IDEAS home Printed from https://ideas.repec.org/a/gam/jadmsc/v13y2023i2p41-d1052480.html
   My bibliography  Save this article

Human Resources Analytics for Public Personnel Management: Concepts, Cases, and Caveats

Author

Listed:
  • Wonhyuk Cho

    (Wellington School of Business and Government, Victoria University of Wellington, Wellington 6011, New Zealand)

  • Seeyoung Choi

    (Ministry of Personnel Management, Sejong-si 30102, Republic of Korea)

  • Hemin Choi

    (Graduate School of Global Cooperation, Hallym University, Chuncheon-si 24252, Republic of Korea)

Abstract

The advancement of data technology such as machine learning and artificial intelligence has broadened the scope of human resources (HR) analytics, commonly referred to as “people analytics.” This field has seen significant growth in recent years as organizations increasingly rely on algorithm-based predictive tools for HR-related decision making. However, its application in the public sector is not yet fully understood. This study examined the concepts and practices of HR analytics through a thematic review, and proposed a five-step process (define, collect, analyze, share, and reflect) for implementation in the public sector—the process aims to assist with the integration of HR analytics in public personnel management practices. By analyzing cases in both the public and private sectors, this study identified key lessons for functional areas such as workforce planning, recruitment, HR development, and performance management. This research also identified the necessary conditions for introducing HR analytics in public organizations, including data management, staff capabilities, and acceptance, and discussed the potential challenges of privacy, integrity, algorithmic bias, and publicness.

