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The Intention of Passengers towards Repeat Use of Biometric Security for Sustainable Airport Management

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  • Cheong Kim

    (SKK Business School, Sungkyunkwan University, Seoul 03063, Korea
    Predictive Analytics and Data Science, Economics Department, Airports Council International (ACI) World, Montreal, QC H4Z 1G8, Canada)

  • Kun Chang Lee

    (SKK Business School, Sungkyunkwan University, Seoul 03063, Korea
    Samsung Advanced Institute for Health Sciences & Technology (SAIHST), Sungkyunkwan University, Seoul 03063, Korea)

  • Francis Joseph Costello

    (SKK Business School, Sungkyunkwan University, Seoul 03063, Korea)

Abstract

More and more these days, airport security is having to adapt to a greater number of passengers while keeping within finer margins of precision when it comes to clearing passengers for security clearance. Therefore, analyzing potential upgrades in the security process and adopting them in a way that does not impact passenger experience has become a key activity for airport managers. One viable technological solution that is not only effective but also efficient is biometric security. This technology allows for passengers to safely clear security based on their unique biometric features. Despite its promise, airports and passengers alike are slow to adopt its use. Additionally, there were few studies that revealed insights into passengers’ intentions toward repeat use of biometric security. Hence, in our novel attempts to uncover the underlying reasons, we implemented a study on passengers’ initial and repeat usage intention based on perceived benefits and risks of biometric security technology. Based on 327 survey responses, we employed the use of SEM to extract first- and second-order constructs before evaluating our hypotheses on a finally accepted model. To be aligned with the novel attempt of this research, the results showed that both the perceived benefits and risks have a significant impact on passenger’s initial and repeat use intention of biometric security. Therefore, for all practitioners engaged in sustainable airport management, strong consideration from this research should help in creating value for passengers while mitigating the risks of adopting biometric security within airport security settings.

Suggested Citation

  • Cheong Kim & Kun Chang Lee & Francis Joseph Costello, 2020. "The Intention of Passengers towards Repeat Use of Biometric Security for Sustainable Airport Management," Sustainability, MDPI, vol. 12(11), pages 1-18, June.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:11:p:4528-:d:366523
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    References listed on IDEAS

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    Cited by:

    1. Ahmed Eid & May Salah & Mahmoud Barakat & Matevz Obrecht, 2022. "Airport Sustainability Awareness: A Theoretical Framework," Sustainability, MDPI, vol. 14(19), pages 1-22, September.
    2. Jun Hwan Kim & Woon-Kyung Song & Hyun Cheol Lee, 2023. "Exploring the Determinants of Travelers’ Intention to Use the Airport Biometric System: A Korean Case Study," Sustainability, MDPI, vol. 15(19), pages 1-21, September.
    3. Stotz, Tamara & Bearth, Angela & Ghelfi, Signe Maria & Siegrist, Michael, 2022. "The perceived costs and benefits that drive the acceptability of risk-based security screenings at airports," Journal of Air Transport Management, Elsevier, vol. 100(C).
    4. Kasim, Kabir O. & Winter, Scott R. & Liu, Dahai & Keebler, Joseph R. & Spence, Tyler B., 2021. "Passengers’ perceptions on the use of biometrics at airports: A statistical model of the extended theory of planned behavior," Technology in Society, Elsevier, vol. 67(C).

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