Behavioral Integrity: The Perceived Alignment Between Managers' Words and Deeds as a Research Focus," Organization Science, INFORMS, vol. 13(1), pages 18-35, February.
    5. Josh Gullett & Loc Do & Maria Canuto-Carranco & Mark Brister & Shundricka Turner & Cam Caldwell, 2009. "The Buyer–Supplier Relationship: An Integrative Model of Ethics and Trust," Journal of Business Ethics, Springer, vol. 90(3), pages 329-341, December.
    6. Karen A. Bantel & Susan E. Jackson, 1989. "Top management and innovations in banking: Does the composition of the top team make a difference?," Strategic Management Journal, Wiley Blackwell, vol. 10(S1), pages 107-124, June.
    7. Buchan, Nancy R. & Croson, Rachel T.A. & Solnick, Sara, 2008. "Trust and gender: An examination of behavior and beliefs in the Investment Game," Journal of Economic Behavior & Organization, Elsevier, vol. 68(3-4), pages 466-476, December.
    8. David K. Hurst & James C. Rush & Roderick E. White, 1989. "Top management teams and organizational renewal," Strategic Management Journal, Wiley Blackwell, vol. 10(S1), pages 87-105, June.
    9. Manuel Becerra & Randi Lunnan & Lars Huemer, 2008. "Trustworthiness, Risk, and the Transfer of Tacit and Explicit Knowledge Between Alliance Partners," Journal of Management Studies, Wiley Blackwell, vol. 45(4), pages 691-713, June.
    10. Elfenbein, Hillary Anger, 2007. "Emotion in Organizations: A Review in Stages," Institute for Research on Labor and Employment, Working Paper Series qt2bn0n9mv, Institute of Industrial Relations, UC Berkeley.
    11. Kim, Peter H. & Dirks, Kurt T. & Cooper, Cecily D. & Ferrin, Donald L., 2006. "When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 99(1), pages 49-65, January.
    12. Alexander Newman & Kohyar Kiazad & Qing Miao & Brian Cooper, 2014. "Examining the Cognitive and Affective Trust-Based Mechanisms Underlying the Relationship Between Ethical Leadership and Organisational Citizenship: A Case of the Head Leading the Heart?," Journal of Business Ethics, Springer, vol. 123(1), pages 113-123, August.
    13. Ronald S. Burt & Marc Knez, 1995. "Kinds of Third-Party Effects on Trust," Rationality and Society, , vol. 7(3), pages 255-292, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Cam Caldwell & Larry Floyd & Ryan Atkins & Russell Holzgrefe, 2012. "Ethical Duties of Organizational Citizens: Obligations Owed by Highly Committed Employees," Journal of Business Ethics, Springer, vol. 110(3), pages 285-299, October.
    2. van Olffen, W. & Boone, C.A.J.J., 1997. "The confusing state of the art in top management composition studies: A theoretical and empirical review," Research Memorandum 011, Maastricht University, Netherlands Institute of Business Organization and Strategy Research (NIBOR).
    3. Kennedy, Jessica A. & Schweitzer, Maurice E., 2018. "Building trust by tearing others down: When accusing others of unethical behavior engenders trust," Organizational Behavior and Human Decision Processes, Elsevier, vol. 149(C), pages 111-128.
    4. Boone, Christophe & van Olffen, Woody & van Witteloostuijn, Arjen, 1998. "Psychological team make-up as a determinant of economic firm performance: An experimental study," Journal of Economic Psychology, Elsevier, vol. 19(1), pages 43-73, February.
    5. Krishnan, Hema A. & Park, Daewoo, 2005. "A few good women--on top management teams," Journal of Business Research, Elsevier, vol. 58(12), pages 1712-1720, December.
    6. Sonenshein, Scott & Herzenstein, Michal & Dholakia, Utpal M., 2011. "How accounts shape lending decisions through fostering perceived trustworthiness," Organizational Behavior and Human Decision Processes, Elsevier, vol. 115(1), pages 69-84, May.
    7. Nilsson, Magnus & Mattes, Jannika, 2015. "The spatiality of trust: Factors influencing the creation of trust and the role of face-to-face contacts," European Management Journal, Elsevier, vol. 33(4), pages 230-244.
    8. Naranjo-Gil, David & Hartmann, Frank, 2007. "Management accounting systems, top management team heterogeneity and strategic change," Accounting, Organizations and Society, Elsevier, vol. 32(7-8), pages 735-756.
    9. Martyna Janowicz‐Panjaitan & Rekha Krishnan, 2009. "Measures for Dealing with Competence and Integrity Violations of Interorganizational Trust at the Corporate and Operating Levels of Organizational Hierarchy," Journal of Management Studies, Wiley Blackwell, vol. 46(2), pages 245-268, March.
    10. Ariail, Donald L. & Khayati, Amine & Shawver, Tara, 2021. "Perceptions by employed accounting students of ethical leadership and political skill: Evidence for including political skill in ethics pedagogy," Journal of Accounting Education, Elsevier, vol. 55(C).
    11. Shaker A. Zahra, 1993. "A Conceptual Model of Entrepreneurship as Firm Behavior: A Critique and Extension," Entrepreneurship Theory and Practice, , vol. 17(4), pages 5-21, July.
    12. Michael Palanski & Kristin Cullen & William Gentry & Chelsea Nichols, 2015. "Virtuous Leadership: Exploring the Effects of Leader Courage and Behavioral Integrity on Leader Performance and Image," Journal of Business Ethics, Springer, vol. 132(2), pages 297-310, December.
    13. G. Page West III & G. Dale Meyer, 1998. "Temporal Dimensions of Opportunistic Change in Technology-Based Ventures," Entrepreneurship Theory and Practice, , vol. 22(2), pages 31-52, January.
    14. Skarlicki, Daniel & Lo, Kin & Rogo, Rafael & Avolio, Bruce J. & DeHaas, CodieAnn, 2023. "The role of CEO accounts and perceived integrity in analysts’ forecasts," Organizational Behavior and Human Decision Processes, Elsevier, vol. 176(C).
    15. Michele N. Medina & Indu Ramachandran & Joshua J. Daspit, 2019. "Collaboration Or Clash? Mapping The Effects Of Top Management Team Conflict On Firm Absorptive Capacity," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(03), pages 1-29, April.
    16. Juan Pablo Diánez-González & Carmen Camelo-Ordaz, 2016. "How management team composition affects academic spin-offs’ entrepreneurial orientation: the mediating role of conflict," The Journal of Technology Transfer, Springer, vol. 41(3), pages 530-557, June.
    17. Cheng, Xusen & Gu, Yu & Shen, Jia, 2019. "An integrated view of particularized trust in social commerce: An empirical investigation," International Journal of Information Management, Elsevier, vol. 45(C), pages 1-12.
    18. Bhansing, Pawan V. & Leenders, Mark A.A.M. & Wijnberg, Nachoem M., 2012. "Performance effects of cognitive heterogeneity in dual leadership structures in the arts: The role of selection system orientations," European Management Journal, Elsevier, vol. 30(6), pages 523-534.
    19. Qiu, Judy & Kesebir, Selin & Günaydin, Gül & Selçuk, Emre & Wasti, S. Arzu, 2022. "Gender differences in interpersonal trust: Disclosure behavior, benevolence sensitivity and workplace implications," Organizational Behavior and Human Decision Processes, Elsevier, vol. 169(C).
    20. Shagata Mukherjee, 2020. "What Drives Gender Differences in Trust and Trustworthiness?," Public Finance Review, , vol. 48(6), pages 778-805, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:jbuset:v:156:y:2019:i:4:d:10.1007_s10551-017-3600-9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.