Productivity measurement in the urban bus sector
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- Hensher, David A., 1992. "Total factor productivity growth and endogenous demand: Establishing a benchmark index for the selection of operational performance measures in public bus firms," Transportation Research Part B: Methodological, Elsevier, vol. 26(6), pages 435-448, December.
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- Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
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- Agostino, Deborah & Steenhuisen, Bauke & Arnaboldi, Michela & de Bruijn, Hans, 2014. "PMS development in local public transport: Comparing Milan and Amsterdam," Transport Policy, Elsevier, vol. 33(C), pages 26-32.
- Hensher, David A., 2007. "Bus transport: Economics, policy and planning," Research in Transportation Economics, Elsevier, vol. 18(1), pages 1-507, January.
- Rinki Sarkar, 1997. "Depicting The Cost Structure Of On Urban Bus Transit Firm," Working papers 50, Centre for Development Economics, Delhi School of Economics.
- Rinki Sarkar, 1998. "Economic Characteristics Of The Urban Bus Transit Industry- A Comparative Analysis Of Three Regulated Metropolitan Bus Corporations In India," Working papers 54, Centre for Development Economics, Delhi School of Economics.
- Xiaohong Chen & Xiang Wang & Hua Zhang & Jia Li, 2014. "The Diversity and Evolution Process of Bus System Performance in Chinese Cities: An Empirical Study," Sustainability, MDPI, vol. 6(11), pages 1-17, November.
- Kai‐Chieh Hu, 2009. "Evaluating City Bus Service Based on Zone of Tolerance of Expectation and Normalized Importance," Transport Reviews, Taylor & Francis Journals, vol. 30(2), pages 195-217, March.
- Li, Wenhua & Yu, Suihuai & Pei, Huining & Zhao, Chuan & Tian, Baozhen, 2017. "A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality," Journal of Air Transport Management, Elsevier, vol. 60(C), pages 49-64.
- Trompet, Mark & Anderson, Richard J. & Graham, Daniel J., 2018. "Improved understanding of the relative quality of bus public transit using a balanced approach to performance data normalization☆," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 13-23.
- Liou, James J.H. & Hsu, Chao-Che & Chen, Yun-Shen, 2014. "Improving transportation service quality based on information fusion," Transportation Research Part A: Policy and Practice, Elsevier, vol. 67(C), pages 225-239.
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