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Lebanon: From cataclysm to opportunityâCrisis management lessons for MNCs in the tourism sector of the Middle East

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  • Jallat, Frédéric
  • Shultz, Clifford J.

Abstract

Lebanon is a complex country of extraordinary promise; often thrust into crisis, including recent military assaults, terrorist attacks and bombings. The authors share findings from a longitudinal field-study of the evolving political and business climate of Lebanon, emphasizing a particular MNC that is thriving amidst social, ideological and political conflicts. A synthesis of primary and secondary data revealed the InterContinental Phoenicia hotel as a model institution in the face of extreme crisis. Key managerial insights that can be helpful to investors, MNCs and managers in the Middle East and other places subjected to similarly extreme conditions are shared.

Suggested Citation

  • Jallat, Frédéric & Shultz, Clifford J., 2011. "Lebanon: From cataclysm to opportunityâCrisis management lessons for MNCs in the tourism sector of the Middle East," Journal of World Business, Elsevier, vol. 46(4), pages 476-486, October.
    • Handle: RePEc:eee:worbus:v:46:y:2011:i:4:p:476-486
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    2. Concepción Foronda-Robles & Luis Galindo-Pérez-de-Azpillaga, 2016. "From initial dissemination to consolidated impact: the concept of crisis in the field of tourism," Scientometrics, Springer;Akadémiai Kiadó, vol. 109(1), pages 261-281, October.
    3. Elbanna, Said & Abdelzaher, Dina M. & Ramadan, Nora, 2020. "Management research in the Arab World: What is now and what is next?," Journal of International Management, Elsevier, vol. 26(2).
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    5. Jorge Ridderstaat & Robertico Croes, 2013. "The Force Field of Tourism," Review of Economic Analysis, Digital Initiatives at the University of Waterloo Library, vol. 5(1), pages 1-24, June.
    6. Xu, Kai & Hitt, Michael A. & Brock, David & Pisano, Vincenzo & Huang, Lulu S.R., 2021. "Country institutional environments and international strategy: A review and analysis of the research," Journal of International Management, Elsevier, vol. 27(1).

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