IDEAS home Printed from https://ideas.repec.org/a/ibn/ijbmjn/v11y2016i4p110.html

Measuring the Effectiveness of Road Transportation Logistics Performance in East Malaysia: A Conceptual Model

Author

Listed:
  • Nur Fadiah Mohd Zawawi
  • Sazali Abd Wahab
  • Abu Sofian Yaacob
  • Naresh Kumar AL Samy
  • Syed Ali Fazal

Abstract

The successful of any tasks or jobs entrusted to logistics service providers is measured by performance. A good performance means the logistics service providers succeed in fulfilling customers’ requirements and perceptions. Among customers’ requirements are delivery of goods on-time, reasonable costs, the safety of their goods and so forth. However, nowadays this performance is being disturbed by road congestion problems due to the flooding of road logistics transportations which are used to deliver products or goods to their customers, together with the addition of public road transportation. As a result, the delivery of customers’ goods is delayed and the operation costs also increased. This hustle and bustle happens since the global manufacturing sector grows dramatically these days. Consignees do not agree with several solutions to this issue, since it is found to be favouring the customers, without any concern to the consignees themselves. Hence, this study adapted several previous models in order to come out with a new model which can prevent delivery delay and reduce operation cost. This is a promise for an effective and efficient logistics service providers’ performance. With regards to the prior literature, the capability of logistics service providers is very valuable to maintain the good performance of a logistics firm, IT implementation is empirically proven as an enabler for time and cost saving, and innovation capability is important in differentiating one firm to another. Hence, it can sustain the competitive performance and advantages. Therefore, the formation of the mentioned variables has constructed a new model for this study which is expected to benefit logistics service providers to improve their services and simultaneously provide a nice picture to potential investors to invest in our country, Malaysia.

Suggested Citation

  • Nur Fadiah Mohd Zawawi & Sazali Abd Wahab & Abu Sofian Yaacob & Naresh Kumar AL Samy & Syed Ali Fazal, 2016. "Measuring the Effectiveness of Road Transportation Logistics Performance in East Malaysia: A Conceptual Model," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(4), pages 110-110, March.
    • Handle: RePEc:ibn:ijbmjn:v:11:y:2016:i:4:p:110
    as

