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A Measurement Scale to Assess Children’s Satisfaction with Hospitalization in the Andalusian Population

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  • Montserrat Gómez-de-Terreros-Guardiola

    (Department of Personality, Assessment and Psychological Treatments, University of Seville, 41018 Seville, Spain)

  • José F. Lozano-Oyola

    (Department of Personality, Assessment and Psychological Treatments, University of Seville, 41018 Seville, Spain)

  • María-Dolores Lanzarote-Fernández

    (Department of Personality, Assessment and Psychological Treatments, University of Seville, 41018 Seville, Spain)

  • Raquel Rupérez Bautista

    (Department of Personality, Assessment and Psychological Treatments, University of Seville, 41018 Seville, Spain)

  • Isabel Avilés-Carvajal

    (Department of Personality, Assessment and Psychological Treatments, University of Seville, 41018 Seville, Spain)

  • Tonio Schoenfelder

    (Institute for Public Health, School of Medicine, Technical University of Dresden, 01307 Dresden, Germany)

  • Rafael J. Martínez-Cervantes

    (Department of Experimental Psychology, University of Seville, 41018 Seville, Spain)

Abstract

Background : Patient satisfaction is a principal indicator in the evaluation of the stay of pediatric patients in hospitals, since its consequences can emotionally interfere with health treatment. The aim of this study was to obtain a valid scale to assess children’s satisfaction with their time spent as a patient in an Andalusian hospital. Method : The Children’s Satisfaction with Hospitalization Questionnaire (CSHQ) was applied to 623 pediatric patients hospitalized in Andalusia. An exploratory factor analysis (EFA) showed one dimension underlying the children’s satisfaction with their hospitalization. After that, we developed a depuration analysis process to achieve a valid and unidimensional scale to assess children’s satisfaction. Results : The eleven-item one-dimension solution showed suitable consistency and goodness-of-fit indices. The final scale addresses hosting aspects as the main dimension of a minor’s satisfaction in Andalusian hospitals. Conclusion : A unidimensional scale has been determined for the assessment of children’s satisfaction with their stay in Andalusian hospitals based on hosting aspects. Nonetheless, other dimensions underlying the satisfaction of patients should also be considered.

Suggested Citation

  • Montserrat Gómez-de-Terreros-Guardiola & José F. Lozano-Oyola & María-Dolores Lanzarote-Fernández & Raquel Rupérez Bautista & Isabel Avilés-Carvajal & Tonio Schoenfelder & Rafael J. Martínez-Cervantes, 2019. "A Measurement Scale to Assess Children’s Satisfaction with Hospitalization in the Andalusian Population," IJERPH, MDPI, vol. 16(17), pages 1-10, August.
    • Handle: RePEc:gam:jijerp:v:16:y:2019:i:17:p:3110-:d:261271
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    References listed on IDEAS

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    1. Sitzia, John & Wood, Neil, 1997. "Patient satisfaction: A review of issues and concepts," Social Science & Medicine, Elsevier, vol. 45(12), pages 1829-1843, December.
    2. Greenfield, Thomas K. & Attkisson, C. Clifford, 1989. "Steps toward a multifactorial satisfaction scale for primary care and mental health services," Evaluation and Program Planning, Elsevier, vol. 12(3), pages 271-278, January.
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