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Productivity measurement in the urban bus sector


  • Hensher, David A
  • Daniels, Rhonda


This paper investigates the relative performance of urban bus operators in Australia. An index of gross total factor productivity (GTFP) for each operator is developed and decomposed to identify the sources of variation across operators, such as the role of different institutional and regulatory 'constraints' on relative performance. Data has been compiled from a sample of private bus operations in Brisbane, Sydney and Melbourne and all of the public operators in Australia for the financial year 1991/92. The emphasis is on the cost efficiency and cost effectiveness of private and public urban bus operators in Australia.

Suggested Citation

  • Hensher, David A & Daniels, Rhonda, 1995. "Productivity measurement in the urban bus sector," Transport Policy, Elsevier, vol. 2(3), pages 179-194, July.
  • Handle: RePEc:eee:trapol:v:2:y:1995:i:3:p:179-194

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    References listed on IDEAS

    1. Oum, Tae H. & Tretheway, Michael W. & Waters, W. G., 1992. "Concepts, methods and purposes of productivity measurement in transportation," Transportation Research Part A: Policy and Practice, Elsevier, vol. 26(6), pages 493-505, November.
    2. Hensher, David A., 1992. "Total factor productivity growth and endogenous demand: Establishing a benchmark index for the selection of operational performance measures in public bus firms," Transportation Research Part B: Methodological, Elsevier, vol. 26(6), pages 435-448, December.
    3. Caves, Douglas W & Christensen, Laurits R & Diewert, W Erwin, 1982. "Multilateral Comparisons of Output, Input, and Productivity Using Superlative Index Numbers," Economic Journal, Royal Economic Society, vol. 92(365), pages 73-86, March.
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    Cited by:

    1. Cinzia Daraio & Marco Diana & Flavia Di Costa & Claudio Leporelli & Giorgio Matteucci & Alberto Nastasi, 2014. "Efficiency and effectiveness in the urban public transport sector: a critical review with directions for future research," DIAG Technical Reports 2014-14, Department of Computer, Control and Management Engineering, Universita' degli Studi di Roma "La Sapienza".
    2. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
    3. Hensher, David A., 2007. "Bus transport: Economics, policy and planning," Research in Transportation Economics, Elsevier, vol. 18(1), pages 1-507, January.
    4. Xiaohong Chen & Xiang Wang & Hua Zhang & Jia Li, 2014. "The Diversity and Evolution Process of Bus System Performance in Chinese Cities: An Empirical Study," Sustainability, MDPI, Open Access Journal, vol. 6(11), pages 1-17, November.
    5. Li, Wenhua & Yu, Suihuai & Pei, Huining & Zhao, Chuan & Tian, Baozhen, 2017. "A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality," Journal of Air Transport Management, Elsevier, vol. 60(C), pages 49-64.
    6. Liou, James J.H. & Hsu, Chao-Che & Chen, Yun-Shen, 2014. "Improving transportation service quality based on information fusion," Transportation Research Part A: Policy and Practice, Elsevier, vol. 67(C), pages 225-239.
    7. Agostino, Deborah & Steenhuisen, Bauke & Arnaboldi, Michela & de Bruijn, Hans, 2014. "PMS development in local public transport: Comparing Milan and Amsterdam," Transport Policy, Elsevier, vol. 33(C), pages 26-32.
    8. Rinki Sarkar, 1997. "Depicting The Cost Structure Of On Urban Bus Transit Firm," Working papers 50, Centre for Development Economics, Delhi School of Economics.
    9. Rinki Sarkar, 1998. "Economic Characteristics Of The Urban Bus Transit Industry- A Comparative Analysis Of Three Regulated Metropolitan Bus Corporations In India," Working papers 54, Centre for Development Economics, Delhi School of Economics.
    10. Kai‐Chieh Hu, 2009. "Evaluating City Bus Service Based on Zone of Tolerance of Expectation and Normalized Importance," Transport Reviews, Taylor & Francis Journals, vol. 30(2), pages 195-217, March.
    11. Trompet, Mark & Anderson, Richard J. & Graham, Daniel J., 2018. "Improved understanding of the relative quality of bus public transit using a balanced approach to performance data normalization☆," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 13-23.

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