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Accommodation Consumers and Providers’ Attitudes, Behaviours and Practices for Sustainability: A Systematic Review

Author

Listed:
  • Colin Michael Hall

    () (Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand
    Department of Geography, University of Oulu, Oulu 90014, Finland
    School of Business and Economics, Linneaus University, Nygatan 18B, 392 34 Kalmar, Sweden
    School of Hospitality and Tourism, University of Johannesburg, Johannesburg 2006, South Africa)

  • Natasha Dayal

    () (Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand)

  • Dea Majstorović

    () (Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand)

  • Hamish Mills

    () (Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand)

  • Leroy Paul-Andrews

    () (Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand)

  • Chloe Wallace

    () (Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand)

  • Van Dao Truong

    () (Tourism Research in Economic Environs & Society (TREES), North-West University, Potchefstroom Campus, Potchefstroom 2520, South Africa
    Department of Tourism and Hospitality, National Economics University, Hai Ba Trung District, Hanoi, Vietnam)

Abstract

Accommodation and lodging are an integral component of the tourism and hospitality industry. Given the sectors’ growing contribution to resource consumption and waste, there is a growing body of literature on the attitudes, behaviours and practices of consumers, managers, staff and owners of lodging with respect to sustainability. This paper presents the results of a systematic analysis of articles on attitudes, behaviours and practices of consumers and the provision of accommodation with respect to sustainability. The results indicate that there is a dearth of longitudinal studies on the sustainability of practices and behaviours. There are limitations in geographical coverage as well as methods, with research dominated by convenience sampling approaches. It is concluded that while there appear to be improvements in the potential sustainability of lodging with respect to technological approaches, the lack of systematic long-term studies on behavioural interventions represents a significant challenge to reducing the absolute emissions of the sector as well as reductions in energy and water use and waste production. Given the lack of longitudinal studies, it is not known whether observed behavioural changes are sustained over time.

Suggested Citation

  • Colin Michael Hall & Natasha Dayal & Dea Majstorović & Hamish Mills & Leroy Paul-Andrews & Chloe Wallace & Van Dao Truong, 2016. "Accommodation Consumers and Providers’ Attitudes, Behaviours and Practices for Sustainability: A Systematic Review," Sustainability, MDPI, Open Access Journal, vol. 8(7), pages 1-30, July.
  • Handle: RePEc:gam:jsusta:v:8:y:2016:i:7:p:625-:d:73273
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    References listed on IDEAS

    as
    1. Noah J. Goldstein & Robert B. Cialdini & Vladas Griskevicius, 2008. "A Room with a Viewpoint: Using Social Norms to Motivate Environmental Conservation in Hotels," Journal of Consumer Research, Oxford University Press, vol. 35(3), pages 472-482, March.
    2. Dalton, G.J. & Lockington, D.A. & Baldock, T.E., 2007. "A survey of tourist operator attitudes to renewable energy supply in Queensland, Australia," Renewable Energy, Elsevier, vol. 32(4), pages 567-586.
    3. Becken, Susanne & Frampton, Chris & Simmons, David, 2001. "Energy consumption patterns in the accommodation sector--the New Zealand case," Ecological Economics, Elsevier, vol. 39(3), pages 371-386, December.
    4. Zografakis, Nikolaos & Gillas, Konstantinos & Pollaki, Antrianna & Profylienou, Maroulitsa & Bounialetou, Fanouria & Tsagarakis, Konstantinos P., 2011. "Assessment of practices and technologies of energy saving and renewable energy sources in hotels in Crete," Renewable Energy, Elsevier, vol. 36(5), pages 1323-1328.
    5. Dalton, G.J. & Lockington, D.A. & Baldock, T.E., 2008. "A survey of tourist attitudes to renewable energy supply in Australian hotel accommodation," Renewable Energy, Elsevier, vol. 33(10), pages 2174-2185.
    6. Tsagarakis, Konstantinos P. & Bounialetou, Fanouria & Gillas, Konstantinos & Profylienou, Maroulitsa & Pollaki, Antrianna & Zografakis, Nikolaos, 2011. "Tourists' attitudes for selecting accommodation with investments in renewable energy and energy saving systems," Renewable and Sustainable Energy Reviews, Elsevier, vol. 15(2), pages 1335-1342, February.
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    Cited by:

    1. repec:eee:renene:v:138:y:2019:i:c:p:1065-1077 is not listed on IDEAS
    2. repec:gam:jsusta:v:10:y:2018:i:7:p:2214-:d:154975 is not listed on IDEAS

    More about this item

    Keywords

    accommodation; behavioural change; behavioural intervention; hospitality; lodging; social marketing; sustainable behaviour; sustainable consumption; sustainable practices; tourism;

    JEL classification:

    • Q - Agricultural and Natural Resource Economics; Environmental and Ecological Economics
    • Q0 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - General
    • Q2 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Renewable Resources and Conservation
    • Q3 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Nonrenewable Resources and Conservation
    • Q5 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics
    • Q56 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics - - - Environment and Development; Environment and Trade; Sustainability; Environmental Accounts and Accounting; Environmental Equity; Population Growth
    • O13 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Agriculture; Natural Resources; Environment; Other Primary Products

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