    Download full text from publisher

    File URL: http://www.ccsenet.org/journal/index.php/ijbm/article/download/52942/31077
    Download Restriction: no
    File URL: http://www.ccsenet.org/journal/index.php/ijbm/article/view/52942
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Abdul Aziz Zuraimi & Yaacob Mohd Rafi & Ibrahim Mohammed Dahlan & Mohd Zawawi Nur Fadiah, 2012. "A Study of Logistics Development In The Malaysia Eastern Region: A Descriptive Analysis," International Journal of Business and Social Research, LAR Center Press, vol. 2(4), pages 309-321, August.
    2. Hafeez, Khalid & Zhang, YanBing & Malak, Naila, 2002. "Determining key capabilities of a firm using analytic hierarchy process," International Journal of Production Economics, Elsevier, vol. 76(1), pages 39-51, March.
    3. Lai, Kee-hung, 2004. "Service capability and performance of logistics service providers," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 40(5), pages 385-399, September.
    4. G. M.P. Swann, 2009. "The Economics of Innovation," Books, Edward Elgar Publishing, number 13211, March.
    5. Li, Gang & Yang, Hongjiao & Sun, Linyan & Sohal, Amrik S., 2009. "The impact of IT implementation on supply chain integration and performance," International Journal of Production Economics, Elsevier, vol. 120(1), pages 125-138, July.
    6. Doren Chadee & Billy Pang, 2008. "Technology strategy and performance: a study of information technology service providers from selected Asian countries," Service Business, Springer;Pan-Pacific Business Association, vol. 2(2), pages 109-126, June.
    7. Panayides, Photis M. & So, Meko, 2005. "Logistics service provider-client relationships," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 41(3), pages 179-200, May.
    8. Yang, Ching-Chiao & Marlow, Peter B. & Lu, Chin-Shan, 2009. "Assessing resources, logistics service capabilities, innovation capabilities and the performance of container shipping services in Taiwan," International Journal of Production Economics, Elsevier, vol. 122(1), pages 4-20, November.
    9. Abdul Aziz Zuraimi & Yaacob Mohd Rafi & Ibrahim Mohammed Dahlan & Mohd Zawawi Nur Fadiah, 2012. "A Study of Logistics Development In The Malaysia Eastern Region: A Descriptive Analysis," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 2(4), pages 309-321, August.
    10. Leuthesser, Lance & Kohli, Ajay K., 1995. "Relational behavior in business markets : Iplications for relationship management," Journal of Business Research, Elsevier, vol. 34(3), pages 221-233, November.
    11. Gautam Ray & Jay B. Barney & Waleed A. Muhanna, 2004. "Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view," Strategic Management Journal, Wiley Blackwell, vol. 25(1), pages 23-37, January.
    12. Poh‐Lin Yeoh & Kendall Roth, 1999. "An empirical analysis of sustained advantage in the U.S. pharmaceutical industry: impact of firm resources and capabilities," Strategic Management Journal, Wiley Blackwell, vol. 20(7), pages 637-653, July.
    13. Mahoney, Joseph T., 1995. "The management of resources and the resource of management," Journal of Business Research, Elsevier, vol. 33(2), pages 91-101, June.
    14. Rajagopal, 2012. "Competitive Advantage: Analysis and Strategy," Palgrave Macmillan Books, in: Darwinian Fitness in the Global Marketplace, chapter 3, pages 66-100, Palgrave Macmillan.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nur Fadiah Binti Mohd Zawawi & Sazali Abdul Wahab & Abdullah Al Mamun & Ghazali Bin Ahmad & Syed Ali Fazal, 2017. "Logistics Capability, Information Technology, and Innovation Capability of Logistics Service Providers: Empirical Evidence from East Coast Malaysia," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 326-336.
    2. Pietro Evangelista & Aino Kianto & Henri Hussinki & Mika Vanhala & Anna-Maija Nisula, 2023. "Knowledge-Based Human Resource Management, Logistics Capability, and Organizational Performance in Small Finnish Logistics Service Providers," Logistics, MDPI, vol. 7(1), pages 1-21, February.
    3. Yang, Ching-Chiao & Marlow, Peter B. & Lu, Chin-Shan, 2009. "Assessing resources, logistics service capabilities, innovation capabilities and the performance of container shipping services in Taiwan," International Journal of Production Economics, Elsevier, vol. 122(1), pages 4-20, November.
    4. Wagner, Stephan M. & Sutter, Reto, 2012. "A qualitative investigation of innovation between third-‐party logistics providers and customers," International Journal of Production Economics, Elsevier, vol. 140(2), pages 944-958.
    5. Lai, Kee-Hung & Lun, Venus Y.H. & Wong, Christina W.Y. & Cheng, T.C.E., 2011. "Green shipping practices in the shipping industry: Conceptualization, adoption, and implications," Resources, Conservation & Recycling, Elsevier, vol. 55(6), pages 631-638.
    6. Kun-Tzu Yu, 2013. "A measurement model for service capability from the customer perspective," Service Business, Springer;Pan-Pacific Business Association, vol. 7(4), pages 563-582, December.
    7. Aman Dua & Deepankar Sinha, 2019. "Assessment of Quality of Multimodal Transportation for Containerized Exports," IIM Kozhikode Society & Management Review, , vol. 8(1), pages 10-22, January.
    8. Jim Andersén, 2023. "Green resource orchestration: A critical appraisal of the use of resource orchestration in environmental management research, and a research agenda for future study," Business Strategy and the Environment, Wiley Blackwell, vol. 32(8), pages 5506-5520, December.
    9. Ifrah Quais & Danish Ahmed Siddiqui, 2017. "Measuring the Performance of Logistics Industry in the Context of Karachi," Information Management and Business Review, AMH International, vol. 9(5), pages 24-34.
    10. Trkman, Peter, 2010. "The critical success factors of business process management," International Journal of Information Management, Elsevier, vol. 30(2), pages 125-134.
    11. Taih-Cherng Lirn & Hsiao-Wen Lin & Kuo-Chung Shang, 2014. "Green shipping management capability and firm performance in the container shipping industry," Maritime Policy & Management, Taylor & Francis Journals, vol. 41(2), pages 159-175, March.
    12. Luis Enrique Valdez Juarez & Elba Alicia Ramos Escobar & Gonzalo Maldonado Guzman, 2017. "The Effects of Absorptive Capacity, Intellectual Property and Innovation in SMEs," Journal of Management and Sustainability, Canadian Center of Science and Education, vol. 7(4), pages 36-50, December.
    13. Abraham Carmeli & Asher Tishler, 2004. "Resources, capabilities, and the performance of industrial firms: A multivariate analysis," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 25(6-7), pages 299-315.
    14. Li, Ling, 2011. "Assessing the relational benefits of logistics services perceived by manufacturers in supply chain," International Journal of Production Economics, Elsevier, vol. 132(1), pages 58-67, July.
    15. Deng, Ping & Lu, Shiqing & Xiao, Hanbin, 2013. "Evaluation of the relevance measure between ports and regional economy using structural equation modeling," Transport Policy, Elsevier, vol. 27(C), pages 123-133.
    16. Sonia Cruz-Ros & Tomás González Cruz & Carmen Pérez-Cabañero, 2010. "Marketing capabilities, stakeholders’ satisfaction, and performance," Service Business, Springer;Pan-Pacific Business Association, vol. 4(3), pages 209-223, December.
    17. Wen-Kai K. Hsu & Hong-Fwu Yu & Show-Hui S. Huang, 2015. "Evaluating the service requirements of dedicated container terminals: a revised IPA model with fuzzy AHP," Maritime Policy & Management, Taylor & Francis Journals, vol. 42(8), pages 789-805, November.
    18. Moses Acquaah, 2003. "Corporate Management, Industry Competition and the Sustainability of Firm Abnormal Profitability," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 7(1), pages 57-85, March.
    19. Kuo, Szu-Yu & Lin, Pei-Chun & Lu, Chin-Shan, 2017. "The effects of dynamic capabilities, service capabilities, competitive advantage, and organizational performance in container shipping," Transportation Research Part A: Policy and Practice, Elsevier, vol. 95(C), pages 356-371.
    20. Huarng, Kun-Huang & Yu, Tiffany Hui-Kuang, 2024. "Causal complexity analysis of ESG performance," Journal of Business Research, Elsevier, vol. 170(C).

    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ibn:ijbmjn:v:11:y:2016:i:4:p:110. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Canadian Center of Science and Education (email available below). General contact details of provider: https://edirc.repec.org/data/cepflch.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.