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Doctor-patient mutual trust, telemedicine quality, and satisfaction: The role of knowledge management

Author

Listed:
  • Chien-Hsing LEE
  • Shu-Huei TSENG
  • Fu-Sheng TSAI

Abstract

This study investigates how doctor-patient mutual trust and telemedicine quality influence patient satisfaction, emphasizing the mediating role of knowledge management. Survey data from Taiwan is analyzed using structural equation modeling.

Suggested Citation

  • Chien-Hsing LEE & Shu-Huei TSENG & Fu-Sheng TSAI, 2019. "Doctor-patient mutual trust, telemedicine quality, and satisfaction: The role of knowledge management," Journal of Social and Administrative Sciences, EconSciences Journals, vol. 6(4), pages 176-187, December.
    • Handle: RePEc:cvv:journ4:v:6:y:2019:i:4:p:176-187
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    References listed on IDEAS

    as
    1. Choi, Kui-Son & Cho, Woo-Hyun & Lee, Sunhee & Lee, Hanjoon & Kim, Chankon, 2004. "The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study," Journal of Business Research, Elsevier, vol. 57(8), pages 913-921, August.
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    More about this item

    Keywords

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    JEL classification:

    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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