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Sustainable E-Governance: The Relationship among Trust, Digital Divide, and E-Government

Author

Listed:
  • Seunghwan Myeong

    (Department of Public Administration, Inha University, Nam-gu, Incheon 402-751, Korea
    These authors contributed equally to this work.)

  • Yongmin Kwon

    (Department of Public Administration, Inha University, Nam-gu, Incheon 402-751, Korea
    These authors contributed equally to this work.)

  • Hyungjun Seo

    (Department of Global e-Governance, Inha University, Nam-gu, Incheon 402-751, Korea
    These authors contributed equally to this work.)

Abstract

This study empirically examines the correlation between the quality of e-government and trust in government. It used survey data collected in 2013 from the metropolitan areas of Seoul. An index was developed to measure the quality of e-government services, and the Gov 3.0 values were reflected in the analysis, including openness, sharing, communication, and collaboration. The results show a partial correlation between the quality of e-government service and trust in government. In addition, the level of trust varied according to the different type of the digital divide groups. It suggests that as ICT (Information Communication Technology) has become more sophisticated, a willingness to share information among organizations and stakeholders may become a major factor to thoseactively seeking information and resources to make value-added products. It also suggests that more integrated data management including network securityand an open attitude toward information sharing will be more important beyond the level of technical issues.

Suggested Citation

  • Seunghwan Myeong & Yongmin Kwon & Hyungjun Seo, 2014. "Sustainable E-Governance: The Relationship among Trust, Digital Divide, and E-Government," Sustainability, MDPI, vol. 6(9), pages 1-21, September.
    • Handle: RePEc:gam:jsusta:v:6:y:2014:i:9:p:6049-6069:d:39995
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    3. Sung-Bou Kim & Dongwook Kim, 2020. "ICT Implementation and Its Effect on Public Organizations: The Case of Digital Customs and Risk Management in Korea," Sustainability, MDPI, vol. 12(8), pages 1-19, April.
    4. Zhao, Rui & Zhou, Xiao & Han, Jiaojie & Liu, Chengliang, 2016. "For the sustainable performance of the carbon reduction labeling policies under an evolutionary game simulation," Technological Forecasting and Social Change, Elsevier, vol. 112(C), pages 262-274.
    5. Gijón, Covadonga & Fernández-Bonilla, Fernando & Ruíz-Rúa, Aurora, 2025. "Different approaches to Spanish e-government: From use to impact," Telecommunications Policy, Elsevier, vol. 49(3).
    6. Xue, Jingyan & Liu, Gengyuan & Casazza, Marco & Ulgiati, Sergio, 2018. "Development of an urban FEW nexus online analyzer to support urban circular economy strategy planning," Energy, Elsevier, vol. 164(C), pages 475-495.
    7. Wenjuan Li, 2021. "The Role of Trust and Risk in Citizens’ E-Government Services Adoption: A Perspective of the Extended UTAUT Model," Sustainability, MDPI, vol. 13(14), pages 1-17, July.
    8. Małgorzata Dzimińska & Justyna Fijałkowska & Łukasz Sułkowski, 2018. "Trust-Based Quality Culture Conceptual Model for Higher Education Institutions," Sustainability, MDPI, vol. 10(8), pages 1-22, July.
    9. Luisa Fernanda Rodriguez-Hevía & Julio Navío-Marco & Luis Manuel Ruiz-Gómez, 2020. "Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills," Sustainability, MDPI, vol. 12(17), pages 1-19, August.
    10. Burak Erkut, 2020. "From Digital Government to Digital Governance: Are We There Yet?," Sustainability, MDPI, vol. 12(3), pages 1-13, January.
    11. Yue Guo & Lei Zhou & Jidong Chen, 2023. "The persuasive role of the past: Policy feedback and citizens' acceptance of information communication technologies during the COVID‐19 pandemic in China," Review of Policy Research, Policy Studies Organization, vol. 40(4), pages 573-588, July.
    12. Keunwoo Kim & Jaehyung An, 2022. "Corruption as a Moderator in the Relationship between E-Government and Inward Foreign Direct Investment," Sustainability, MDPI, vol. 14(9), pages 1-21, April.
    13. Wenjuan Li & Lan Xue, 2021. "Analyzing the Critical Factors Influencing Post-Use Trust and Its Impact on Citizens’ Continuous-Use Intention of E-Government: Evidence from Chinese Municipalities," Sustainability, MDPI, vol. 13(14), pages 1-18, July.
    14. Lyulyov, Oleksii & Pimonenko, Tetyana & Saura, Jose Ramon & Barbosa, Belem, 2024. "How do e-governance and e-business drive sustainable development goals?," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    15. Mingfeng Wang & Felix Haifeng Liao & Juan Lin & Li Huang & Chengcheng Gu & Yehua Dennis Wei, 2016. "The Making of a Sustainable Wireless City? Mapping Public Wi-Fi Access in Shanghai," Sustainability, MDPI, vol. 8(2), pages 1-15, January.
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