IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i7p4151-d784046.html
   My bibliography  Save this article

Development of a Passenger Assistance System to Increase the Attractiveness of Local Public Transport

Author

Listed:
  • Anja K. Faulhaber

    (Human-Machine Systems Engineering Group, University of Kassel, 34125 Kassel, Germany)

  • Jens Hegenberg

    (Human-Machine Systems Engineering Group, University of Kassel, 34125 Kassel, Germany)

  • Sophie Elise Kahnt

    (Transportation Planning and Traffic Systems, University of Kassel, 34125 Kassel, Germany)

  • Franz Lambrecht

    (Transportation Planning and Traffic Systems, University of Kassel, 34125 Kassel, Germany)

  • Daniel Leonhäuser

    (Transportation Planning and Traffic Systems, University of Kassel, 34125 Kassel, Germany)

  • Stefan Saake

    (Transportation Planning and Traffic Systems, University of Kassel, 34125 Kassel, Germany)

  • Franka Wehr

    (Human-Machine Systems Engineering Group, University of Kassel, 34125 Kassel, Germany)

  • Ludger Schmidt

    (Human-Machine Systems Engineering Group, University of Kassel, 34125 Kassel, Germany)

  • Carsten Sommer

    (Transportation Planning and Traffic Systems, University of Kassel, 34125 Kassel, Germany)

Abstract

In this paper, we present a concept for an assistance system for public transport passengers currently being developed for Kassel, Germany, and its surrounding area. The assistance system aims at increasing the attractiveness of local public transport by reducing barriers to use, thus promoting sustainable travel behavior. Three main barriers were identified: crowded vehicles, missed connections, and inconveniences in the transportation of shopping bags and luggage. To tackle these issues, three assistance system services were conceptualized: the occupancy rate informing passengers about the occupancy level of vehicles, the transfer connection monitor and secure system giving passengers the option to communicate transfer connection requests, and the delivery service allowing the use of public transport while shopping without the need to transport purchased goods. The three services are presented in detail along with the user interfaces they will be integrated into. Moreover, for the further implementation of the assistance system, a user requirement analysis is outlined. We finally give an overview and outlook regarding the implementation and evaluation of the concept in laboratory studies and a one-year field study.