Suggested Citation

  • Wonhyuk Cho & Seeyoung Choi & Hemin Choi, 2023. "Human Resources Analytics for Public Personnel Management: Concepts, Cases, and Caveats," Administrative Sciences, MDPI, vol. 13(2), pages 1-22, January.
    • Handle: RePEc:gam:jadmsc:v:13:y:2023:i:2:p:41-:d:1052480
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2076-3387/13/2/41/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2076-3387/13/2/41/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Wonhyuk Cho & Winda Dwi Melisa, 2021. "Citizen Coproduction and Social Media Communication: Delivering a Municipal Government’s Urban Services through Digital Participation," Administrative Sciences, MDPI, vol. 11(2), pages 1-15, June.
    2. Olga Sovova & Miroslav Sova & Zdenek Fiala, 2017. "Privacy protection and e-document management in public administration," Juridical Tribune - Review of Comparative and International Law, Bucharest Academy of Economic Studies, vol. 7(2), pages 17-26, December.
    3. Foteini Kravariti & Karen Johnston, 2020. "Talent management: a critical literature review and research agenda for public sector human resource management," Public Management Review, Taylor & Francis Journals, vol. 22(1), pages 75-95, January.
    4. Manuela Nocker & Vania Sena, 2019. "Big Data and Human Resources Management: The Rise of Talent Analytics," Social Sciences, MDPI, vol. 8(10), pages 1-19, September.
    5. Kerry Brown, 2004. "Human resource management in the public sector," Public Management Review, Taylor & Francis Journals, vol. 6(3), pages 303-309, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jiajing Sun & Michael Cole & Zhiyuan Huang & Shouyang Wang, 2019. "Chinese leadership: Provincial perspectives on promotion and performance," Environment and Planning C, , vol. 37(4), pages 750-772, June.
    2. Frédéric Cornu, 2022. "New Ways of Working and Employee In-Role Performance in Swiss Public Administration," Merits, MDPI, vol. 2(3), pages 1-18, July.
    3. Ramazan Özkan Yildiz & Soner Esmer, 2021. "Talent management related concepts and debates in container shipping industry by an emerging market perspective," Journal of Shipping and Trade, Springer, vol. 6(1), pages 1-30, December.
    4. White, Michael & Bryson, Alex, 2018. "HPWS in the Public Sector: Are There Mutual Gains?," IZA Discussion Papers 11965, Institute of Labor Economics (IZA).
    5. Aleksander Aristovnik & Eva Murko & Dejan Ravšelj, 2022. "From Neo-Weberian to Hybrid Governance Models in Public Administration: Differences between State and Local Self-Government," Administrative Sciences, MDPI, vol. 12(1), pages 1-19, February.
    6. Matveev Vladimir (Матвеев В.В.), 2020. "Foreign Experience Of Public Service Personnel Management And Its Adaptation To Russian Conditions [Зарубежный Опыт Управления Персоналом Государственной Службы И Его Адаптация К Условиям России]," State and Municipal Management Scholar Notes, Russian Presidential Academy of National Economy and Public Administration, vol. 1, pages 41-49.
    7. Hassan Elsan Mansaray, 2019. "Factors That Would Argue in Favour and Against the Introduction of HRM in the Public Sector: A Retrospective Study," International Journal of Human Resource Studies, Macrothink Institute, vol. 9(4), pages 320-335, December.
    8. Aslanertik Banu Esra & Çolak Murat, 2021. "The Link Between Sustainability Reporting and the Core Characteristics of Sustainable Human Resource Management," International Journal of Contemporary Management, Sciendo, vol. 57(4), pages 15-24, December.
    9. Gertrude Dube & Dr. Manase Kudzai Chiweshe & Dr. Damiso Cardoso & Charles Mavhunga, 2023. "The Impact of Sexual Abuse on Women in The Construction Industry in Harare, Zimbabwe," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(11), pages 1410-1423, November.
    10. Ferri, Paolo & Zan, Luca, 2014. "Ten years after: The rise and fall of managerial autonomy in Pompeii," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 25(4), pages 368-387.
    11. Carolyn Axtell & Mark Taylor & Bridgette Wessels, 2019. "Big Data and Employee Wellbeing: Walking the Tightrope between Utopia and Dystopia," Social Sciences, MDPI, vol. 8(12), pages 1-5, November.
    12. Maja Rožman & Polona Tominc & Tjaša Štrukelj, 2023. "Competitiveness Through Development of Strategic Talent Management and Agile Management Ecosystems," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 24(3), pages 373-393, September.
    13. Yousif El-Ghalayini, 2016. "The effects of high performance work system on employee attitudes: A study of international organization," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 2(5), pages 248-263.
    14. Pablo Sanabria & Paula Cuéllar & Alejandra Rodas & Mauricio Astudillo & Sebastián Estrada & Juan Sebastián González, 2016. "Guía de evaluación. ¿Cómo evaluar la efectividad de una política que busque hacer estratégica la gestión del talento humano en el sector público colombiano?," Documentos de trabajo 17668, Escuela de Gobierno - Universidad de los Andes.
    15. P.C. Bahuguna & Deepak Bangwal & Rajeev Kumar, 2023. "Talent Management and Its Impact on Organizational Commitment: An Empirical Investigation of Indian Hospitality Industry," FIIB Business Review, , vol. 12(2), pages 176-192, June.
    16. Mo’men Hani Mahmoud & Rosly Othman, 2024. "Effects of New Public Management Reforms on Human Resource Practices: A Case Study in Jordan," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 49(1), pages 149-176, February.
    17. A. Decramer & J. Christiaens & A. Vanderstraeten, 2008. "Implementation Dynamics of Performance Management in Higher Education," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 08/528, Ghent University, Faculty of Economics and Business Administration.
    18. Simone Fanelli & Chiara Carolina Donelli & Fiorella Pia Salvatore & Antonello Zangrandi, 2022. "Migliorare la performance nelle aziende sanitarie pubbliche: il contributo dei professionisti-manager," MECOSAN, FrancoAngeli Editore, vol. 2022(122), pages 123-135.
    19. Van Thielen, Tine & Bauwens, Robin & Audenaert, Mieke & Van Waeyenberg, Thomas & Decramer, Adelien, 2018. "How to foster the well-being of police officers: The role of the employee performance management system," Evaluation and Program Planning, Elsevier, vol. 70(C), pages 90-98.
    20. Ian Scott, 2021. "Context and innovation in traditional bureaucracies: A Hong Kong study," Public Administration & Development, Blackwell Publishing, vol. 41(1), pages 12-22, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jadmsc:v:13:y:2023:i:2:p:41-:d:1052480. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.