IDEAS home Printed from https://ideas.repec.org/a/eee/worbus/v59y2024i3s1090951624000026.html
   My bibliography  Save this article

Language-based discrimination in multilingual organizations: A comparative study of migrant professionals’ experiences across physical and virtual spaces

Author

Listed:
  • Back, Hilla
  • Piekkari, Rebecca

Abstract

We compare migrant professionals’ experiences of language-based discrimination across physical and virtual spaces. The minority status of these professionals stems from their foreign origin and lack of proficiency in the local language of their new country of residence. We conducted a case study of a multinational corporation after a shift to remote work triggered by COVID-19. Our findings indicate that while language-based discrimination takes more interpersonal and overt forms in physical spaces, it becomes more organizational and subtle in virtual spaces. We shed light on how technology dependency and dispersion affect the forms and experiences of language-based discrimination in different spaces. Our contribution lies in defining language-based discrimination as a construct of modern discrimination, which has received scant attention in previous research.

Suggested Citation

  • Back, Hilla & Piekkari, Rebecca, 2024. "Language-based discrimination in multilingual organizations: A comparative study of migrant professionals’ experiences across physical and virtual spaces," Journal of World Business, Elsevier, vol. 59(3).
  • Handle: RePEc:eee:worbus:v:59:y:2024:i:3:s1090951624000026
    DOI: 10.1016/j.jwb.2024.101518
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S1090951624000026
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.jwb.2024.101518?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Marschan-Piekkari, Rebecca & Welch, Denice & Welch, Lawrence, 1999. "In the shadow: the impact of language on structure, power and communication in the multinational," International Business Review, Elsevier, vol. 8(4), pages 421-440, August.
    2. Sarbari Bordia & Prashant Bordia, 2015. "Employees’ willingness to adopt a foreign functional language in multilingual organizations: The role of linguistic identity," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 46(4), pages 415-428, May.
    3. Outila, Virpi & Piekkari, Rebecca & Mihailova, Irina, 2019. "A Discursive Void in a Cross-Language Study on Russia: Strategies for Negotiating Shared Meaning," Management and Organization Review, Cambridge University Press, vol. 15(2), pages 403-427, June.
    4. Pamela J Hinds & Tsedal B Neeley & Catherine Durnell Cramton, 2014. "Language as a lightning rod: Power contests, emotion regulation, and subgroup dynamics in global teams," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 45(5), pages 536-561, June.
    5. Martyna Śliwa & Marjana Johansson, 2014. "How non-native English-speaking staff are evaluated in linguistically diverse organizations: A sociolinguistic perspective," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 45(9), pages 1133-1151, December.
    6. Jones, Kristen P. & Arena, Dave F. & Nittrouer, Christine L. & Alonso, Natalya M. & Lindsey, Alex P., 2017. "Subtle Discrimination in the Workplace: A Vicious Cycle," Industrial and Organizational Psychology, Cambridge University Press, vol. 10(1), pages 51-76, March.
    7. Jean-Luc Cerdin & Manel Abdeljalil Diné & Chris Brewster, 2014. "Qualified immigrants’ success: Exploring the motivation to migrate and to integrate," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 45(2), pages 151-168, February.
    8. Fabrice Lumineau & Marvin Hanisch & Olivier Wurtz, 2021. "International Management as Management of Diversity: Reconceptualizing Distance as Diversity," Journal of Management Studies, Wiley Blackwell, vol. 58(6), pages 1644-1668, September.
    9. Klitmøller, Anders & Lauring, Jakob, 2016. "When distance is good: A construal level perspective on perceptions of inclusive international language use," International Business Review, Elsevier, vol. 25(1), pages 276-285.
    10. M. Chand & R. L. Tung, 2019. "Skilled immigration to fill talent gaps: A comparison of the immigration policies of the United States, Canada, and Australia," Journal of International Business Policy, Palgrave Macmillan, vol. 2(4), pages 333-355, December.
    11. Stacey Fitzsimmons & Mustafa F. Özbilgin & David C. Thomas & Stella Nkomo, 2023. "Equality, diversity, and inclusion in international business: A review and research agenda," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 54(8), pages 1402-1422, October.
    12. Eero Vaara & Janne Tienari & Rebecca Piekkari & Risto Säntti, 2005. "Language and the Circuits of Power in a Merging Multinational Corporation," Journal of Management Studies, Wiley Blackwell, vol. 42(3), pages 595-623, May.
    13. Günter K Stahl & Martha L Maznevski & Andreas Voigt & Karsten Jonsen, 2010. "Unraveling the effects of cultural diversity in teams: A meta-analysis of research on multicultural work groups," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 41(4), pages 690-709, May.
    14. Alison M. Konrad & Orlando C. Richard & Yang Yang, 2021. "Both Diversity and Meritocracy: Managing the Diversity‐Meritocracy Paradox with Organizational Ambidexterity," Journal of Management Studies, Wiley Blackwell, vol. 58(8), pages 2180-2206, December.
    15. Fiset, John & Robinson, Melanie A., 2018. "Considerations Related to Intentionality and Omissive Acts in the Study of Workplace Aggression and Mistreatment," Industrial and Organizational Psychology, Cambridge University Press, vol. 11(1), pages 112-116, March.
