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Business Analytics for Managing Performance of Microfinance Institutions: A Flexible Management of the Implementation Process

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  • Isabelle Piot-Lepetit

    (Montpellier Interdisciplinary Center on Sustainable Agri-Food Systems-Social and Nutritional Sciences, National Research Institute for Agriculture, Food and Environment, University of Montpellier, 34000 Montpellier, France)

  • Joseph Nzongang

    (CERME (Centre d’Etudes et de Recherche en Management et Economie), Faculty of Economics and Management, University of Dschang, Dschang, Cameroon)

Abstract

Microfinance institutions are social enterprises that focus on the provision of financial services to poor populations excluded from the conventional banking system. These organizations face a double-bottom line, dealing simultaneously with a financial and social objective. The challenge of putting it into action is great, especially when there is a need to involve all stakeholders and to replicate the experience to new communities. One way to sustain both financial performance and social impacts is to develop a business analytics solution aiming at measuring and expanding social impacts in a financially sustainable way. This paper describes main elements to be considered, in particular the organizational context, the development process, and implementation issues that would facilitate or impede the deployment of a business analytics initiative in practice. Finally, two main components of the implementation process are specifically pointed out: a behavioral fit of the business analytics solution to the cultural context of the organization, and the country where it is deployed, and a flexible commitment in the management of the business analytics initiative implementation.

Suggested Citation

  • Isabelle Piot-Lepetit & Joseph Nzongang, 2021. "Business Analytics for Managing Performance of Microfinance Institutions: A Flexible Management of the Implementation Process," Sustainability, MDPI, vol. 13(9), pages 1-22, April.
  • Handle: RePEc:gam:jsusta:v:13:y:2021:i:9:p:4882-:d:544085
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    3. So Young Sohn & Yonghan Ju, 2023. "Mission Efficiency Analysis of For-Profit Microfinance Institutions with Categorical Output Variables," Sustainability, MDPI, vol. 15(3), pages 1-12, February.

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