Suggested Citation

  • Anja K. Faulhaber & Jens Hegenberg & Sophie Elise Kahnt & Franz Lambrecht & Daniel Leonhäuser & Stefan Saake & Franka Wehr & Ludger Schmidt & Carsten Sommer, 2022. "Development of a Passenger Assistance System to Increase the Attractiveness of Local Public Transport," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:7:p:4151-:d:784046
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/7/4151/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/7/4151/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Konstantinos Gkiotsalitis & Oded Cats, 2021. "Public transport planning adaption under the COVID-19 pandemic crisis: literature review of research needs and directions," Transport Reviews, Taylor & Francis Journals, vol. 41(3), pages 374-392, May.
    2. Lopez-Carreiro, Iria & Monzon, Andres & Lopez, Elena & Lopez-Lambas, Maria Eugenia, 2020. "Urban mobility in the digital era: An exploration of travellers' expectations of MaaS mobile-technologies," Technology in Society, Elsevier, vol. 63(C).
    3. Hine, J. & Scott, J., 2000. "Seamless, accessible travel: users' views of the public transport journey and interchange," Transport Policy, Elsevier, vol. 7(3), pages 217-226, July.
    4. Evangelia Anagnostopoulou & Efthimios Bothos & Babis Magoutas & Johann Schrammel & Gregoris Mentzas, 2018. "Persuasive Technologies for Sustainable Mobility: State of the Art and Emerging Trends," Sustainability, MDPI, vol. 10(7), pages 1-22, June.
    5. Aarhaug, Jørgen & Elvebakk, Beate, 2015. "The impact of Universally accessible public transport–a before and after study," Transport Policy, Elsevier, vol. 44(C), pages 143-150.
    6. Monica Menendez & Lukas Ambühl, 2022. "Implementing Design and Operational Measures for Sustainable Mobility: Lessons from Zurich," Sustainability, MDPI, vol. 14(2), pages 1-21, January.
    7. Karlsson, I.C.M. & Mukhtar-Landgren, D. & Smith, G. & Koglin, T. & Kronsell, A. & Lund, E. & Sarasini, S. & Sochor, J., 2020. "Development and implementation of Mobility-as-a-Service – A qualitative study of barriers and enabling factors," Transportation Research Part A: Policy and Practice, Elsevier, vol. 131(C), pages 283-295.
    8. Jiahe Bian & Wei Li & Sinan Zhong & Chanam Lee & Margaret Foster & Xinyue Ye, 2022. "The end-user benefits of smartphone transit apps: a systematic literature review," Transport Reviews, Taylor & Francis Journals, vol. 42(1), pages 82-101, January.
    9. Chowdhury, Subeh & Ceder, Avishai (Avi) & Schwalger, Bradley, 2015. "The effects of travel time and cost savings on commuters’ decision to travel on public transport routes involving transfers," Journal of Transport Geography, Elsevier, vol. 43(C), pages 151-159.
    10. Rietveld, P. & Bruinsma, F. R. & van Vuuren, D. J., 2001. "Coping with unreliability in public transport chains: A case study for Netherlands," Transportation Research Part A: Policy and Practice, Elsevier, vol. 35(6), pages 539-559, July.
    11. Muhammad Ibrahim, 2003. "Car ownership and attitudes towards transport modes for shopping purposes in Singapore," Transportation, Springer, vol. 30(4), pages 435-457, November.
    12. Christiane Lübke & Stefanie Hanke & Markus Weimar, 2021. "Barrieren beim Umstieg vom Individualverkehr auf den öffentlichen Personennahverkehr: Ein Mobilitätsexperiment zum Pendleralltag im Ruhrgebiet," Springer Books, in: Heike Proff (ed.), Making Connected Mobility Work, pages 371-379, Springer.
    13. Elias, Wafa & Shiftan, Yoram, 2012. "The influence of individual’s risk perception and attitudes on travel behavior," Transportation Research Part A: Policy and Practice, Elsevier, vol. 46(8), pages 1241-1251.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Beirão, Gabriela & Sarsfield Cabral, J.A., 2007. "Understanding attitudes towards public transport and private car: A qualitative study," Transport Policy, Elsevier, vol. 14(6), pages 478-489, November.
    2. Kayikci, Yasanur & Kabadurmus, Ozgur, 2022. "Barriers to the adoption of the mobility-as-a-service concept: The case of Istanbul, a large emerging metropolis," Transport Policy, Elsevier, vol. 129(C), pages 219-236.
    3. Alyavina, Elena & Nikitas, Alexandros & Njoya, Eric Tchouamou, 2024. "Mobility-as-a-Service and unsustainable travel behaviour: Exploring the car ownership and public transport trip replacement side-effects of the MaaS paradigm," Transport Policy, Elsevier, vol. 150(C), pages 53-70.
    4. Nikitas, Alexandros & Cotet, Corneliu & Vitel, Alexandra-Elena & Nikitas, Nikolaos & Prato, Carlo, 2024. "Transport stakeholders’ perceptions of Mobility-as-a-Service: A Q-study of cultural shift proponents, policy advocates and technology supporters," Transportation Research Part A: Policy and Practice, Elsevier, vol. 181(C).
    5. Cheng, Yung-Hsiang & Chen, Ssu-Yun, 2015. "Perceived accessibility, mobility, and connectivity of public transportation systems," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 386-403.
    6. Guo, Zhan & Wilson, Nigel H.M., 2011. "Assessing the cost of transfer inconvenience in public transport systems: A case study of the London Underground," Transportation Research Part A: Policy and Practice, Elsevier, vol. 45(2), pages 91-104, February.
    7. Marc Schabka & Aurelia Kammerhofer & Valerie Batiajew & Maria Juschten, 2022. "Driving Forces and Barriers for the Implementation of Mobility Services in Austria—A Practitioner Perspective," Sustainability, MDPI, vol. 14(18), pages 1-26, September.
    8. Suman, Hemant K. & Bolia, Nomesh B. & Tiwari, Geetam, 2017. "Comparing public bus transport service attributes in Delhi and Mumbai: Policy implications for improving bus services in Delhi," Transport Policy, Elsevier, vol. 56(C), pages 63-74.
    9. Marino Lupi & Marco Boero & Daniele Conte & Luca Naso Rappis & Mauro Vannucci & Alessandro Farina, 2022. "An ITS System for Reducing Congestion and Noise Pollution due to Vehicles to/from Port Terminals," Sustainability, MDPI, vol. 14(21), pages 1-25, November.
    10. Kamruzzaman, Md. & Baker, Douglas & Washington, Simon & Turrell, Gavin, 2013. "Residential dissonance and mode choice," Journal of Transport Geography, Elsevier, vol. 33(C), pages 12-28.
    11. Dacko, Scott G. & Spalteholz, Carolin, 2014. "Upgrading the city: Enabling intermodal travel behaviour," Technological Forecasting and Social Change, Elsevier, vol. 89(C), pages 222-235.
    12. Tianxing Dai & Brian D. Taylor, 2023. "Three’s a crowd? Examining evolving public transit crowding standards amidst the COVID-19 pandemic," Public Transport, Springer, vol. 15(2), pages 321-341, June.
    13. Maria Morfoulaki & Glykeria Myrovali & Kornilia-Maria Kotoula & Thomas Karagiorgos & Kostas Alexandris, 2023. "Sport Tourism as Driving Force for Destinations’ Sustainability," Sustainability, MDPI, vol. 15(3), pages 1-21, January.
    14. Petschnig, Martin & Heidenreich, Sven & Spieth, Patrick, 2014. "Innovative alternatives take action – Investigating determinants of alternative fuel vehicle adoption," Transportation Research Part A: Policy and Practice, Elsevier, vol. 61(C), pages 68-83.
    15. Redman, Lauren & Friman, Margareta & Gärling, Tommy & Hartig, Terry, 2013. "Quality attributes of public transport that attract car users: A research review," Transport Policy, Elsevier, vol. 25(C), pages 119-127.
    16. Juan Camilo Mansilla & Normand Boucher & François Routhier, 2024. "Public Transport in the Disabling City: A Narrative Ethnography of Dilemmas and Strategies of People with Mobility Disabilities," Disabilities, MDPI, vol. 4(1), pages 1-34, March.
    17. Buys, Laurie & Miller, Evonne, 2011. "Conceptualising convenience: Transportation practices and perceptions of inner-urban high density residents in Brisbane, Australia," Transport Policy, Elsevier, vol. 18(1), pages 289-297, January.
    18. Ferreira, Sara & Amorim, Marco & Lobo, António & Kern, Mira & Fanderl, Nora & Couto, António, 2022. "Travel mode preferences among German commuters over the course of COVID-19 pandemic," Transport Policy, Elsevier, vol. 126(C), pages 55-64.
    19. Jaydarifard, Saeed & Morawska, Lidia & Paz, Alexander, 2024. "Mitigating airborne infection risks in public transportation: A systematic review," Transport Policy, Elsevier, vol. 155(C), pages 309-320.
    20. Lissy La Paix & Karst Geurs, 2015. "Scenarios for measuring station-based impedances in a national transport model," ERSA conference papers ersa15p1310, European Regional Science Association.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:7:p:4151-:d:784046. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.