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A Review of Telehealth Service Implementation Frameworks

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  • Liezl Van Dyk

    (Industrial Engineering, Faculty of Engineering, North-West University, Potchefstroom Campus, Potchefstroom 2520, South Africa)

Abstract

Despite the potential of telehealth services to increase the quality and accessibility of healthcare, the success rate of such services has been disappointing. The purpose of this paper is to find and compare existing frameworks for the implementation of telehealth services that can contribute to the success rate of future endeavors. After a thorough discussion of these frameworks, this paper outlines the development methodologies in terms of theoretical background, methodology and validation. Finally, the common themes and formats are identified for consideration in future implementation. It was confirmed that a holistic implementation approach is needed, which includes technology, organizational structures, change management, economic feasibility, societal impacts, perceptions, user-friendliness, evaluation and evidence, legislation, policy and governance. Furthermore, there is some scope for scientifically rigorous framework development and validation approaches.

Suggested Citation

  • Liezl Van Dyk, 2014. "A Review of Telehealth Service Implementation Frameworks," IJERPH, MDPI, vol. 11(2), pages 1-20, January.
    • Handle: RePEc:gam:jijerp:v:11:y:2014:i:2:p:1279-1298:d:32409
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    1. Pelletier-Fleury, Nathalie & Fargeon, Valerie & Lanoe, Jean-Louis & Fardeau, Michele, 1997. "Transaction costs economics as a conceptual framework for the analysis of barriers to the diffusion of telemedicine," Health Policy, Elsevier, vol. 42(1), pages 1-14, October.
    2. Paul Attewell, 1992. "Technology Diffusion and Organizational Learning: The Case of Business Computing," Organization Science, INFORMS, vol. 3(1), pages 1-19, February.
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    Cited by:

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    2. Catalin Popescu & Hani EL-Chaarani & Zouhour EL-Abiad & Iza Gigauri, 2022. "Implementation of Health Information Systems to Improve Patient Identification," IJERPH, MDPI, vol. 19(22), pages 1-20, November.
    3. Samar Helou & Elie El Helou & Victoria Abou-Khalil & Jad Wakim & Jeanine El Helou & Alain Daher & Charline El Hachem, 2020. "The Effect of the COVID-19 Pandemic on Physicians’ Use and Perception of Telehealth: The Case of Lebanon," IJERPH, MDPI, vol. 17(13), pages 1-17, July.
    4. Chun-Hsun Chen & Yu-Li Lan & Wei-Pang Yang & Fang-Ming Hsu & Chin-Lon Lin & Hsing-Chu Chen, 2019. "Exploring the Impact of a Telehealth Care System on Organizational Capabilities and Organizational Performance from a Resource-Based Perspective," IJERPH, MDPI, vol. 16(20), pages 1-14, October.
    5. Fernández Coves, Andrea & Yeung, Karene Hoi Ting & van der Putten, Ingeborg M & Nelson, E. Anthony S, 2022. "Teleconsultation adoption since COVID-19: Comparison of barriers and facilitators in primary care settings in Hong Kong and the Netherlands," Health Policy, Elsevier, vol. 126(10), pages 933-944.
    6. Cannavacciuolo, Lorella & Capaldo, Guido & Ponsiglione, Cristina, 2023. "Digital innovation and organizational changes in the healthcare sector: Multiple case studies of telemedicine project implementation," Technovation, Elsevier, vol. 120(C).

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