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Predictors of Patient Satisfaction with Tertiary Hospitals in Korea

Author

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  • Hye-Sook Ham
  • Eun Hee Peck
  • Hee Soo Moon
  • Hye-A Yeom

Abstract

This study examined the general and system-related predictors of outpatient satisfaction with tertiary health care institutions in Korea. A cross-sectional descriptive study design was employed. The subjects were 1,194 outpatients recruited from 29 outpatient clinics of a university medical center in Korea. Measurements included 5 outpatient service domains (i.e., doctor service, nurse service, technician service, convenience, and physical environment of facility) and patient satisfaction. Of the five domains, nurse service was the domain with the highest mean score and convenience was the domain with the lowest mean score . The most significant predictor of patient satisfaction was the constructs of convenience . The results of this study suggest that the concept of patient satisfaction with health care institutions in modern hospitals reflects an integrative process that includes not only the concerned health care personnel but also improved convenience such as user-friendly reservation system and comfortable waiting areas.

Suggested Citation

  • Hye-Sook Ham & Eun Hee Peck & Hee Soo Moon & Hye-A Yeom, 2015. "Predictors of Patient Satisfaction with Tertiary Hospitals in Korea," Nursing Research and Practice, Hindawi, vol. 2015, pages 1-6, February.
    • Handle: RePEc:hin:jnlnrp:749754
    DOI: 10.1155/2015/749754
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    References listed on IDEAS

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    1. Choi, Kui-Son & Cho, Woo-Hyun & Lee, Sunhee & Lee, Hanjoon & Kim, Chankon, 2004. "The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study," Journal of Business Research, Elsevier, vol. 57(8), pages 913-921, August.
    2. F. Biélen & N. Demoulin, 2007. "Waiting time influence on the satisfaction-loyalty relationship in services," Post-Print hal-00254951, HAL.
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    1. Hanbit Lee & Eun Kyoung Choi & Kyung A. Min & Eunjeong Bae & Hooyun Lee & Jongsoo Lee, 2022. "Physician-Customized Strategies for Reducing Outpatient Waiting Time in South Korea Using Queueing Theory and Probabilistic Metamodels," IJERPH, MDPI, vol. 19(4), pages 1-15, February.

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