IDEAS home Printed from https://ideas.repec.org/a/eee/trapol/v88y2020icp69-78.html
   My bibliography  Save this article

Organisational trust: A case application in the air transport sector

Author

Listed:
  • Warnock-Smith, David
  • Cameron, Derek
  • O'Connell, John F.

Abstract

In management, it is important to know what the likely feedback effects of employee-employer relationship outcomes might be on levels of ongoing employee trust. This paper looks to apply this important question to a case application of the air transport sector by testing the impact of recent changes in a case sample of air transport companies using a modified aggregate trust model. The findings of this study suggest that occupational group (flight crew/non-flight crew), airline type (Full Service Airline - FSA, Low Cost Carrier - LCC, Charter), and level of seniority (management/non-management level) all have an important bearing on levels of trust in the employee-employer relationship. Pre-existing labour agreements and legacy arrangements with senior and certain occupational groups were found to have a more damaging effect on the trust relationship than anything else. An underlying level of resentment and defensiveness has developed due to historical labour agreements being changed and have been observed most notably among FSAs, flight-crew and middle-management staff. The mediating role of the unions in the employee-employer trust relationship was found to be insignificant among the sampled air transport organisations mainly due to the perceived weakness among the sampled employees of unions to make any meaningful interventions.

Suggested Citation

  • Warnock-Smith, David & Cameron, Derek & O'Connell, John F., 2020. "Organisational trust: A case application in the air transport sector," Transport Policy, Elsevier, vol. 88(C), pages 69-78.
    • Handle: RePEc:eee:trapol:v:88:y:2020:i:c:p:69-78
    DOI: 10.1016/j.tranpol.2020.01.004
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0967070X19307267
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tranpol.2020.01.004?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Amy L. Fraher & Yiannis Gabriel, 2014. "Dreaming of Flying When Grounded: Occupational Identity and Occupational Fantasies of Furloughed Airline Pilots," Journal of Management Studies, Wiley Blackwell, vol. 51(6), pages 926-951, September.
    2. Paul S. Adler, 2001. "Market, Hierarchy, and Trust: The Knowledge Economy and the Future of Capitalism," Organization Science, INFORMS, vol. 12(2), pages 215-234, April.
    3. E. S. Wong & Danny Then & Martin Skitmore, 2000. "Antecedents of trust in intra-organizational relationships within three Singapore public sector construction project management agencies," Construction Management and Economics, Taylor & Francis Journals, vol. 18(7), pages 797-806.
    4. D. Harrison McKnight & Vivek Choudhury & Charles Kacmar, 2002. "Developing and Validating Trust Measures for e-Commerce: An Integrative Typology," Information Systems Research, INFORMS, vol. 13(3), pages 334-359, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Efthymiou, Marina & Usher, David & O'Connell, John F. & Warnock-Smith, David & Conyngham, Gerry, 2021. "The factors influencing entry level airline pilot retention: An empirical study of Ryanair," Journal of Air Transport Management, Elsevier, vol. 91(C).
    2. Elzbieta Szaruga & Elzbieta Zaloga, 2021. "Global Network Economy Society: Information Needs on the Ethical Framework and Trust in Transportation and Logistics Business among Users of the Google Search Engine," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 835-849.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Qin, Li & De-Juan-Vigaray, María D., 2021. "Social commerce: Is interpersonal trust formation similar between U.S.A. and Spain?," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    2. Yao, Qiongrui (Missy) & Baker, LaKami T. & Lohrke, Franz T., 2022. "Building and sustaining trust in remote work by platform-dependent entrepreneurs on digital labor platforms: Toward an integrative framework," Journal of Business Research, Elsevier, vol. 149(C), pages 327-339.