    16. April L. Wright & Gemma Irving & Asma Zafar & Trish Reay, 2023. "The Role of Space and Place in Organizational and Institutional Change: A Systematic Review of the Literature," Journal of Management Studies, Wiley Blackwell, vol. 60(4), pages 991-1026, June.
    17. Ruggs, Enrica N. & Hebl, Michelle R. & Law, Charlie & Cox, Cody B. & Roehling, Mark V. & Wiener, Richard L., 2013. "Gone Fishing: I–O Psychologists' Missed Opportunities to Understand Marginalized Employees' Experiences With Discrimination," Industrial and Organizational Psychology, Cambridge University Press, vol. 6(1), pages 39-60, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mohan, Gouri & Paunova, Minna & Lee, Yih-Teen, 2024. "From heterogeneity to inequality: The impact of nationality diversity on leadership in multinational teams," Journal of World Business, Elsevier, vol. 59(3).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Barner-Rasmussen, Wilhelm & Gaibrois, Claudine & Wilmot, Natalie Victoria, 2024. "Perfection, hybridity or shutting up? A cross-country study of how language ideologies shape participation in international business," International Business Review, Elsevier, vol. 33(1).
    2. Nurmi, Niina & Koroma, Johanna, 2020. "The emotional benefits and performance costs of building a psychologically safe language climate in MNCs," Journal of World Business, Elsevier, vol. 55(4).
    3. Michalski, Marina P. & Śliwa, Martyna, 2021. "‘If you use the right Arabic…’: Responses to special language standardization within the BBC Arabic Service’s linguascape," Journal of World Business, Elsevier, vol. 56(5).
    4. Helene Tenzer & Siri Terjesen & Anne-Wil Harzing, 2017. "Language in International Business: A Review and Agenda for Future Research," Management International Review, Springer, vol. 57(6), pages 815-854, December.
    5. Vesa Peltokorpi, 2023. "The “language” of career success: The effects of English language competence on local employees’ career outcomes in foreign subsidiaries," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 54(2), pages 258-284, March.
    6. Talukder, Sazzad & Barner-Rasmussen, Wilhelm, 2024. "Exploring the language choice dilemma of international small firms: A social exchange perspective on English-only versus multilingualism," International Business Review, Elsevier, vol. 33(3).
    7. David P. Kroon & Joep P. Cornelissen & Eero Vaara, 2015. "Explaining Employees’ Reactions towards a Cross-Border Merger: The Role of English Language Fluency," Management International Review, Springer, vol. 55(6), pages 775-800, December.
    8. Julia Backmann & Rouven Kanitz & Amy Wei Tian & Patrick Hoffmann & Martin Hoegl, 2020. "Cultural gap bridging in multinational teams," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 51(8), pages 1283-1311, October.
    9. Päivi Karhunen & Anne Kankaanranta & Tiina Räisänen, 2023. "Towards a Richer Understanding of Language and Identity in the MNC: Constructing Cosmopolitan Identities Through “English”," Management International Review, Springer, vol. 63(3), pages 507-530, June.
    10. Sui, Sui & Morgan, Horatio M. & Baum, Matthias, 2015. "Internationalization of immigrant-owned SMEs: The role of language," Journal of World Business, Elsevier, vol. 50(4), pages 804-814.
    11. Stacey Fitzsimmons & Mustafa F. Özbilgin & David C. Thomas & Stella Nkomo, 2023. "Equality, diversity, and inclusion in international business: A review and research agenda," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 54(8), pages 1402-1422, October.
    12. Ahmad, Farhan & Barner-Rasmussen, Wilhelm, 2019. "False foe? When and how code switching practices can support knowledge sharing in multinational corporations," Journal of International Management, Elsevier, vol. 25(3), pages 1-1.
    13. B. Sebastian Reiche & Tsedal B. Neeley, 2019. "Head, Heart, or Hands: How Do Employees Respond to a Radical Global Language Change over Time?," Organization Science, INFORMS, vol. 30(6), pages 1252-1269, November.
    14. Wang, Qiu & Clegg, Jeremy & Gajewska-De Mattos, Hanna & Buckley, Peter, 2020. "The role of emotions in intercultural business communication: Language standardization in the context of international knowledge transfer," Journal of World Business, Elsevier, vol. 55(6).
    15. Ting Liu, 2018. "The Review of Language Studies in International Business: Suggestions and Future Directions for Japan," Discussion Papers in Economics and Business 18-30, Osaka University, Graduate School of Economics.
    16. Amy Church-Morel & Anne Bartel-Radic, 2016. "Skills, Identity, and Power: The Multifaceted Concept of Language Diversity [Competencias, identidad y poder: las múltiples facetas del concepto de diversidad lingüística]," Post-Print halshs-01996048, HAL.
    17. Zhang, Ling Eleanor & Harzing, Anne-Wil, 2016. "From dilemmatic struggle to legitimized indifference: Expatriates’ host country language learning and its impact on the expatriate-HCE relationship," Journal of World Business, Elsevier, vol. 51(5), pages 774-786.
    18. Tenzer, Helene & Pudelko, Markus, 2017. "The influence of language differences on power dynamics in multinational teams," Journal of World Business, Elsevier, vol. 52(1), pages 45-61.
    19. Vesa Peltokorpi & Markus Pudelko, 2021. "When more is not better: A curvilinear relationship between foreign language proficiency and social categorization," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 52(1), pages 78-104, February.
    20. Iwashita, Hitoshi, 2022. "Language and identity in the shadow: A multi-case study of a Japanese multinational corporation," International Business Review, Elsevier, vol. 31(2).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:worbus:v:59:y:2024:i:3:s1090951624000026. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/620401/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.