IDEAS home Printed from https://ideas.repec.org/a/inm/ormnsc/v51y2005i6p948-960.html
   My bibliography  Save this article

Treatment Errors in Healthcare: A Safety Climate Approach

Author

Listed:
  • Eitan Naveh

    () (Faculty of Industrial Engineering and Management, Technion---Israel Institute of Technology, Haifa 32000, Israel)

  • Tal Katz-Navon

    () (The Arison School of Business Administration, The Interdisciplinary Center, Herzliya 46150, Israel)

  • Zvi Stern

    () (Hadassah Hebrew University Medical Center, Jerusalem 91240, Israel)

Abstract

Recent reports on patient safety in healthcare point to the high frequency of treatment errors. This study suggests a new theory of safety climate and brings empirical evidence that helps explain the occurrence of treatment errors. Four safety climate dimensions have been identified. They include employee perceptions of the suitability of the organization's safety procedures for their daily work, employee perceptions of the frequency and the clarity of the safety information distributed by the organization, the way employees interpret their managers' safety practices, and the perceived priority given to safety within the organization. The study was conducted in 21 medical units in a general hospital and the results were cross-validated in 15 units in another hospital. Results demonstrated that perceived suitable safety procedures and frequent and clear information flow reduced treatment errors only when managers practiced safety and through their influence on the level of priority given to safety within the unit. Implications for safety climate theory and for reducing the occurrence of treatment errors by safety interventions are discussed.

Suggested Citation

  • Eitan Naveh & Tal Katz-Navon & Zvi Stern, 2005. "Treatment Errors in Healthcare: A Safety Climate Approach," Management Science, INFORMS, vol. 51(6), pages 948-960, June.
  • Handle: RePEc:inm:ormnsc:v:51:y:2005:i:6:p:948-960
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/mnsc.1050.0372
    Download Restriction: no

    References listed on IDEAS

    as
    1. Jody Hoffer Gittell, 2002. "Coordinating Mechanisms in Care Provider Groups: Relational Coordination as a Mediator and Input Uncertainty as a Moderator of Performance Effects," Management Science, INFORMS, vol. 48(11), pages 1408-1426, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Paul S. Adler & Seok-Woo Kwon, 2013. "The Mutation of Professionalism as a Contested Diffusion Process: Clinical Guidelines as Carriers of Institutional Change in Medicine," Journal of Management Studies, Wiley Blackwell, vol. 50(5), pages 930-962, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:ormnsc:v:51:y:2005:i:6:p:948-960. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Mirko Janc). General contact details of provider: http://edirc.repec.org/data/inforea.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.