    3. Joseph A. Cazier & Benjamin B. M. Shao & Robert D. St. Louis, 2007. "Sharing information and building trust through value congruence," Information Systems Frontiers, Springer, vol. 9(5), pages 515-529, November.
    4. Cheng, Junjun & Chen, Bo & Huang, Zihang, 2023. "Collective-based ad transparency in targeted hotel advertising: Consumers’ regulatory focus underlying the crowd safety effect," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    5. Arvind Ashta & Djamchid Assadi, 2009. "An Analysis of European Online micro-lending Websites," Working Papers CEB 09-059.RS, ULB -- Universite Libre de Bruxelles.
    6. Ahmed Ibrahim Alzahrani & T. Ramayah & Nalini Suppiah & Osama Alfarraj & Nasser Alalwan, 2020. "Modeling Blog Usage From a Developing Country Perspective Using Structural Equation Modeling (SEM)," SAGE Open, , vol. 10(3), pages 21582440209, July.
    7. Nitin Walia & Mark Srite & Wendy Huddleston, 2016. "Eyeing the web interface: the influence of price, product, and personal involvement," Electronic Commerce Research, Springer, vol. 16(3), pages 297-333, September.
    8. Parinov, Sergey, 2022. "Micro-level description of the economic coordination," MPRA Paper 114816, University Library of Munich, Germany.
    9. Mario Silic & Andrea Back, 2016. "The Influence of Risk Factors in Decision-Making Process for Open Source Software Adoption," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 15(01), pages 151-185, January.
    10. Isabel Miralles & Domenico Dentoni & Stefano Pascucci, 2017. "Understanding the organization of sharing economy in agri-food systems: evidence from alternative food networks in Valencia," Agriculture and Human Values, Springer;The Agriculture, Food, & Human Values Society (AFHVS), vol. 34(4), pages 833-854, December.
    11. Bilgihan, Anil & Barreda, Albert & Okumus, Fevzi & Nusair, Khaldoon, 2016. "Consumer perception of knowledge-sharing in travel-related Online Social Networks," Tourism Management, Elsevier, vol. 52(C), pages 287-296.
    12. Sulin Ba & Jan Stallaert & Andrew B. Whinston, 2001. "Research Commentary: Introducing a Third Dimension in Information Systems Design—The Case for Incentive Alignment," Information Systems Research, INFORMS, vol. 12(3), pages 225-239, September.
    13. Natalya Yu. VLASOVA & Elena L. MOLOKOVA, 2019. "Mechanisms for coordinating stakeholders of the higher education market: Theoretical approaches to identification," Upravlenets, Ural State University of Economics, vol. 10(2), pages 21-30, May.
    14. Sara Moussawi & Marios Koufaris & Raquel Benbunan-Fich, 2021. "How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(2), pages 343-364, June.
    15. Natalia Szozda & Artur Świerczek, 2022. "Upstream and downstream dyad governance within the network structures: Creating supply chain governance for the customized products," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(2), pages 873-898, June.
    16. Jung Lee & Jae-Nam Lee & Bernard C. Y. Tan, 2015. "Antecedents of cognitive trust and affective distrust and their mediating roles in building customer loyalty," Information Systems Frontiers, Springer, vol. 17(1), pages 159-175, February.
    17. Martine Gadille & Alena Siarheyeva, 2014. "Limits to the construction of a community-based open innovation network and implications for specialisation of a small urban area," International Journal of Knowledge-Based Development, Inderscience Enterprises Ltd, vol. 5(2), pages 152-172.
    18. Francisco Javier Carrillo, 2016. "Knowledge markets: a typology and an overview," International Journal of Knowledge-Based Development, Inderscience Enterprises Ltd, vol. 7(3), pages 264-289.
    19. Kee-Young Kwahk & Byoungsoo Kim, 2017. "Effects of social media on consumers’ purchase decisions: evidence from Taobao," Service Business, Springer;Pan-Pacific Business Association, vol. 11(4), pages 803-829, December.
    20. Levent V. Orman, 2016. "Information markets over trust networks," Electronic Commerce Research, Springer, vol. 16(4), pages 529-551, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:trapol:v:88:y:2020:i:c:p:69-78. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/30473/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.